Anyone else get this message?

Discussion in 'iPhone' started by rockitdog, Jan 22, 2015.

  1. rockitdog Suspended

    Joined:
    Mar 25, 2013
    #1
    My wife recently starting getting this message on her iPhone 5c. She has always used an apple lightning cable, not a cheap one and she also gets it when it's not even plugged in. Anyone else get this? Is it new?
    [​IMG]
     
  2. Intell macrumors P6

    Intell

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    Jan 24, 2010
    Location:
    Inside
    #2
    Make sure the cable end is clean and the dock port is clear of dust. Do you have another cable to test it with?
     
  3. rockitdog thread starter Suspended

    Joined:
    Mar 25, 2013
    #3
    Yeah, but she got the message when it wasn't even plugged in. I've just never seen that before.
     
  4. Intell macrumors P6

    Intell

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    Location:
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    #4
    If that message appeared without anything plugged in, then the dock port is likely dirty or starting to fail.
     
  5. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #5
    Get a can of compressed air and blow out the lightning port on the bottom of the phone. If she still keeps getting the message, then there's a bigger problem and it needs to be taken in to be looked at.
     
  6. Natzoo macrumors 65816

    Natzoo

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    Sep 16, 2014
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    #6
    something is inside the phone most likely. Just needs a quick clean
     
  7. lakaiordie macrumors 65816

    Joined:
    Jun 17, 2008
    #7
    thats something you shouldn't do on an iPhone.
     
  8. AppleGuruOne macrumors member

    Joined:
    Jan 22, 2015
    #8
    I had this happen. It isn't the phone port, it is the cable. I went to the Apple Store after it happened, and they said it happens when the cable is bad. They gave me a new cable.
     
  9. EthanLMT macrumors regular

    EthanLMT

    Joined:
    Jan 22, 2015
    #9
    It's actually completely fine as long as it's just compressed air and there is no liquid involved.
     
  10. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #10
    You shouldn't get the connector dirty either, but short of taking the phone apart, this is the best way to try to clear the debris.
     
  11. waynerbbx macrumors member

    Joined:
    Nov 4, 2014
    #11
    means that its a knockoff brand- like not legitimately certified by apple.
     
  12. Intell macrumors P6

    Intell

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    Jan 24, 2010
    Location:
    Inside
    #12
    The message appears without a cable plugged in.
     
  13. waynerbbx macrumors member

    Joined:
    Nov 4, 2014
    #13
    Oh oops. Sorry. Not sure then. Sounds like the port is starting to go bad.
     
  14. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #14
    I am betting the cable is going bad. I had a friend who got this message every time he plugged it into his phone. Apple replaced without hesitation. In fact when I was at the Apple store, last week, several of the Geeks were wearing a clip on their belt with 5-7 USB cables to give for warranty purposes.

    I would try this first even though the device is giving this message without the cord plugged in. Sounds like it is just retaining the error message.
     
  15. cynics macrumors G3

    Joined:
    Jan 8, 2012
    #15
    I believe he/she meant that because you generally end up blowing dust and dirt further into the iPhone.
     
  16. KdParker macrumors 601

    KdParker

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    Oct 1, 2010
    Location:
    Everywhere
    #16
    Just take it to apple and have them clean out the port or determine if it is going bad.
     

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