Anyone else had to call AT&T to verify information?

[USMCWifey07]

Just got an email from AT&T stating that I had to call an 800 number to verify my identity so that they can further process my iPhone 4s preorder.

Did anyone else get this as well? I was a bit confused because I'm hoping this didn't "reset" my order and put me back in the line, as I preordered this morning at 7:30 and already got a confirmation number and everything.

Is this due to the fact that I added a line to my existing family plan? Any insight would be appreciated.

I'm mainly just worried that this affected me getting my phone on time

 

[Codepiink]

I received a similar email but from Verizon. It was due to a credit alert that I have set up on my credit report. They had to ask me security questions and what not. But I was reassured that the confirmation did not make me lose my place and they had a phone set aside for me. I hope that is the same case for AT&T.

 

[USMCWifey07]

I received a similar email but from Verizon. It was due to a credit alert that I have set up on my credit report. They had to ask me security questions and what not. But I was reassured that the confirmation did not make me lose my place and they had a phone set aside for me. I hope that is the same case for AT&T.

I hope so too...The lady I spoke to was sort of rude and didn't know what she was doing. After I did the credit verification with the rep from the other department she comes back on the phone and says "so you wanna preorder the iPhone 4s" I'm like WTF.

 

[puma1552]

I got the same thing from AT&T. Had to read the email to two people who had no clue what to do, get transferred four times, one of which wasn't even a transfer but just being sent back to the initial menu to go through the whole hold process again, then when I finally got through all I did was answer questions with the same information that was on the initial order form (SSN, birthday, etc). In other words it was completely asinine because if I were a scammer, I'm pretty sure I could verbally verify the stolen information I put on the order form to begin with--it's not like they asked me "secret questions" that would actually verify my identity since I of course had no such questions on file being a new customer.

Then when it came through, I got US Virgin Islands area codes. I live in Minnesota. Now I'm on hold again.

 

[USMCWifey07]

I got the same thing from AT&T. Had to read the email to two people who had no clue what to do, get transferred four times, one of which wasn't even a transfer but just being sent back to the initial menu to go through the whole hold process again, then when I finally got through all I did was answer questions with the same information that was on the initial order form (SSN, birthday, etc). In other words it was completely asinine because if I were a scammer, I'm pretty sure I could verbally verify the stolen information I put on the order form to begin with--it's not like they asked me "secret questions" that would actually verify my identity since I of course had no such questions on file being a new customer.

Then when it came through, I got US Virgin Islands area codes. I live in Minnesota. Now I'm on hold again.

WOW...Doesn't that just piss you off?

Curious to know the outcome...

 

[Codepiink]

I got the same thing from AT&T. Had to read the email to two people who had no clue what to do, get transferred four times, one of which wasn't even a transfer but just being sent back to the initial menu to go through the whole hold process again, then when I finally got through all I did was answer questions with the same information that was on the initial order form (SSN, birthday, etc). In other words it was completely asinine because if I were a scammer, I'm pretty sure I could verbally verify the stolen information I put on the order form to begin with--it's not like they asked me "secret questions" that would actually verify my identity since I of course had no such questions on file being a new customer.

Then when it came through, I got US Virgin Islands area codes. I live in Minnesota. Now I'm on hold again.

That's so weird. I was asked, by a rep, questions pertaining to my credit report. Such as loans, addresses I've ever lived at, how long I've lived at my current address, etc. And I'm a new Verizon customer. The bs at ATT does not surprise me as I have been dealing with their nonsense for the last year. Good luck.

 

[USMCWifey07]

That's so weird. I was asked, by a rep, questions pertaining to my credit report. Such as loans, addresses I've ever lived at, how long I've lived at my current address, etc. And I'm a new Verizon customer. The bs at ATT does not surprise me as I have been dealing with their nonsense for the last year. Good luck.

I was asked similar questions by AT&T...Amount of my mortgage, car loan, etc

 

[puma1552]

WOW...Doesn't that just piss you off?

Curious to know the outcome...

https://forums.macrumors.com/threads/1243047/

 

[N23]

I had to call AT&T to update payment information,
but it was due to some fraud protection I had set for my Chase cards I was unaware of.

So I ended up just using another card to complete my order.

 

[1zach4]

I had to call AT&T to update payment information,
but it was due to some fraud protection I had set for my Chase cards I was unaware of.

So I ended up just using another card to complete my order.

Same thing happened to my Chase card....had no clue why it was being denied and just used another card instead

 

[Don Kosak]

I received the same type of email this morning from AT&T. They needed "More Information" to complete my order.

After giving them my name (this time with my middle name) birthday and social, they asked me 5 questions.

The first was streets I lived on. They listed 5 streets none of which I ever heard of... I answered "No" to each of them.

The second was cities I've lived in. They named 5 cities, 3 of which I never heard of, and 2 of which I've never even been to. I again answered "No" to each of them.

At that point I asked if I "failed the test" LOL

The AT&T rep was very nice.

The "verification" person conferenced in with the AT&T rep had a very heavy accent (given the pronunciation of her "D"s, I think maybe she was from India.) That made me worry that I maybe didn't hear her correctly. She kept backing up and repeating portions of her script. It was unsettling giving out so much credit information over the phone to a person like that.

Anyway, after a few more questions, the credit person announced that I was sound, and to process the order, "no deposit required".

I am guessing that there was multiple hits on my name in the credit DB. Or maybe I was flagged because I moved to a new state this year.

I really hope I kept my place "in line."

 

[EvoNiner1986]

I received the same type of email this morning from AT&T. They needed "More Information" to complete my order.

After giving them my name (this time with my middle name) birthday and social, they asked me 5 questions.

The first was streets I lived on. They listed 5 streets none of which I ever heard of... I answered "No" to each of them.

The second was cities I've lived in. They named 5 cities, 3 of which I never heard of, and 2 of which I've never even been to. I again answered "No" to each of them.

At that point I asked if I "failed the test" LOL

The AT&T rep was very nice.

The "verification" person conferenced in with the AT&T rep had a very heavy accent (given the pronunciation of her "D"s, I think maybe she was from India.) That made me worry that I maybe didn't hear her correctly. She kept backing up and repeating portions of her script. It was unsettling giving out so much credit information over the phone to a person like that.

Anyway, after a few more questions, the credit person announced that I was sound, and to process the order, "no deposit required".

I am guessing that there was multiple hits on my name in the credit DB. Or maybe I was flagged because I moved to a new state this year.

I really hope I kept my place "in line."[/QUOTE]

Yea, that was my major concern too, that perhaps this didn't keep my "place in line" :/

My order number still doesn't pull anything up on AT&T order status page, and my card has only been authorized for a $1 so far

 

[ZBoater]

I got the same email and had to call and answer the 5 questions. After I hung up my credit card was hit with a $985 authorization (I bought two iPhone 4S 64GB and two other phones). If that charge goes through from pending to processed and I don't have my iPhones, I am not going to be happy....

 

[EvoNiner1986]

I got the same email and had to call and answer the 5 questions. After I hung up my credit card was hit with a $985 authorization (I bought two iPhone 4S 64GB and two other phones). If that charge goes through from pending to processed and I don't have my iPhones, I am not going to be happy....

My card still hasn't been charged lol

No idea what's going on, but I'd assume that the card being charged is the next step and a god indicator that the process is moving along without hiccups