Anyone else? Hard crash using iTunes with new iMac


macrumors member
Original poster
Aug 13, 2007
I have a new 20" iMac with 2 gig. of ram. In iTunes when you are scrolling up and down the music video page using the scroller bars and using your mouse. The computer will completely freeze up. You have to do a hard restart to get out of it. This was present in both the previous version and 7.4. You may have to do it several times but keep trying. There is a thread in apple discussions =iTunes on this. Has anyone had this problem? It seems to be iTunes related but will only do it on a new iMac.


macrumors newbie
Sep 10, 2007
iMac 2.8GHz Extreme Freeze

Does exactly the same thing on my new Intel iMac 2.8GHz Extreme, 2GB RAM (standard UK store configuration for 2.8GHz version).

I can reproduce this every time - simply play a purchase TV show for a few moments, then go to the iTunes Store, click on TV Programmes and scroll up and down for a bit.

OS X dies completely. Can't even bring up the Force Quit dialog or use the reboot key combo. Only solution is to hold down the power button for 4 seconds.

I have logged this with Apple, but I think that we should continue to post here (and everywhere else!) about this, since it is a pretty severe and potentially work-destroying bug!!! It needs fixing pronto!!


macrumors regular
Jan 10, 2006
Having a series of issues with itunes on my new alum 24" iMac.

iTunes freezes whenever connecting to the store after I click on a second item. None of my ipods (5.5/nano 4gb/shuffle) will sync - iTunes throws up an error message that "too many files are open".

If I click a third time safri and itunes will shut down. Sometimes iTunes will freeze and a force quit won't work - must reboot.

Have repaired permissions - still the same issues. Gonna reinstall from scratch and if that doesn't fix the problem - back to the apple store it goes.