Other Anyone else hate Apple’s website only quoting trade-in prices?

Rogifan

macrumors Core
Original poster
Nov 14, 2011
20,983
24,260
Go to the iPhone page on Apple’s website and pricing on every model is quoted applying the highest possible trade-in value. But how many people have trade-ins and are going to get the highest possible value on their trade-in? No other product on Apple’s website is featured that way. To me this is as bad as department stores having a sale sign on everything thinking the only way they’ll get people into the store to buy things is if they’re 30 or 50 percent off. Just give me the real price of the product.
 

Attachments

  • Like
Reactions: Rhonindk

IndianBird

macrumors 65816
Dec 28, 2009
1,059
816
Go to the iPhone page on Apple’s website and pricing on every model is quoted applying the highest possible trade-in value. But how many people have trade-ins and are going to get the highest possible value on their trade-in? No other product on Apple’s website is featured that way. To me this is as bad as department stores having a sale sign on everything thinking the only way they’ll get people into the store to buy things is if they’re 30 or 50 percent off. Just give me the real price of the product.
How could they give you the exact trade in value if they haven’t seen the phone you swear is in pristine condition?
 

Rogifan

macrumors Core
Original poster
Nov 14, 2011
20,983
24,260
How could they give you the exact trade in value if they haven’t seen the phone you swear is in pristine condition?
Not really sure what your issue is. You can get "up to x" for a trade-in. They could of course just say that a trade-in is available. As mentioned above they can't give an exact figure.
I’m not saying give an exact amount. But what they’re doing now is trying to make the phone look cheaper than it is. And they don’t do this with any other product. Why is Apple pushing trade-in so hard other than they know people are balking at the iPhone price increases?
 

AppleHaterLover

macrumors 68020
Jun 15, 2018
2,023
2,037
But how many people have trade-ins and are going to get the highest possible value on their trade-in?
Pretty much all of them unless your screen is actually broken to pieces.

To me this is as bad as department stores having a sale sign on everything thinking the only way they’ll get people into the store to buy things is if they’re 30 or 50 percent off.
This was the JC Penney sales model. They'd advertise a $10 shirt as "Was: $40 - Now: $10". You'd think you were getting a good deal, but that shirt never cost $40. Then they switched to a "fair price" model and sales fell by 20 percent because people no longer think they're getting a good deal, even if they're paying the exact same price.

Apple noticed this - a $1000 iPhone is expensive, but what if you could have it for just $30 (per month)? We'll even take your crappy iPhone back. This is why iPhones are still selling by the millions every day.
 
  • Like
Reactions: compwiz1202

compwiz1202

macrumors 6502a
May 20, 2010
794
210
Pretty much all of them unless your screen is actually broken to pieces.



This was the JC Penney sales model. They'd advertise a $10 shirt as "Was: $40 - Now: $10". You'd think you were getting a good deal, but that shirt never cost $40. Then they switched to a "fair price" model and sales fell by 20 percent because people no longer think they're getting a good deal, even if they're paying the exact same price.

Apple noticed this - a $1000 iPhone is expensive, but what if you could have it for just $30 (per month)? We'll even take your crappy iPhone back. This is why iPhones are still selling by the millions every day.
Exactly. It was definitely a correlation between installments starting and phone prices creeping up.
 

Rogifan

macrumors Core
Original poster
Nov 14, 2011
20,983
24,260
Pretty much all of them unless your screen is actually broken to pieces.



This was the JC Penney sales model. They'd advertise a $10 shirt as "Was: $40 - Now: $10". You'd think you were getting a good deal, but that shirt never cost $40. Then they switched to a "fair price" model and sales fell by 20 percent because people no longer think they're getting a good deal, even if they're paying the exact same price.

Apple noticed this - a $1000 iPhone is expensive, but what if you could have it for just $30 (per month)? We'll even take your crappy iPhone back. This is why iPhones are still selling by the millions every day.
Sigh, I guess. Every store is doing it now. I hate that whole mentality though.

I don’t even have a problem with quoting monthly installment pricing. If someone‘s going to give me an interest free loan to buy an iPhone over time I’ll take it. My issue is every iPhone price is now quoted as ’from xxx*‘ or ‘starting at xxx*’ with an asterisk next to every price. As if the only way someone will buy an iPhone now is if they get credit towards it from turning in a previous iPhone.
 

LeeW

macrumors 65816
Feb 5, 2017
1,053
1,481
Glasgow, Scotland
Thing is, there is a lot of people out there that won't bother with the hassle of selling their kit on a secondary market like Ebay but if they see Apple giving them something to upgrade via a trade-in, they will take it on a whim where they would normally just keep their handset for longer or until it dies. That is who they are targetting with it.

Marketing. Always research first no matter who the seller. Same with Black Friday & Cyber Monday, you know those amazing deals! Yet almost everything I looked at online, especially Amazon was available at a cheaper price at some point in the past.
 

mollyc

macrumors 68020
Aug 18, 2016
2,449
11,050
My experience with Apple trade in is they give you $0 or the full amount. Our family has traded in phones, iPads, watches....it's either $0 because of a screen crack/chip, or whatever the maximum is. No middling amount.
 

Rhonindk

macrumors 68040
Oct 3, 2014
3,982
7,713
watching the birth of the Dem WTH Party
Go to the iPhone page on Apple’s website and pricing on every model is quoted applying the highest possible trade-in value. But how many people have trade-ins and are going to get the highest possible value on their trade-in? No other product on Apple’s website is featured that way. To me this is as bad as department stores having a sale sign on everything thinking the only way they’ll get people into the store to buy things is if they’re 30 or 50 percent off. Just give me the real price of the product.
Annoying.
Took a look at the trade in value for a XS Max and 8 Plus.
No model differentiation.
No range breakdown by model.
Just a "up to $500".

Makes JCPenny and KMart look downright awesome. :rolleyes:
 
  • Like
Reactions: Rogifan

kevink2

macrumors 65816
Nov 2, 2008
1,381
128
I got $400 on my X that had a stripped screw (I assume defect from factory) where the Apple Store couldn't replace my battery. I would have preferred waiting an additional year.

I went with Apple since I didn't know what a third party would give on the phone, and the Apple Store rep said that this wouldn't affect my trade in value.

But, since I was upset with Apple, I didn't reward them with an 11 Pro purchase, or spending $500+ on a refurbished X by turning in my phone. So I went with the 11. Not as nice of sized as the X, but better than the Max.
 

bigjnyc

macrumors 603
Apr 10, 2008
6,418
3,548
Yeah I noticed this the other day... It's pretty annoying and reeks of cheap discount department store sales tactics.
 
  • Like
Reactions: Rogifan

Rogifan

macrumors Core
Original poster
Nov 14, 2011
20,983
24,260
One more click. Just click "No" and it shows up below.

View attachment 890182
What is the asterisk for next to the price when you choose no? I don’t see anywhere on the page where it’s referenced. Seeing that makes one think it’s not the actual price or there are some strings attached. Again I hate the tactics. It’s what cheap department stores do to get people in the door to buy something.
 

ggibson913

macrumors 6502a
Sep 11, 2006
842
291
Trade in works for me because I know that Apple will erase my data off my device. That being said, it seems to work better in person than mail in. These forums are repleat with stories of folks being quoted one thing for Trade in and receiving significantly lower value. At least in person, I have the right to say no right then and there.
 
Last edited:
  • Like
Reactions: Rhonindk

Rhonindk

macrumors 68040
Oct 3, 2014
3,982
7,713
watching the birth of the Dem WTH Party
Trade in works for me because I know that Apple will erase my data off my device. That being said, it seems to work better in person than mail in. These forums are repleat with stories of folks being quoted one thing for Trade in and receiving significantly lower value. At least in person, I have the right to say no right then and there.
Why I am taking video of functionality and appearance along with photos just for the off-chance something like that occurs.

btw - I always erase my own.
 

tdhurst

macrumors 601
Dec 27, 2003
4,131
239
Phoenix, AZ
What is the asterisk for next to the price when you choose no? I don’t see anywhere on the page where it’s referenced. Seeing that makes one think it’s not the actual price or there are some strings attached. Again I hate the tactics. It’s what cheap department stores do to get people in the door to buy something.
Isn't the price you're seeing the price for the cheapest model of that iPhone?
They're going to show the price with the smallest storage, always, because most people aren't buying the upgraded versions.
 

smirking

macrumors 68020
Aug 31, 2003
2,457
1,883
Silicon Valley
Seriously, is there anyone out there who doesn't already understand that quoted trade-in values are not always what you get? Even if they were to be super verbose with the fine print, what would it say?

iPhone 11 $679 with trade-in (...of iPhone X in excellent condition or $779 if iPhone X in fair condition or if trading in an iPhone 8 in excellent condition, but $879 if iPhone 8 in fair or iPhone 7 trade-in).

Also, is there anyone out there who doesn't think their bacteria ridden scratched up iPhone with 750 charge cycles is in any condition other than MINT!!! when they're trying to sell it?
 
  • Like
Reactions: tdhurst

Timothy Leo Crowley

macrumors regular
Dec 5, 2016
171
208
Nope. The info on both prices is right there. Even in your screen shot. Not an issue. It amazes me the crap people make up cause they love to complain about. Like did you even read the screen shot?
 

smirking

macrumors 68020
Aug 31, 2003
2,457
1,883
Silicon Valley
This complaint is also off base in being upset with the trade in price being shown using unlikely trade-in conditions. They base the price with trade-in off of an iPhone X, which gives you up to $320 off. You also have the option of trading an iPhone XS or XS Max model which will give you a higher trade-in value. It seems to me that basing a trade-in value off of a phone that's 2+ years old is a fair assumption to start with.