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Anyone else have a bad experience with ApplePay?

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jamezr

jamezr

macrumors P6
Original poster
Aug 7, 2011
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Anyone else have a bad experience with ApplePay?
It is pretty hit and miss for me. it only works about half of the time i try to use it. Not blaming Apple per se but it is their service. They are at the mercy of the agreements with the merchants.


A recent study published by market research company Phoenix Marketing International found that 47 percent of all Apple Pay users shopping in a participating store were not able to use Apple Pay to complete a transaction at least once.
Fraud on Apple Pay is identity-theft based, so banks and Apple Pay must work together.
The finding reflects one of the biggest stumbling blocks that Apple Pay and its competitors face in trying to get people to adopt mobile payments—the fact that no payment platform can control the experience a customer has when they walk into a brick-and-mortar store.
Click to expand...

http://arstechnica.com/apple/2015/0...rstechnica/index+(Ars+Technica+-+All+content)
 
jamezr said:
Anyone else have a bad experience with ApplePay?
It is pretty hit and miss for me. it only works about half of the time i try to use it. Not blaming Apple per se but it is their service. They are at the mercy of the agreements with the merchants.




http://arstechnica.com/apple/2015/0...rstechnica/index+(Ars+Technica+-+All+content)
Click to expand...

I probably use Apple Pay more than most and for the most part, it's worked pretty seamlessly. I've used it at McDonalds, Macy's, Whole Foods, Subway, Panera, Walgreens, Home Depot, Apple Store, a couple of gas stations, most of them quite a few times. The only somewhat regular problems I've had are at Panera. First, they usually only have NFC enable terminals at half the registers and I always seem to get called to the register that doesn't have it. :( When I have tried using it, I'd say half the time it takes repeat attempts, sometimes never working--my guess is it's usually because the cashier doesn't know what he/she is doing. Otherwise, it's been seamless and really quick. I've even used it at a few merchants who aren't 'official Apple Pay partners' but have NFC enabled and it's worked perfectly. Most times the reaction from the employee is varying degrees of astonishment (wow, that's cool to Holy sh..how'd you do that?).

I've also used it to make a few online purchases (reload Starbucks card, Target off the top of my head).

My biggest annoyance with Apple Pay is having to open my Passbook to use it--wish you could just set a default card and as soon as it's in proximity to the NFC terminal, it processes via a pop-up (i.e. how you get prompts on the lock screen from Passbook for certain merchants when in proximity).

So far I like using it--biggest obstacle of course is adoption. I will admit that I have purposefully chosen certain merchants based on the availability of NFC (vs. a competitor who doesn't use it or has chosen to NOT allow it's use, i.e. CVS). It's also pretty damn annoying to see merchants who have terminals able to use NFC intentionally turn it off.
 
Last edited by a moderator:
tbayrgs said:
I probably use Apple Pay more than most and for the most part, it's worked pretty seamlessly. I've used it at McDonalds, Macy's, Whole Foods, Subway, Panera, Walgreens, Home Depot, Apple Store, a couple of gas stations, most of them quite a few times. The only somewhat regular problems I've had are at Panera. First, they usually only have NFC enable terminals at half the registers and I always seem to get called to the register that doesn't have it. :( When I have tried using it, I'd say half the time it takes repeat attempt and my guess is it's usually because the cashier doesn't know what he/she is doing. Otherwise, it's been seamless and really quick. I've even used it at a few merchant who aren't 'official Apple Pay partners' but have NFC enabled and it's worked perfectly. Most times the reaction from the employee is varying degrees of astonishment (wow, that's cool to Holy sh..how'd you do that?).

I've also used it to make online purchases (reload Starbucks card, Target off the top of my head).

My biggest annoyance with Apple Pay is having to open my Passbook to use it--wish you could just set a default card and as soon as it's in proximity to the NFC terminal, it processes via a pop-up (i.e. how you get prompts on the lock screen from Passbook for certain merchants when in proximity).

So far I like using it--biggest obstacle of course is adoption. I will admit that I have purposefully chosen certain merchants based on the availability of NFC (vs. a competitor who doesn't use it) or their specific choice to NOT allow it's use (i.e. CVS). It's pretty damn annoying to see merchants who have terminals able to use NFC intentionally turn it off.
Click to expand...
I posted it in here because i value the opinions of those here more in other places.

Thanks tbayrgs for the info. For me it seems it doesn't work half of the time.
I try 2 or 3 times and give up and just swipe my card. I ask the associate what is going on and they ask me to try it again.
But Starbucks works everytime for some reason.
 
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Apple pay works fairly well for me. There aren't many places around me that are set up for nfc payments though.
You can set a default card so you don't have to unlock the phone or open passbook.
 
I'll post from the position of an Apple Pay user and as a worker where it is accepted. I use it about 3-4 times a week while at work and I'd say it doesn't work once per week. As an employee I know fellow employees are not messing anything up in the process as it comes up on the employee computer as a credit card once the total button is hit (I don't know if this is similar as other establishments). Therefore the cashier only needs to hit the EFT button, no different than a CC. This means, at least where I work, that it is in fact the Apple Pay Process that is flawed and not the employee.

Sidenote, I have yet to see a customer use Apple Pay so far.
 
scott craft said:
Apple pay works fairly well for me. There aren't many places around me that are set up for nfc payments though.
You can set a default card so you don't have to unlock the phone or open passbook.
Click to expand...

See, learn something new everyday. Thinking back, I must've had a problem getting Apple Pay to work the first time and consequently though I had to actually open the card in Passbook.

Took your info and put it to practice successfully from the lock screen this morning, at Panera of all places. ;)
 
tbayrgs said:
I probably use Apple Pay more than most and for the most part, it's worked pretty seamlessly. I've used it at McDonalds, Macy's, Whole Foods, Subway, Panera, Walgreens, Home Depot, Apple Store, a couple of gas stations, most of them quite a few times. The only somewhat regular problems I've had are at Panera. First, they usually only have NFC enable terminals at half the registers and I always seem to get called to the register that doesn't have it. :( When I have tried using it, I'd say half the time it takes repeat attempts, sometimes never working--my guess is it's usually because the cashier doesn't know what he/she is doing. Otherwise, it's been seamless and really quick. I've even used it at a few merchants who aren't 'official Apple Pay partners' but have NFC enabled and it's worked perfectly. Most times the reaction from the employee is varying degrees of astonishment (wow, that's cool to Holy sh..how'd you do that?).

I've also used it to make a few online purchases (reload Starbucks card, Target off the top of my head).

My biggest annoyance with Apple Pay is having to open my Passbook to use it--wish you could just set a default card and as soon as it's in proximity to the NFC terminal, it processes via a pop-up (i.e. how you get prompts on the lock screen from Passbook for certain merchants when in proximity).

So far I like using it--biggest obstacle of course is adoption. I will admit that I have purposefully chosen certain merchants based on the availability of NFC (vs. a competitor who doesn't use it or has chosen to NOT allow it's use, i.e. CVS). It's also pretty damn annoying to see merchants who have terminals able to use NFC intentionally turn it off.
Click to expand...

Apple pay already does this, you don't have to open passbook. Just place it near the terminal and it will light up.
 
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Nope, it's worked flawlessly every time I used it at a place that accepts it. No issues here.
 
Zaft said:
Apple pay already does this, you don't have to open passbook. Just place it near the terminal and it will light up.
Click to expand...

My guess is you were probably typing this as a left the post just before yours. :D

Yup, and now that I've been properly educated, I'm putting that info to good use. :cool: Thanks.
 
tbayrgs said:
See, learn something new everyday. Thinking back, I must've had a problem getting Apple Pay to work the first time and consequently though I had to actually open the card in Passbook.



Took your info and put it to practice successfully from the lock screen this morning, at Panera of all places. ;)
Click to expand...


Glad I could help!
 
my issues have been with the employees not trained on how to use the system and when management comes over its just as bad. Once I help them through what I have learned we usually get it but what they do with that knowledge I have no idea. So some learning curves but it seems to work just fine otherwise.

Oh and as a user I always try to press the damn fingerprint that comes up on the screen and not the home button. Then I kick myself and remember. Duuuuh!!!
 
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