I have been to three Apple stores in the past week a total of 5-6 times and have had some really bad experiences. As much as I love Apple and their products it seems that some of the current employees are not as well trained in the product line as they used to be. 1. Apple Store employee informed my mother's friend the base Macbook was not a good buy and she should get a higher up the line model because the base model did not have upgradable RAM. 2. Apple Store employee informed me that iPod Touch sold would come with 2.0 3. Apple Store employee told me the Vibrate/Ring rocker switch was for Airplane mode 4. Apple Store employee told me the 3G dock came with an extra USB cable Yes -- All of those were false. Is this an anomaly or are the employees not quite what they used to be?