Anyone else have their Amazon Apple TV order go missing?

[aloper]

I ordered the new Apple TV from Amazon this past Friday. It showed in stock with a Sunday delivery. It did ship on Saturday and it was out for delivery on Sunday, but ever since, it's now been listed as "Package delayed in transit". Now my order is showing "We’re very sorry your delivery is late. If you have not received your package by tomorrow, you can come back here the next day for a refund."

What's odd now on Amazon, the new Apple TV is no longer in stock and now shows "Usually ships within 1 to 2 months.". It's not a big deal as if it doesn't show up, once they credit me, I'll order direct from Apple since they are still showing a two day delivery time. I'm just curious if anyone else has run into this, ordering from Amazon?

 

[Long-Island]

I have had two orders of Apple TVs go missing from Amazon so far. The first time there were two other items in the package; the whole thing disappeared. I got credit. Ordered again, and now the second one has disappeared.

 

[pmiles]

Do you live in an area that has been impacted by bad weather? If Amazon is unable to deliver a package for a certain period of time, it will cancel the order. At our delivery station, we had thousands of packages delayed due to snow. Literally had most of them cancelled by Amazon because they could not meet a promised delivery date.

The reason that your re-order is no longer available or in stock is because it literally isn't. Returns like these do not typically get returned to stock due the timeframe it takes to reprocess them and the potential for damage in the process.

Once you receive a shipping notification, a delivery station receives the order to be delivered. The orders are loaded out onto vans for delivery. If the drivers are unable to deliver due to weather, it gets returned to the delivery station to reprocess for the next day for delivery. The delivery station also receives new orders for processing along with these. So now the workload is double what it should be but the number of drivers has not doubled. If snow continues to delay delivery, this cycle repeats itself until the delivery station is ear-marked as "at-capacity"... meaning, no new orders will come through the site until all existing ones have been delivered or returned.

If the weather is severe or impacts delivery over several days, there is a high probability that the order will be cancelled. All product sent out for delivery is removed from stock the moment it gets shipped to the delivery station. It does not return to stock should the order not get delivered. Hence the lack of stock when you are attempting to reorder the item. Amazon may or may not have sufficient stock of the item at the time of reorder.

One of the drawbacks to online shopping.

 

[nburwell]

It could also be due to the time of the year and the amount of packages Amazon is dealing with. My wife and I recently have had package issues with Amazon, USPS and UPS over packages “missing” or saying they were delivered and were not.

 

[w5jck]

It is also the peak season for package thieves to steal them off of your porch. Be sure to have a security cam watching the porch area, or wherever packages get delivered.

 

[FreakinEurekan]

I had that same thing happen for a different product, a few weeks ago. It never did arrive, but Amazon credited me for it and I re-ordered it - the re-order showed up as normal.

Considering how many orders I’ve placed from Amazon (thousands, since 1998) and how few problems I’ve had, I just chalked it up to a single goof. I’ve ordered perhaps 10 times from Wal-Mart and have had 2 or 3 of them go missing.