Works everywhere else, even my iPhone. Youtube, etc.. streaming services work fine. Started last night. I'm not sure if Apple released a TVOS patch but if it they did it broke something. Thanks.
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Anyone else having a problem with Amazon Prime on their Apple TV?
- Thread starter Dr_Charles_Forbin
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You didn't mention what's not working about it, but I had an issue recently where the Prime app on my HD ATV just went black. I deleted and reinstalled it, and it's been fine ever since.
Last night, when I opened the Prime app (AppleTV 4) it just hung with the Amazon logo on the screen. I use my old Apple TV 3 metal remote most of the time, and none of the buttons would do anything. Same with most buttons on the new Apple TV remote, except the Apple TV button which got me out of the Prime app. Everything else worked fine then, but when I opened the Prime app again, the same thing happened.
So, I re-booted the Apple TV and when I went to the Prime app, initially the same thing happened again. But after maybe 30 seconds, then Prime opened and everything was fine afterwards. Weird, but it was just a transient problem. Trying my other AppleTV 4 afterwards, there were no problems. Have not checked yet today.
So, I re-booted the Apple TV and when I went to the Prime app, initially the same thing happened again. But after maybe 30 seconds, then Prime opened and everything was fine afterwards. Weird, but it was just a transient problem. Trying my other AppleTV 4 afterwards, there were no problems. Have not checked yet today.
I have to help start programs by pressing the "play/pause", that get to the first frame of anything, even just starting to start, and hang with a white frame on the timeline and whatever maybe in the full frame. Even with "Auto-Play" turned on. This is on the TV4K, Firestick and apps on the TV's and Hopper H3's themselves.
Siri will launch Prime app on Apple TV or the Apple TV remote will launch the Prime app without hesitation. The problem I have just noticed over the last couple of weeks is that after it launches and I select the TV series I am watching and either click resume on the remote or tell Siri to resume, it never starts where I left off. For some reason it has started going back 3-4 episodes every time. Even though there is a completed progress bar on the episodes I have watched, it still goes backward.
While I haven't noticed this in any other app, I have had an issue with the Hulu Live app also indicating that a few of my TV series in "My Stuff" keep showing 2-3 shows unwatched when in fact I have seen them all. Hulu Live recently had an update that was a redesign of the app and this was happening before that and has kept happening.
Do you think these are problems with the individual apps or is it an Apple TV issue?
While I haven't noticed this in any other app, I have had an issue with the Hulu Live app also indicating that a few of my TV series in "My Stuff" keep showing 2-3 shows unwatched when in fact I have seen them all. Hulu Live recently had an update that was a redesign of the app and this was happening before that and has kept happening.
Do you think these are problems with the individual apps or is it an Apple TV issue?
I've had that happen too with Prime (and Netflix I believe). I don't have a sense of where the problem originates, but it certainly is annoying.
I’ve been experiencing the same problem - “Prime video” logo will hang and only the home button will allow me to return to the home screen. My temporary fix is to delete the app - restart device (settings/system/restart) then reinstall the Amazon Prime app. This might be ok for a couple days then the problem repeats.
Yep. We are having the same problem: it will hang on the "Prime Video" logo. Sometimes it will also hang in the middle of a show. As far as I have noticed, this does not happen in Netflix or Apple TV+. I have found that going to the Apple TV Setup and simply Restart will generally fix the problem. But it is annoying!
Same problem except Ive never had it hang mid-program. It almost never works next morning.
Amazon Prime video app is now not usable with tvOS 15.4
After it plays an add, and resumes the program, the audio continues to play, but it shows a black screen with text on the bottom "Your video will resume in 0s". can not back out or close app. Have to Power cycle the Apple TV 4K.
Also, it is not deinterlacing correctly or at all. I see those "scan lines" especially with motion.
Did not do that before, as i have been watching All in the Family and other old shows on various streaming apps, and now it is hard to watch with scan lines.
Apple TV 4K 2ng gen A2169
After it plays an add, and resumes the program, the audio continues to play, but it shows a black screen with text on the bottom "Your video will resume in 0s". can not back out or close app. Have to Power cycle the Apple TV 4K.
Also, it is not deinterlacing correctly or at all. I see those "scan lines" especially with motion.
Did not do that before, as i have been watching All in the Family and other old shows on various streaming apps, and now it is hard to watch with scan lines.
Apple TV 4K 2ng gen A2169
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My b-i-l just told me the same thing with his TV. Phone is fine- Apple TV not working with Amazon Prime. At least I don’t have to look into it..
I just tried the Prime app on my ATV 4K 2017 and it seemed fine. I watched a few minutes of a Grand Tour episode. Considering that is in 4K HDR, if it was going to screw something up it would be that I should think, but audio and video were both flawless.
After I installed 15.3 I began having issues with Philo though. I no longer use Philo so I can’t test it with 15.4.
It is quite possible that Apple changed something that some apps will need to be updated for. 15.4 was quite a big update, so not much telling what they screwed up in the process
After I installed 15.3 I began having issues with Philo though. I no longer use Philo so I can’t test it with 15.4.
It is quite possible that Apple changed something that some apps will need to be updated for. 15.4 was quite a big update, so not much telling what they screwed up in the process
TGT is an HD source and is progressive, duh.
SD content, interlaced is the big issue.
try playing All in the Family, any of the later episodes of S4.
It is in the Prime app, but is powered by IMDB TV, that is 'Free with ads".
That is where it is unusable, with it not playing video after the ads run.
And, when it does play, you see the horrible scan lines.
How about the Siri orb staying on? When you press the button on the side of the remote, and ask her something, it stays on screen. It is supposed to auto close after a few sec.
NVM. Googled apple tv models and found Apples page on models they have offered.
Mine is 4K 2nd gen 2021
Not having this particular problem but I went into the Prime app after a while and now it's got it's own custom player interface going on, rather than the default Apple TV one. It's annoying, and gets rid of much of the slickness of Apple's UX. Wish I could go back.
FYI -mine works but the update hasn’t been applied yet. I think I’m going to not automatically update.
It looks like the same player UI as before to me. they could have changed to use a custom backend player, and not native player. But I have not had the app update recently that i noticed. and if it did, timing of it being same time as the 15.4 update would be is interesting.