Anyone else having consistent iPhone 5 issues?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by hausjam, Jan 20, 2013.

  1. hausjam macrumors member

    Joined:
    Aug 8, 2011
    #1
    I got my iphone 5 in late october. About an hour after unboxing it, I was treated to the erratic touchscreen. So I called ATT and they sent me out a new one.

    About a week or so ago, I got a camera spot (chip on the lens). So I went to the apple store, and they swapped me a new one (refurbished) no questions asked.

    Yesterday, I was using it and the touchscreen was occasionally freezing up. Today, it's more like the touchscreen occasionally responds. so I am going to have to take this one back now.

    This just seems utterly ridiculous to me. Anyone else have an experience like this?
     
  2. laudern macrumors 6502a

    Joined:
    Jan 5, 2011
    #2
    Why would you get a refurbished iPhone and not a new one when you went in to apple the first time?
     
  3. wxman2003 Suspended

    Joined:
    Apr 12, 2011
    #3
    They give you refurbs now. And it was his second iphone, and also 3 months into ownership. Past the 30 day full refund policy.
     
  4. laudern macrumors 6502a

    Joined:
    Jan 5, 2011
    #4
    oh really...So if I were to take a 5 month old iphone in and need it replaced I would receive a new phone, if it was my first trade in, but if it was my 2nd trade in, receive a refurbished phone???
     
  5. maxosx macrumors 68020

    Joined:
    Dec 13, 2012
    Location:
    Southern California
    #5
    The policy has not changed. Replacements are all returns, which look & perform just like new. Apple does a great job on them. The only way to get a new phone is if you're within the return period. Execute a return for a refund. Once you get your money back, usually about ten days, you start over and buy a new one.

    If you doubt this, read Apple's policy. It's clearly spelled out.
     
  6. hausjam thread starter macrumors member

    Joined:
    Aug 8, 2011
    #6
    Yeah, I am thinking they could have done a better job on the one they gave me.
     

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