Anyone else having iCloud Mail trouble?

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by DrStern, May 8, 2015.

  1. DrStern macrumors member

    DrStern

    Joined:
    Feb 2, 2012
    Location:
    Torrance, CA
    #1
    Since yesterday AM, my iPhone keeps asking for my iCloud password. At the same time, my laptop kept sleeping and shutting down spontaneously. Later in the day, I was unable to obtain eMail from iCloud on any device. I even tried going to the iCloud web interface, which worked fine, except that checking mail timed out and produced an error report (appended below).

    I went through two phone calls with Apple support last night for two hours, before a higher-level support person finally looked at the report, and told me the problem was on their end, and was responsible for all of the problems, and that Apple knew about it.

    Today, the eMail is still broken. There has never been any report on the service status page from Apple. I have no idea if they are even still working on it.

    IS FATAL
    true

    APPLICATION NAME
    mail

    TITLE
    Mail could not be loaded

    MESSAGE
    There was a problem loading the application due to a possible network error or missing resources. Please try again.

    LOG
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: MAIL in main()
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: Creating local CK.User object
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: Creating local CK.AccountPreferences object
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: --> Request 1: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1431053797295/1
    wmsid: 119
    params: {"locale":"en-us","timeZone":"US/Pacific"}
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: SC.Object:sc1473:dispatch('load content')
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: SC.Object:sc2647:dispatch('noContent')
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: -> entering "6.2.2 No Content"
    Fri, 08 May 2015 02:56:38 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
    Fri, 08 May 2015 02:56:38 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
    Fri, 08 May 2015 02:56:38 GMT: DEBUG: RECORD STAT: statName: _STAT_LOGIN, Params: {"mailPartition":"p03"}
    Fri, 08 May 2015 02:56:38 GMT: DEBUG: RECORD STAT: statName: _TIME_CLIENT_LOAD, Params: {"clientLoadTimeInMS":238,"mailPartition":"p03"}
    Fri, 08 May 2015 02:56:38 GMT: DEBUG: --> Request 2: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
    Fri, 08 May 2015 02:56:38 GMT: DEBUG: ----------------> Request out: /wm/stat-put-->1431053798732/2
    wmsid: 119
    Fri, 08 May 2015 02:57:37 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
    Status:0
    Request:/wm/preference
    Wmsid:119
    Redirect Count:1
    Timeout Redirect Count:1
    ResponseText:Oops...rawRequest is null

    Fri, 08 May 2015 02:57:37 GMT: DEBUG: --> Request 3: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
    Fri, 08 May 2015 02:57:37 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1431053797295/1
    wmsid: 119
    params: {"locale":"en-us","timeZone":"US/Pacific"}
    Fri, 08 May 2015 02:57:38 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
    Status:0
    Request:/wm/stat
    Wmsid:119
    Redirect Count:1
    Timeout Redirect Count:1
    ResponseText:Oops...rawRequest is null

    Fri, 08 May 2015 02:57:38 GMT: DEBUG: --> Request 4: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
    Fri, 08 May 2015 02:57:38 GMT: DEBUG: ----------------> Request out: /wm/stat-put-->1431053798732/2
    wmsid: 119
    Fri, 08 May 2015 02:58:37 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
    responseText: Oops...rawRequest is null,
    this._redirectCount: 1
    Fri, 08 May 2015 02:58:37 GMT: DEBUG: <-- Response 3: 0 (timed out), headers: body: (empty)
    Fri, 08 May 2015 02:58:37 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1431053797295/1,httpStatus: 0,round trip time: 60063ms, wmsid: 119
    Fri, 08 May 2015 02:58:37 GMT: ERROR: retrieveResponseError:
    ServerPreferencesDataSource.retrieveResponse
    error:-1/0
    guid:serverPrefsGuid
    Fri, 08 May 2015 02:58:37 GMT: ERROR: Bootstrap error: Preferences.RefreshError


    TYPE
    server

    APP STATECHART
    SC.Statechart:sc1030
    initialized: true
    name: cloudos-statechart
    current-states: [
    active.application.displayingCurrentApp
    ]
    state-transition:
    active: false
    suspended: false
    handling-event: false


    BUILD NUMBER
    15B.67ef742

    TIME
    Thu May 07 2015 19:59:23 GMT-0700 (PDT) (1431053963292)

    HOST
    www.icloud.com

    USER AGENT
    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/600.5.17 (KHTML, like Gecko) Version/8.0.5 Safari/600.5.17

    DSID
    10752529

    ENVIRONMENT
    PROD

    RECENT LOG MESSAGES
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: MAIL in main()
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: Creating local CK.User object
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: Creating local CK.AccountPreferences object
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: --> Request 1: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1431053797295/1
    wmsid: 119
    params: {"locale":"en-us","timeZone":"US/Pacific"}
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: SC.Object:sc1473:dispatch('load content')
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: SC.Object:sc2647:dispatch('noContent')
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
    Fri, 08 May 2015 02:56:37 GMT: DEBUG: -> entering "6.2.2 No Content"
    Fri, 08 May 2015 02:56:38 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
    Fri, 08 May 2015 02:56:38 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
    Fri, 08 May 2015 02:56:38 GMT: DEBUG: RECORD STAT: statName: _STAT_LOGIN, Params: {"mailPartition":"p03"}
    Fri, 08 May 2015 02:56:38 GMT: DEBUG: RECORD STAT: statName: _TIME_CLIENT_LOAD, Params: {"clientLoadTimeInMS":238,"mailPartition":"p03"}
    Fri, 08 May 2015 02:56:38 GMT: DEBUG: --> Request 2: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
    Fri, 08 May 2015 02:56:38 GMT: DEBUG: ----------------> Request out: /wm/stat-put-->1431053798732/2
    wmsid: 119
    Fri, 08 May 2015 02:57:37 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
    Status:0
    Request:/wm/preference
    Wmsid:119
    Redirect Count:1
    Timeout Redirect Count:1
    ResponseText:Oops...rawRequest is null

    Fri, 08 May 2015 02:57:37 GMT: DEBUG: --> Request 3: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
    Fri, 08 May 2015 02:57:37 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1431053797295/1
    wmsid: 119
    params: {"locale":"en-us","timeZone":"US/Pacific"}
    Fri, 08 May 2015 02:57:38 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
    Status:0
    Request:/wm/stat
    Wmsid:119
    Redirect Count:1
    Timeout Redirect Count:1
    ResponseText:Oops...rawRequest is null

    Fri, 08 May 2015 02:57:38 GMT: DEBUG: --> Request 4: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
    Fri, 08 May 2015 02:57:38 GMT: DEBUG: ----------------> Request out: /wm/stat-put-->1431053798732/2
    wmsid: 119
    Fri, 08 May 2015 02:58:37 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
    responseText: Oops...rawRequest is null,
    this._redirectCount: 1
    Fri, 08 May 2015 02:58:37 GMT: DEBUG: <-- Response 3: 0 (timed out), headers: body: (empty)
    Fri, 08 May 2015 02:58:37 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1431053797295/1,httpStatus: 0,round trip time: 60063ms, wmsid: 119
    Fri, 08 May 2015 02:58:37 GMT: ERROR: retrieveResponseError:
    ServerPreferencesDataSource.retrieveResponse
    error:-1/0
    guid:serverPrefsGuid
    Fri, 08 May 2015 02:58:37 GMT: ERROR: Bootstrap error: Preferences.RefreshError
     
  2. DrStern thread starter macrumors member

    DrStern

    Joined:
    Feb 2, 2012
    Location:
    Torrance, CA
    #2
    Activities from Connection Doctor in mail

    CONNECTED May 08 12:15:50.684 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6000004a5700 -- thread:0x618000a77f00

    READ May 08 12:15:50.710 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6000004a5700 -- thread:0x618000a77f00
    * OK [CAPABILITY nk11p03mm-iscream002 15C XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (15C-18865:15568) nk11p03mm-iscream002 [17:6021:19:15:50:E1]

    WROTE May 08 12:15:50.711 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6000004a5700 -- thread:0x618000a79300
    1.52 AUTHENTICATE ATOKEN (*** 80 bytes hidden ***)

    READ May 08 12:15:50.740 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6000004a5700 -- thread:0x618000a79300
    1.52 NO [ALERT] Provisioning Error

    INITIATING CONNECTION May 08 12:15:50.741 host:p03-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x618000a77f00

    CONNECTED May 08 12:15:50.903 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x618000a77f00

    READ May 08 12:15:50.927 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x618000a77f00
    * OK [CAPABILITY nk11p03mm-iscream003 15C XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (15C-18865:16352) nk11p03mm-iscream003 [33:2963:19:15:50:02]

    WROTE May 08 12:15:50.928 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x608000a64500
    1.53 AUTHENTICATE ATOKEN (*** 80 bytes hidden ***)

    READ May 08 12:15:50.955 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x608000a64500
    1.53 NO [ALERT] Provisioning Error

    INITIATING CONNECTION May 08 12:15:50.956 host:p03-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x618000a77f00

    CONNECTED May 08 12:15:51.123 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x618000a77f00

    READ May 08 12:15:51.149 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x618000a77f00
    * OK [CAPABILITY nk11p03mm-iscream001 15C XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (15C-18865:28893) nk11p03mm-iscream001 [48:1371:19:15:51:D3]

    WROTE May 08 12:15:51.150 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x608000a64500
    2.54 LOGOUT

    INITIATING CONNECTION May 08 12:15:51.151 host:p03-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x618000a77f00

    CONNECTED May 08 12:15:51.317 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6000004a4e00 -- thread:0x618000a77f00

    READ May 08 12:15:51.341 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6000004a4e00 -- thread:0x618000a77f00
    * OK [CAPABILITY nk11p03mm-iscream001 15C XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (15C-18865:16797) nk11p03mm-iscream001 [15:1491:19:15:51:6B]

    WROTE May 08 12:15:51.343 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6000004a4e00 -- thread:0x618000874a40
    2.55 LOGOUT

    INITIATING CONNECTION May 08 12:15:51.344 host:p03-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x618000a77f00

    CONNECTED May 08 12:15:51.569 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6100004a59a0 -- thread:0x618000a77f00

    READ May 08 12:15:51.595 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6100004a59a0 -- thread:0x618000a77f00
    * OK [CAPABILITY nk11p03mm-iscream003 15C XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (15C-18865:3805) nk11p03mm-iscream003 [08:1067:19:15:51:13]

    WROTE May 08 12:15:51.596 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x6100004a59a0 -- thread:0x618000a79300
    1.56 LOGOUT
     
  3. impaler macrumors 6502

    Joined:
    Feb 20, 2006
    Location:
    FL

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