Anyone else having iCloud Mail trouble?

[DrStern]

Since yesterday AM, my iPhone keeps asking for my iCloud password. At the same time, my laptop kept sleeping and shutting down spontaneously. Later in the day, I was unable to obtain eMail from iCloud on any device. I even tried going to the iCloud web interface, which worked fine, except that checking mail timed out and produced an error report (appended below).

I went through two phone calls with Apple support last night for two hours, before a higher-level support person finally looked at the report, and told me the problem was on their end, and was responsible for all of the problems, and that Apple knew about it.

Today, the eMail is still broken. There has never been any report on the service status page from Apple. I have no idea if they are even still working on it.

IS FATAL
true

APPLICATION NAME
mail

TITLE
Mail could not be loaded

MESSAGE
There was a problem loading the application due to a possible network error or missing resources. Please try again.

LOG
Fri, 08 May 2015 02:56:37 GMT: DEBUG: MAIL in main()
Fri, 08 May 2015 02:56:37 GMT: DEBUG: Creating local CK.User object
Fri, 08 May 2015 02:56:37 GMT: DEBUG: Creating local CK.AccountPreferences object
Fri, 08 May 2015 02:56:37 GMT: DEBUG: --> Request 1: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
Fri, 08 May 2015 02:56:37 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1431053797295/1
wmsid: 119
params: {"locale":"en-us","timeZone":"US/Pacific"}
Fri, 08 May 2015 02:56:37 GMT: DEBUG: SC.Object:sc1473:dispatch('load content')
Fri, 08 May 2015 02:56:37 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Fri, 08 May 2015 02:56:37 GMT: DEBUG: SC.Object:sc2647:dispatch('noContent')
Fri, 08 May 2015 02:56:37 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Fri, 08 May 2015 02:56:37 GMT: DEBUG: -> entering "6.2.2 No Content"
Fri, 08 May 2015 02:56:38 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Fri, 08 May 2015 02:56:38 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
Fri, 08 May 2015 02:56:38 GMT: DEBUG: RECORD STAT: statName: _STAT_LOGIN, Params: {"mailPartition":"p03"}
Fri, 08 May 2015 02:56:38 GMT: DEBUG: RECORD STAT: statName: _TIME_CLIENT_LOAD, Params: {"clientLoadTimeInMS":238,"mailPartition":"p03"}
Fri, 08 May 2015 02:56:38 GMT: DEBUG: --> Request 2: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
Fri, 08 May 2015 02:56:38 GMT: DEBUG: ----------------> Request out: /wm/stat-put-->1431053798732/2
wmsid: 119
Fri, 08 May 2015 02:57:37 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/preference
Wmsid:119
Redirect Count:1
Timeout Redirect Count:1
ResponseText:Oops...rawRequest is null

Fri, 08 May 2015 02:57:37 GMT: DEBUG: --> Request 3: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
Fri, 08 May 2015 02:57:37 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1431053797295/1
wmsid: 119
params: {"locale":"en-us","timeZone":"US/Pacific"}
Fri, 08 May 2015 02:57:38 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/stat
Wmsid:119
Redirect Count:1
Timeout Redirect Count:1
ResponseText:Oops...rawRequest is null

Fri, 08 May 2015 02:57:38 GMT: DEBUG: --> Request 4: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
Fri, 08 May 2015 02:57:38 GMT: DEBUG: ----------------> Request out: /wm/stat-put-->1431053798732/2
wmsid: 119
Fri, 08 May 2015 02:58:37 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: Oops...rawRequest is null,
this._redirectCount: 1
Fri, 08 May 2015 02:58:37 GMT: DEBUG: <-- Response 3: 0 (timed out), headers: body: (empty)
Fri, 08 May 2015 02:58:37 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1431053797295/1,httpStatus: 0,round trip time: 60063ms, wmsid: 119
Fri, 08 May 2015 02:58:37 GMT: ERROR: retrieveResponseError:
ServerPreferencesDataSource.retrieveResponse
error:-1/0
guid:serverPrefsGuid
Fri, 08 May 2015 02:58:37 GMT: ERROR: Bootstrap error: Preferences.RefreshError


TYPE
server

APP STATECHART
SC.Statechart:sc1030
initialized: true
name: cloudos-statechart
current-states: [
active.application.displayingCurrentApp
]
state-transition:
active: false
suspended: false
handling-event: false


BUILD NUMBER
15B.67ef742

TIME
Thu May 07 2015 19:59:23 GMT-0700 (PDT) (1431053963292)

HOST
http://www.icloud.com

USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/600.5.17 (KHTML, like Gecko) Version/8.0.5 Safari/600.5.17

DSID
10752529

ENVIRONMENT
PROD

RECENT LOG MESSAGES
Fri, 08 May 2015 02:56:37 GMT: DEBUG: MAIL in main()
Fri, 08 May 2015 02:56:37 GMT: DEBUG: Creating local CK.User object
Fri, 08 May 2015 02:56:37 GMT: DEBUG: Creating local CK.AccountPreferences object
Fri, 08 May 2015 02:56:37 GMT: DEBUG: --> Request 1: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
Fri, 08 May 2015 02:56:37 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1431053797295/1
wmsid: 119
params: {"locale":"en-us","timeZone":"US/Pacific"}
Fri, 08 May 2015 02:56:37 GMT: DEBUG: SC.Object:sc1473:dispatch('load content')
Fri, 08 May 2015 02:56:37 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Fri, 08 May 2015 02:56:37 GMT: DEBUG: SC.Object:sc2647:dispatch('noContent')
Fri, 08 May 2015 02:56:37 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Fri, 08 May 2015 02:56:37 GMT: DEBUG: -> entering "6.2.2 No Content"
Fri, 08 May 2015 02:56:38 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Fri, 08 May 2015 02:56:38 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
Fri, 08 May 2015 02:56:38 GMT: DEBUG: RECORD STAT: statName: _STAT_LOGIN, Params: {"mailPartition":"p03"}
Fri, 08 May 2015 02:56:38 GMT: DEBUG: RECORD STAT: statName: _TIME_CLIENT_LOAD, Params: {"clientLoadTimeInMS":238,"mailPartition":"p03"}
Fri, 08 May 2015 02:56:38 GMT: DEBUG: --> Request 2: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
Fri, 08 May 2015 02:56:38 GMT: DEBUG: ----------------> Request out: /wm/stat-put-->1431053798732/2
wmsid: 119
Fri, 08 May 2015 02:57:37 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/preference
Wmsid:119
Redirect Count:1
Timeout Redirect Count:1
ResponseText:Oops...rawRequest is null

Fri, 08 May 2015 02:57:37 GMT: DEBUG: --> Request 3: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
Fri, 08 May 2015 02:57:37 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1431053797295/1
wmsid: 119
params: {"locale":"en-us","timeZone":"US/Pacific"}
Fri, 08 May 2015 02:57:38 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/stat
Wmsid:119
Redirect Count:1
Timeout Redirect Count:1
ResponseText:Oops...rawRequest is null

Fri, 08 May 2015 02:57:38 GMT: DEBUG: --> Request 4: POST to https://p03-mailws.icloud.com:443/w...604-4A1D-4D8B-BDCF-CD3103C6E2D7&dsid=10752529, headers: Content-Type=text/plain, body: (omitted)
Fri, 08 May 2015 02:57:38 GMT: DEBUG: ----------------> Request out: /wm/stat-put-->1431053798732/2
wmsid: 119
Fri, 08 May 2015 02:58:37 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: Oops...rawRequest is null,
this._redirectCount: 1
Fri, 08 May 2015 02:58:37 GMT: DEBUG: <-- Response 3: 0 (timed out), headers: body: (empty)
Fri, 08 May 2015 02:58:37 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1431053797295/1,httpStatus: 0,round trip time: 60063ms, wmsid: 119
Fri, 08 May 2015 02:58:37 GMT: ERROR: retrieveResponseError:
ServerPreferencesDataSource.retrieveResponse
error:-1/0
guid:serverPrefsGuid
Fri, 08 May 2015 02:58:37 GMT: ERROR: Bootstrap error: Preferences.RefreshError

 

[DrStern]

Activities from Connection Doctor in mail

CONNECTED May 08 12:15:50.684 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6000004a5700 -- thread:0x618000a77f00

READ May 08 12:15:50.710 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6000004a5700 -- thread:0x618000a77f00
* OK [CAPABILITY nk11p03mm-iscream002 15C XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (15C-18865:15568) nk11p03mm-iscream002 [17:6021:19:15:50:E1]

WROTE May 08 12:15:50.711 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6000004a5700 -- thread:0x618000a79300
1.52 AUTHENTICATE ATOKEN (*** 80 bytes hidden ***)

READ May 08 12:15:50.740 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6000004a5700 -- thread:0x618000a79300
1.52 NO [ALERT] Provisioning Error

INITIATING CONNECTION May 08 12:15:50.741 host03-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x618000a77f00

CONNECTED May 08 12:15:50.903 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x618000a77f00

READ May 08 12:15:50.927 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x618000a77f00
* OK [CAPABILITY nk11p03mm-iscream003 15C XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (15C-18865:16352) nk11p03mm-iscream003 [33:2963:19:15:50:02]

WROTE May 08 12:15:50.928 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x608000a64500
1.53 AUTHENTICATE ATOKEN (*** 80 bytes hidden ***)

READ May 08 12:15:50.955 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x608000a64500
1.53 NO [ALERT] Provisioning Error

INITIATING CONNECTION May 08 12:15:50.956 host03-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x618000a77f00

CONNECTED May 08 12:15:51.123 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x618000a77f00

READ May 08 12:15:51.149 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x618000a77f00
* OK [CAPABILITY nk11p03mm-iscream001 15C XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (15C-18865:28893) nk11p03mm-iscream001 [48:1371:19:15:513]

WROTE May 08 12:15:51.150 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6100004a8100 -- thread:0x608000a64500
2.54 LOGOUT

INITIATING CONNECTION May 08 12:15:51.151 host03-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x618000a77f00

CONNECTED May 08 12:15:51.317 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6000004a4e00 -- thread:0x618000a77f00

READ May 08 12:15:51.341 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6000004a4e00 -- thread:0x618000a77f00
* OK [CAPABILITY nk11p03mm-iscream001 15C XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (15C-18865:16797) nk11p03mm-iscream001 [15:1491:19:15:51:6B]

WROTE May 08 12:15:51.343 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6000004a4e00 -- thread:0x618000874a40
2.55 LOGOUT

INITIATING CONNECTION May 08 12:15:51.344 host03-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x618000a77f00

CONNECTED May 08 12:15:51.569 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6100004a59a0 -- thread:0x618000a77f00

READ May 08 12:15:51.595 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6100004a59a0 -- thread:0x618000a77f00
* OK [CAPABILITY nk11p03mm-iscream003 15C XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (15C-18865:3805) nk11p03mm-iscream003 [08:1067:19:15:51:13]

WROTE May 08 12:15:51.596 [kCFStreamSocketSecurityLevelTLSv1_0] -- host03-imap.mail.me.com -- port:993 -- socket:0x6100004a59a0 -- thread:0x618000a79300
1.56 LOGOUT

 

[impaler]

I'm good with Mail.