Anyone else having Netflix connectivity issues? (4th gen ATV)

Discussion in 'Apple TV and Home Theater' started by JeffPerrin, Mar 18, 2016.

  1. JeffPerrin macrumors regular

    JeffPerrin

    Joined:
    Jul 21, 2014
    #1
    For the last three days, I can only watch 5-10 minutes of any Netflix show and then I get an error message. iTunes movies are fine. Switched back to the Apple TV 3 last night and Netflix plays fine, so it's not a bandwidth issue.

    Anyone else?
     
  2. rolsskk macrumors 6502

    Joined:
    Sep 1, 2008
    #2
    I've had random errors as of late with it, even when resuming a show. I don't know what's up with netflix.
     
  3. nburwell macrumors 68040

    nburwell

    Joined:
    May 6, 2008
    Location:
    PHL
    #3
    I was streaming Arrested Development on Netflix the other day on my ATV4 and an error message popped up. Other than that one off scenario, I have not experienced any other lingering issues with the Netflix app.
     
  4. happygodavid macrumors member

    happygodavid

    Joined:
    May 14, 2007
    Location:
    Northern Virginia
    #4
    Same here for the past three days. At first, I got grainy picture quality, then the errors started. Restarting the app sometimes works (double tap the home screen button, swipe up on Netflix). Restarting the ATV4 sometimes works (Settings>system>restart). Edit: I ran Speedtest app and am getting d/l speed of 96 Mbps. iTunes movies, Trailers, etc. are fine. So yes, the problem is the Netflix app on my device. Hope that helps until a fix is on its way.
     
  5. benjitek macrumors 6502a

    benjitek

    Joined:
    Sep 23, 2012
    #5
    Netflix's default Playback Setting speed is [AUTO] -- the service determines the amount of buffering along with the optimal streaming bitrate based on your current connection. If rebuffering occurs during playback, the settings adapt. Before I had an ATV, I found changing the default setting to [HIGH] cleared up any rebuffering, bitrate adjustments, and error messages. With this setting changed to [HIGH], there are occasionally a few seconds longer at the start for initial buffering, but with my 50/50 connection it rarely occurs. Also, when playback quality is set to [HIGH], the service still looks at your connection speed to determine the optimal amount of pre-buffering needed for interruption-free playback. If any rebuffering does occur, the buffer size is increased, but the streaming bitrate remains HD... It's a universal setting, so changing it in a web browser will also apply to the ATV app as well as any other method you use to access Netflix.

    Screenshot of Google Chrome (3-18-16, 12-37-22 PM).png
     
  6. JeffPerrin thread starter macrumors regular

    JeffPerrin

    Joined:
    Jul 21, 2014
    #6
    Hey - thanks! Having only accessed Netflix on an Apple TV, I never realized these settings were available! I suspect the problem is likely with the ATV 4 version of the Netflix app, but still, it's very good to know about this! I'll give it a try tonight.
     
  7. Albert2000 macrumors newbie

    Albert2000

    Joined:
    Jan 1, 2016
    #7
    I still have an ATV 2. Some time ago running Netflix caused the Apple TV unit to regularly completely reset after a few minutes of viewing. No other applications exhibit this problem. Nor does the problem show when watching Netflix on my TiVo box. I have tried several potential solutions with no fix yet.
     
  8. benjitek macrumors 6502a

    benjitek

    Joined:
    Sep 23, 2012
    #8
    Thought it might help, as the Netflix app works without any issues at all on my ATV4...
     
  9. StevenWalker macrumors regular

    Joined:
    Oct 19, 2014
    #9
    Delete the app off your ATV4.... power off, then on... now reinstall Netflix app.
     
  10. rolsskk macrumors 6502

    Joined:
    Sep 1, 2008
    #10
    Nope, doesn't work for me, as that's been my default for some time now.
     
  11. benjitek macrumors 6502a

    benjitek

    Joined:
    Sep 23, 2012
    #11
    Bummer... must be something with your network setup then :-(
     
  12. JeffPerrin thread starter macrumors regular

    JeffPerrin

    Joined:
    Jul 21, 2014
    #12
    Thanks for the replies all. My situation seems to have cleared up on it's own. Was likely a back-end issue with Netflix. Not sure why it only affected the ATV 4 though...
     
  13. twobelowpar macrumors regular

    Joined:
    Dec 7, 2013
    #13
    My ATV3 has been giving me Netflix issues so I've been using Roku3 more. It's faster loading and works better. Just prefer the ATV interface for it more.
     
  14. Hookemfins macrumors 6502

    Hookemfins

    Joined:
    Jan 13, 2013
    Location:
    Florida
    #14
    I was having major issues with Netflix on ATV4 in the same location that the ATV3 was working well. I found out that my router (TP-Lin WDR3600) was having issues. I disconnected the TP-Link and went with my modem/router from uVerse and have had no issues since.
     
  15. rolsskk macrumors 6502

    Joined:
    Sep 1, 2008
    #15
    I'm still getting the Error Code -11800, but now on a more frequent basis. I asked Netflix about it, but they weren't too helpful. Their solution? Turning it off and on again.

     
  16. Mac 128 macrumors 601

    Mac 128

    Joined:
    Apr 16, 2015
    #16
    Same here, but also on my ATV 2. My ATV 3 actually seems to be worse. Tried plugging directly into the router using Ethernet and that actually made the ATV3 worse (not an option for ATV 2). Have switched both the 5GHz band only, and seems to have had a slight effect. But no problems with the old Roku at all.

    My problems range from slow loading, unable to rewind or fast forward, movies just quitting in the middle and sending me back to the home screen kicking me out of the AP completely. There's other stuff, but do I need to say more?
     
  17. jdag macrumors 6502a

    Joined:
    Jun 15, 2012
    #17
    I was having some playback issues with 1 of my 3 ATV4s. I restarted that 1 and it has been fine since.
     
  18. Albert2000 macrumors newbie

    Albert2000

    Joined:
    Jan 1, 2016
    #19
    I have an ATV 2 and it started giving me grief with Netflix some time ago. ATV would just crash and try to restart a few minutes into a movie. Resetting the ATV or resetting Netflix does not fix this. Seems to be common.
     
  19. Tech198 macrumors G4

    Joined:
    Mar 21, 2011
    Location:
    Australia, Perth
    #20

    umm.. just about to upgrade to Apple TV 4, Thank for the heads up.. Nothing wrong with Netflix on 3rd gen.... never has been for me.
     
  20. rolsskk macrumors 6502

    Joined:
    Sep 1, 2008
    #21
    I finally got ahold of a Netflix CSR who can put together a sentence, and he said that they're working with Apple engineers to implement a fix, but they were vague on what the error was a result of.
     
  21. llirik macrumors member

    llirik

    Joined:
    Jul 24, 2011
    #22
    This error started for me about 2 weeks ago on my ATV4, whereas the ATV3 is fine.

    Ive tried all suggested fixes, including the power cycle and deleting/reinstalling netflix app. it worked once, for 1 episode, and then hasn't been able to work since.
     
  22. rhett7660 macrumors G4

    rhett7660

    Joined:
    Jan 9, 2008
    Location:
    Sunny, Southern California
    #23
    I have not had any issues with my ATV4, yet. We just binged a series and did not experience any issues. The folks who are having issues, are you running via wifi or hardwired?
     
  23. Nabruk macrumors newbie

    Joined:
    Jan 19, 2017
    #24
    After trying all solutions I could find on the forums with no result, I've solved the problem with my ATV by manually entering the DNS settings to it similar to DNS settings of other device i had connected to my WiFi network. For some reason the automatic DNS settings of ATV were the cause of the problem 11800 with Netflix.
     
  24. whb005 macrumors newbie

    Joined:
    Feb 12, 2017
    #25
    Thank you Nabruk, your solution worked. I bought the ATV 4 two months ago and downloaded Netflix app and since then I kept getting the same error 11800 when I tried to play any content. I tried each and every trouble shooting steps that Netflix, Apple, my ISP & other forums recommended and none fixed the problem. Until I came across this forum while searching for answers and tried your solution. Changing the DNA manually to a similar DNS setting of other device I had connected to my WiFi network worked just fine.
     

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