Anyone else having Netflix connectivity issues? (4th gen ATV)

[JeffPerrin]

For the last three days, I can only watch 5-10 minutes of any Netflix show and then I get an error message. iTunes movies are fine. Switched back to the Apple TV 3 last night and Netflix plays fine, so it's not a bandwidth issue.

Anyone else?

 

[rolsskk]

I've had random errors as of late with it, even when resuming a show. I don't know what's up with netflix.

 

[nburwell]

I was streaming Arrested Development on Netflix the other day on my ATV4 and an error message popped up. Other than that one off scenario, I have not experienced any other lingering issues with the Netflix app.

 

[happygodavid]

For the last three days, I can only watch 5-10 minutes of any Netflix show and then I get an error message. iTunes movies are fine. Switched back to the Apple TV 3 last night and Netflix plays fine, so it's not a bandwidth issue.

Anyone else?

Same here for the past three days. At first, I got grainy picture quality, then the errors started. Restarting the app sometimes works (double tap the home screen button, swipe up on Netflix). Restarting the ATV4 sometimes works (Settings>system>restart). Edit: I ran Speedtest app and am getting d/l speed of 96 Mbps. iTunes movies, Trailers, etc. are fine. So yes, the problem is the Netflix app on my device. Hope that helps until a fix is on its way.

 

[benjitek]

Netflix's default Playback Setting speed is [AUTO] -- the service determines the amount of buffering along with the optimal streaming bitrate based on your current connection. If rebuffering occurs during playback, the settings adapt. Before I had an ATV, I found changing the default setting to [HIGH] cleared up any rebuffering, bitrate adjustments, and error messages. With this setting changed to [HIGH], there are occasionally a few seconds longer at the start for initial buffering, but with my 50/50 connection it rarely occurs. Also, when playback quality is set to [HIGH], the service still looks at your connection speed to determine the optimal amount of pre-buffering needed for interruption-free playback. If any rebuffering does occur, the buffer size is increased, but the streaming bitrate remains HD... It's a universal setting, so changing it in a web browser will also apply to the ATV app as well as any other method you use to access Netflix.

 

[JeffPerrin]

It's a universal setting, so changing it in a web browser will also apply to the ATV app as well as any other method you use to access Netflix.

Hey - thanks! Having only accessed Netflix on an Apple TV, I never realized these settings were available! I suspect the problem is likely with the ATV 4 version of the Netflix app, but still, it's very good to know about this! I'll give it a try tonight.

 

[Albert2000]

I still have an ATV 2. Some time ago running Netflix caused the Apple TV unit to regularly completely reset after a few minutes of viewing. No other applications exhibit this problem. Nor does the problem show when watching Netflix on my TiVo box. I have tried several potential solutions with no fix yet.

 

[benjitek]

...the problem is likely with the ATV 4 version of the Netflix app, but still, it's very good to know about this!...

Thought it might help, as the Netflix app works without any issues at all on my ATV4...

 

[StevenWalker]

Delete the app off your ATV4.... power off, then on... now reinstall Netflix app.

 

[rolsskk]

Netflix's default Playback Setting speed is [AUTO] -- the service determines the amount of buffering along with the optimal streaming bitrate based on your current connection. If rebuffering occurs during playback, the settings adapt. Before I had an ATV, I found changing the default setting to [HIGH] cleared up any rebuffering, bitrate adjustments, and error messages. With this setting changed to [HIGH], there are occasionally a few seconds longer at the start for initial buffering, but with my 50/50 connection it rarely occurs. Also, when playback quality is set to [HIGH], the service still looks at your connection speed to determine the optimal amount of pre-buffering needed for interruption-free playback. If any rebuffering does occur, the buffer size is increased, but the streaming bitrate remains HD... It's a universal setting, so changing it in a web browser will also apply to the ATV app as well as any other method you use to access Netflix.

Nope, doesn't work for me, as that's been my default for some time now.

 

[benjitek]

Nope, doesn't work for me...

Bummer... must be something with your network setup then :-(

 

[JeffPerrin]

Thanks for the replies all. My situation seems to have cleared up on it's own. Was likely a back-end issue with Netflix. Not sure why it only affected the ATV 4 though...

 

[twobelowpar]

My ATV3 has been giving me Netflix issues so I've been using Roku3 more. It's faster loading and works better. Just prefer the ATV interface for it more.

 

[Hookemfins]

I was having major issues with Netflix on ATV4 in the same location that the ATV3 was working well. I found out that my router (TP-Lin WDR3600) was having issues. I disconnected the TP-Link and went with my modem/router from uVerse and have had no issues since.

 

[rolsskk]

I'm still getting the Error Code -11800, but now on a more frequent basis. I asked Netflix about it, but they weren't too helpful. Their solution? Turning it off and on again.

Sure , what i did find after digging a bit more is that the issue has been only a recent error that appeared not too long ago, and it's something our engineers are working with Apple to get resolved fully now.

If we're with the Apple TV now, are you able to disconnect the Apple TV for 1 minute , as well as the TV it's connected to?

Great , it's the best step as of now that has been able to resolve it in the few cases it happens , and it's rare if that doesn't fix it , but if that is the case i would make a report for our team now to dig into it deeper .

 

[Mac 128]

My ATV3 has been giving me Netflix issues so I've been using Roku3 more. It's faster loading and works better. Just prefer the ATV interface for it more.

Same here, but also on my ATV 2. My ATV 3 actually seems to be worse. Tried plugging directly into the router using Ethernet and that actually made the ATV3 worse (not an option for ATV 2). Have switched both the 5GHz band only, and seems to have had a slight effect. But no problems with the old Roku at all.

My problems range from slow loading, unable to rewind or fast forward, movies just quitting in the middle and sending me back to the home screen kicking me out of the AP completely. There's other stuff, but do I need to say more?

 

[jdag]

Delete the app off your ATV4.... power off, then on... now reinstall Netflix app.

I was having some playback issues with 1 of my 3 ATV4s. I restarted that 1 and it has been fine since.

 

[rasputin1969]

..

 

[Albert2000]

Same here, but also on my ATV 2. My ATV 3 actually seems to be worse. Tried plugging directly into the router using Ethernet and that actually made the ATV3 worse (not an option for ATV 2). Have switched both the 5GHz band only, and seems to have had a slight effect. But no problems with the old Roku at all.

My problems range from slow loading, unable to rewind or fast forward, movies just quitting in the middle and sending me back to the home screen kicking me out of the AP completely. There's other stuff, but do I need to say more?

I have an ATV 2 and it started giving me grief with Netflix some time ago. ATV would just crash and try to restart a few minutes into a movie. Resetting the ATV or resetting Netflix does not fix this. Seems to be common.

 

[Tech198]

I've had random errors as of late with it, even when resuming a show. I don't know what's up with netflix.

umm.. just about to upgrade to Apple TV 4, Thank for the heads up.. Nothing wrong with Netflix on 3rd gen.... never has been for me.

 

[rolsskk]

umm.. just about to upgrade to Apple TV 4, Thank for the heads up.. Nothing wrong with Netflix on 3rd gen.... never has been for me.

I finally got ahold of a Netflix CSR who can put together a sentence, and he said that they're working with Apple engineers to implement a fix, but they were vague on what the error was a result of.

 

[llirik]

This error started for me about 2 weeks ago on my ATV4, whereas the ATV3 is fine.

Ive tried all suggested fixes, including the power cycle and deleting/reinstalling netflix app. it worked once, for 1 episode, and then hasn't been able to work since.

 

[rhett7660]

I have not had any issues with my ATV4, yet. We just binged a series and did not experience any issues. The folks who are having issues, are you running via wifi or hardwired?

 

[Nabruk]

This error started for me about 2 weeks ago on my ATV4, whereas the ATV3 is fine.

Ive tried all suggested fixes, including the power cycle and deleting/reinstalling netflix app. it worked once, for 1 episode, and then hasn't been able to work since.

After trying all solutions I could find on the forums with no result, I've solved the problem with my ATV by manually entering the DNS settings to it similar to DNS settings of other device i had connected to my WiFi network. For some reason the automatic DNS settings of ATV were the cause of the problem 11800 with Netflix.

 

[whb005]

After trying all solutions I could find on the forums with no result, I've solved the problem with my ATV by manually entering the DNS settings to it similar to DNS settings of other device i had connected to my WiFi network. For some reason the automatic DNS settings of ATV were the cause of the problem 11800 with Netflix.

Thank you Nabruk, your solution worked. I bought the ATV 4 two months ago and downloaded Netflix app and since then I kept getting the same error 11800 when I tried to play any content. I tried each and every trouble shooting steps that Netflix, Apple, my ISP & other forums recommended and none fixed the problem. Until I came across this forum while searching for answers and tried your solution. Changing the DNA manually to a similar DNS setting of other device I had connected to my WiFi network worked just fine.