iPhone 15 Pro Max Anyone else not receive Citizens Bank IUP emails?

[iPhone4Life1]

Ordered this morning using my IUP, got release day deliver and already preparing to ship but I haven't gotten a single email from Citizens bank with the new loan number, and after calling they have zero record I even placed an order today. At this point I have an iPhone about to be shipped paid for by a bank with zero record lol

 

[sporez]

Nothing here. I feel like I recall getting the loan information after a day or two in past years. Not worried.

 

[iPhone4Life1]

Nothing here. I feel like I recall getting the loan information after a day or two in past years. Not worried.

Have you already made 12 payments on your 14? My normal charge is tomorrow so kinda BS imo to pay that, plus the 15 charge for Sept in a few days lol

 

[sporez]

Have you already made 12 payments on your 14? My normal charge is tomorrow so kinda BS imo to pay that, plus the 15 charge for Sept in a few days lol

I was off iPhone for a bit this year so had to re enroll in iUP. But in the past they would usually pause the old loan so a payment like that wouldn’t go through I believe. Or possible refund it once the trade in was completed.

 

[LucyLouie]

I got the confirmation from Citizens about 90 minutes after ordering, with order time 7:03 and Citizens email 8:34 CDT.

 

[fatTribble]

I’m in the same situation. Preparing to ship but no word from Citizen’s One. I hope Apple starts doing the financing on their own. Citizen’s One is ok at best.

 

[sjperformance]

I got 2 emails from them after 30 mins of ordering. 1 email included new account number. I already added it to my account profile and have access to it.

 

[4sallypat]

I remember years ago hardly ever received any info / email from Citizen's Loan.

The only letter I got was when I finished making all my payments.

It was awhile ago - it was not IUP - it was an alternative to the Barclay's credit card financing that Apple had partnered with.

 

[Ntombi]

I just checked my records, and last year, I got my approval e-mail with the new loan number on September 12. The order date for the iPhone 14 series was September 9.

So don’t worry yet.

Oh, and they took my 13th payment yesterday (September 15).

 

[BabyFu18]

I also still have not gotten an email from citizens one about mine either, I checked and last year I got the email with the new loan number on the same day i placed my preorder so I dunno what’s up this year. I did call apple about it and they said payment went through and I was fine, citizens say they have no info on the new phone loan and only show my current 14 pro max on my profile. I’m sure I will get the email eventually, but it’s a little disconcerting seeing most people posting around here got emails immediately, so I’m glad this post exist and I know I’m not alone in this!

 

[Apple_Tiger]

I got mine 60 minutes after I had placed the pre-order on the 15th.

 

[sporez]

I just got the email stating loan was approved, however unlike previous years it did not include the loan number. I'm not worried, but worst case if they don't eventually send the loan number and it doesn't show up on my citizens account I'll just call them to get it so I can add it online.

 

[Apple_Tiger]

I just got the email stating loan was approved, however unlike previous years it did not include the loan number. I'm not worried, but worst case if they don't eventually send the loan number and it doesn't show up on my citizens account I'll just call them to get it so I can add it online.

You usually get two emails from citizen and one of them should have the loan number.

 

[sporez]

You usually get two emails from citizen and one of them should have the loan number.

Just got the loan number a few mins ago, so all is good!

 

[tekchic]

I've gotten 2 from them this morning. Of course each time I get one I get all excited and go check my order status. Nope, still 10/9 - 10/16. :/