Anyone else with an issue applying Applecare?

sirenized

macrumors 6502
Original poster
Oct 15, 2008
274
227
i got a few emails from Apple on Thursday asking me to complete setup of AppleCare for my watch. When I clicked the link and signed in it told me I had no eligible devices. So I figured maybe I had to pair my new watch first.

Fast forward to yesterday. I pair my watch. Everything is working as it should. I go to set up the AppleCare and I’m still getting that message. If I put in the agreement number and the watches serial number it tells me it’s not an eligible device. All Apple has said is to give it 72 hours.

So am I special or are their others out there?
 

chscag

macrumors 68040
Feb 17, 2008
3,706
1,277
Fort Worth, Texas
Who did you purchase Apple Care from? Any item that I have purchased from Apple along with Apple Care at the same time has always registered with them automatically.
 

sirenized

macrumors 6502
Original poster
Oct 15, 2008
274
227
Who did you purchase Apple Care from? Any item that I have purchased from Apple along with Apple Care at the same time has always registered with them automatically.
Bought it through Apple when I preordered the watch

63852A35-ACC5-45C3-91E2-7CED1D77CFEC.jpeg
 

chscag

macrumors 68040
Feb 17, 2008
3,706
1,277
Fort Worth, Texas
Like I said above, it should register automatically since you purchased it along with the AW direct from Apple. Something is not quite right. Keep after them. Call Apple Customer Service direct and ask. I've never heard of them sending an email and asking you to complete the setup of Apple Care. I suppose they could be asking you to log on to your account with your Apple ID? I've never had to do any of that when I purchased Apple Care direct from Apple.
 

cub4bearin

macrumors regular
Mar 20, 2009
169
81
Like I said above, it should register automatically since you purchased it along with the AW direct from Apple. Something is not quite right. Keep after them. Call Apple Customer Service direct and ask. I've never heard of them sending an email and asking you to complete the setup of Apple Care. I suppose they could be asking you to log on to your account with your Apple ID? I've never had to do any of that when I purchased Apple Care direct from Apple.

I have the same exact problem but with my iPhone X’s. Got my apple care at the same time with my phone from apple website and now it’s not showing anywhere. Also, got the same email asking to finish the process.
 

NeshyD

macrumors regular
Apr 28, 2009
113
19
San Francisco, CA
I've been experiencing the same issue. Preordered my S4 44mm with AppleCare (paid in full) and saw that it wasn't registered on my Watch. I was told to call in the morning with Sales support with my order number which will be forwarded to an AppleCare admin specialist to verify and properly register it.

Here's hoping we get our issues resolved soon!
 

bruinsrme

macrumors 604
Oct 26, 2008
6,596
2,349
As long as you were charged I am sure you are set.

Here is my speculation.

The monthly AppleCare is handled by a third party, hence the additional cost.

When sprint/T mobile applies apple care to a device it doesn’t register with apple. The customer usually has to bring proof of coverage to the Genius Bar.

I suspect this to be the case. However, I’m relatively confident that apple has a direct link to the third party but the service and provider systems haven’t communicated yet.

My suggestion would be to keep an image of the purchase and charge to the card handy, in the event the apple care specialist asks for them
 
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