Anyone else's Apple Watch band start deteriorating right after a year?

Discussion in 'Apple Watch' started by duelingdragons, Jun 16, 2016.

  1. duelingdragons macrumors 65816

    Joined:
    May 13, 2007
    Location:
    Orlando, FL
    #1
    I'm pretty upset - I spent $649 on a 38mm Stainless Steel Case with Black Classic Buckle at launch last year - in the last 30-45 days, the edges of the band have started completely breaking down, and pretty soon I'm going to have to replace it.

    I'm sorry, but for $649, I would expect a better quality band. Am I the only one? Is there any recourse since magically this all started going to hell right after the one year warranty? I've included a few photos in the link below just so you know I'm not exaggerating.

    http://imgur.com/a/VYygb.

    I wear the watch 5-6 days a week usually, but I work an office job, and besides some light bike riding, its not like I'm putting it through a ton of duress.
     
  2. WarHeadz macrumors 6502a

    WarHeadz

    Joined:
    Aug 30, 2015
    Location:
    Los Angeles
    #2
    Yeah that's unacceptable. Might explain why Apple redesigned the classic buckle twice since its initial release.
     
  3. Bbqthis macrumors 6502a

    Bbqthis

    Joined:
    Apr 12, 2015
    Location:
    Bay Area, CA
    #3
    All of my bands are "broken in" but not damaged in any way. Seems like you got a lemon.
     
  4. duelingdragons thread starter macrumors 65816

    Joined:
    May 13, 2007
    Location:
    Orlando, FL
    #4
    I reached out to Apple just now, they had me send pictures and have escalated my case. I guess we'll see how this goes....
     
  5. BarracksSi macrumors 68040

    BarracksSi

    Joined:
    Jul 14, 2015
    #5
    Yeah, that's pretty rough. I've never expected processed-and-stamped leather to last forever, and I was always wary of this strap's construction. Might as well replace it with a Hirsch strap or something if Apple's response doesn't satisfy you.
     
  6. BlueMoon63 macrumors 68000

    Joined:
    Mar 30, 2015
    #6
    I had a major scratching issue with the SS link bracelet and complained to Apple and sent pictures and they over night me a brand new one and never asked for the old one - even when I called to ask about sending back they said no. Turns out that SS link will scratch easy on certain surfaces.

    I think Apple will help you out. I have the original SS with classic black buckle and it shows some wear but no fraying or anything. The new version 3 of the classic leather are the best. The version 2 being the worst for me.
     
  7. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #7
    The latest version has the stitching that the 2nd version doesn't have, but this seems to be an isolated issue so I doubt it.
     
  8. Phima256 macrumors regular

    Joined:
    Mar 16, 2011
    Location:
    Cleveland
    #8

    You didn't have the Black SS but just the regular? I have that one too and it's prone to scratches but easily buffs out.

    Did you have Apple Care? I was just told (yesterday) that they don't cover bands. I was about the buy the black SS, but for $549 with no coverage, I can't do that.
    --- Post Merged, Jun 17, 2016 ---
    Anyone have the Black SS band and is it still holding up or is it all scratched?

    Bought 3rd party and while they are cheaper.....well, they are cheaper.

    Was just told yesterday though that Apple doesn't cover bands. For shelling out $549 for a band, that's too steep for no coverage unless it is in fact HIGHLY scratch resistant. Any thoughts?
     
  9. BarracksSi macrumors 68040

    BarracksSi

    Joined:
    Jul 14, 2015
    #9
    Every other steel watch bracelet I own gets scratched. I wouldn't be upset when I get myself a steel bracelet for my AW and it gets scratched, too. It's also why I won't ever expect a coating to remain unscratched.
     
  10. BlueMoon63 macrumors 68000

    Joined:
    Mar 30, 2015
    #10
    I have the SS regular and no Apple care and they still replaced. Maybe they looked at how much I have spent on their products the last ten years or so and figured they best not argue. :)

    It was and is way too easy to scratch the SS band with serious blemishes. So much so that when I posted here, people were accusing me of lying and I must have beat it up. Lol
     
  11. JayLenochiniMac, Jun 17, 2016
    Last edited: Jun 17, 2016

    JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #11
    This is false, but not surprising given that many so-called Apple specialists tend to BS. AC+ does cover defective bands, although AC+ doesn't cover normal wear and tear (scratches) even on the AW itself. If you happen to get a band with a manufacturing defect, then yes, AC+ will cover it.
     
  12. rockyromero macrumors 6502

    rockyromero

    Joined:
    Jul 11, 2015
    #12
    Note to self: buy other market watch bands.

    The cheaper, the better.

     
  13. BarracksSi macrumors 68040

    BarracksSi

    Joined:
    Jul 14, 2015
    #13
    Yeah, of my more recent watches, I only have Seiko, Citizen, and Rado watches on bracelets so far. The older watches are either on leather straps or they're old enough (about thirty years old) and are naturally scratched up.

    How anyone actually wears a watch every day and completely avoids scratches, I'll never understand.
     
  14. ohms12 macrumors 6502

    ohms12

    Joined:
    Jun 21, 2012
    Location:
    Scotland
    #14
    A strap that retails for £129, that is probably made for £1.29. This is why I don't spend silly money on Apple straps. There's plenty higher quality straps out there for a fraction of the price. :/
     
  15. GrumpyMom macrumors 601

    GrumpyMom

    Joined:
    Sep 11, 2014
    Location:
    Rinoriducruin
    #15
    I noticed my husband has switched over to wearing a black sport band. He had bought the SS with black classic buckle. I asked him about it and to my surprise he said his black classic band was falling apart! :confused: I am going to take a look at it tomorrow in daylight.

    My sport bands take a lot of hard wear and are doing great. I almost asked for a classic buckle band for Mother's Day but they became unavailable in the teal color I wanted. Now I'm glad I got a new purse instead.
     
  16. Quu macrumors 68020

    Quu

    Joined:
    Apr 2, 2007
    #16
    I had the same band with my SS I owned last year (since changed to Space Black SS). And I felt the leather on the classic buckle wasn't all that. It costs what £109 or something insane like that on Apples store and I wasn't left impressed, it felt cheap and thin to me. Just my opinion.

    I've worn a red leather loop (red, aftermarket) for about 7 months now and it still looks brand new, I wear it every single day. I love how comfortable the leather loops are.
     
  17. GrumpyMom macrumors 601

    GrumpyMom

    Joined:
    Sep 11, 2014
    Location:
    Rinoriducruin
    #17
    Ugh, yeah my husband's black classic leather band looks bad like the pictures posted here. :confused::( He won't let us get him any new bands for Father's Day. He's sticking with the black sport band for now.
     
  18. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #18
    My silicone band is holding up well. I wear the watch everyday. The silicone iPhone cases made out of the same material had to be replaced twice
     
  19. duelingdragons thread starter macrumors 65816

    Joined:
    May 13, 2007
    Location:
    Orlando, FL
    #19
    I heard back from Apple, and they stated that they would not cover any replacement.

    What an absolute joke. $650 and this is what I get after a year. Just a complete embarrasment.
     
  20. JayLenochiniMac, Jun 20, 2016
    Last edited: Jun 20, 2016

    JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #20
    That's expected as your AW is currently out of warranty. If the AW is out of warranty, so is the band. That's not too surprising.

    However, did you by any chance purchase it using a credit card? Many major credit cards offer extended warranty protection in the 2nd year that mirrors the 1st year standard warranty. If so, you can file a claim to get reimbursed the OOW cost (or at least the cost of a new band).

    By the way, it's not $650. That's for the AW and band. The classic buckle band is $149.
     
  21. BarracksSi macrumors 68040

    BarracksSi

    Joined:
    Jul 14, 2015
    #21
    I'll restate:

    Besides, you can get other leather straps for less than the cost of Apple's $149 straps.
     
  22. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
  23. WarHeadz macrumors 6502a

    WarHeadz

    Joined:
    Aug 30, 2015
    Location:
    Los Angeles
    #23
    I would go into the store instead and be a sweetheart. I think you have a better chance of getting some sympathy when you speak to someone face to face.
     

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