Anyone else's student gift card not work?

Discussion in 'Buying Tips and Advice' started by joewillmott, Mar 26, 2013.

  1. joewillmott macrumors regular

    May 22, 2012
    I bought a rMBP from Apple in June and got a £70 student gift card with it. I returned both the rMBP and the gift card and got a refund.

    In July I bought a MBA from Apple with a £70 student gift card. I kept these and went to use my gift card, but it would not let me. After weeks of back and forth e-mails with Apple they have told me my gift card will not work because they already refunded me for it and there's nothing they can do about it.

    I have not been refunded, so am currently sat here with a £70 gift card I cannot use and Apple wont do anything about it. Has anybody else had this sort of problem with gift cards before? I thought I could get it sorted over the phone but when I try they tell me to e-mail, but the person I end up with via e-mail tends to have below-par English skills and can't understand my situation or refuses to do anything about it!

    Poor show, Apple.
  2. kazmac macrumors 603


    Mar 24, 2010
    On the silver scream
    their billing can be confusing

    I had to call several times and provide proof of the refund glitches with gift cards.

    I think they are probably seeing the return of the rMBP and gift card and not the sale of the MBA. If you have the receipts, give them a call and politely ask for a supervisor. Be calm and have everything you need to discuss with them.

    If you bought the machines at an Apple store, why not go in and politely ask for a manager.

    Unfortunately, I've noticed Apple getting a little tight fisted when it comes the educational discounts and promos. Any Apple gift card I get now goes toward an iDevice rather than a full blown computer.

    Wish you all the best, keep trying!

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