Anyone ever do this? bought the wrong iPad

[BaddAdvice]

Back in late March 2015, I ordered a Mini 2 from a reputable brick and mortar store's website for local pick-up. After receiving the notification that my Mini 2 was ready for pick-up, I drove to the store, grabbed a smart cover as well, took my bagged items, and proceeded home. Upon opening the iPad box, I noticed I had received the wrong color (Space Gray instead of Silver), but as the store was 45 minutes away, I decided to to just keep it. I did let the store know, via their online form, that the item I received was the wrong color, but I was fine with the color I picked up. I know, I should've checked before I left the store but, I didn't. FWIW, I never heard back from the store on this issue.

OK, so fast forward to last night! I just grabbed a Pro 9.7 and was trying to offset the cost by selling some old iPads that weren't getting any love. I was able to get rid of an Air 2, so I set my sights on the Mini 2. However, upon closer inspection of the model number, it appears that, not only did I get the wrong color back 2015, I got the wrong device, altogether! I have an original Mini, not a Mini 2!!!!

I know I'm pretty much SOL, but I did contact the store to see if there's anything that could be done. Since I never heard back from them on the wrong color inquiry when I originally received the Mini 2, er Mini 1, we'll have to see. This is pretty much mostly my fault for not checking, I understand, but the store should hold some responsibility, I would think.

So, anyone ever do something as dense as this before?

 

[vince_ross]

I would have to say, after being over a year from the original purchase date....It's done and over with. I wouldn't blame you or the store, it's more of a shared blame (they didn't check what you ordered and you didn't check what they gave you). By all means try and at least contact them, but I'm not sure they would do anything being that long ago. Who knows, you might get lucky...

I wouldn't call it dense, you were probably excited to get your iPad so you didn't check it very closely.

Good luck either way

 

[joeblow7777]

The Mini 1 didn't even come in Space Grey. And I would have thought that the difference between the Mini 2's retina display and the much lower resolution Mini 1 display would be pretty noticeable. Are you sure it's a Mini 1?

 

[BaddAdvice]

Well, according to Apple's "Identify your iPad model" page (https://support.apple.com/en-us/HT201471), model A1432 is an original Mini. The back of my Mini indicates that model as does the box it came in. And, the label on the box denotes "MF432LL/A iPad mini Wi-Fi, 16GB Space Gray. Model A1432". So, unless Apple's page is wrong, it's an original Mini, not a Mini 2. My fault for not double checking, I suppose.

Retailer got back to me and stated that I'm out of my 14-day return window (really?!), so I'd have to take it up with Apple. They don't seem to understand where I'm coming from, so I'm sure I'm out of luck. But, again, my fault for not checking. I thought it seemed slow!

 

[joeblow7777]

I was mistaken. It seems that once the Mini 2 launched with the space grey colour, they also introduced it to the Mini 1 line. My bad.

 

[barkomatic]

It might be worth it to escalate this to a higher level at whatever store you bought it from. Yes, you probably should have checked but Apple products are so similar looking from generation to generation these days that I can understand the oversight. It's more the store's responsibility for sending the wrong product.

A return is unlikely, but maybe they can credit you whatever the price difference of the mini 1 and 2 was at the time. Then again, if it's not a big deal to you then you have to judge what hassle you'll go through.

 

[Channan]

How did you not notice the display, though?

 

[BaddAdvice]

Good point - I actually contacted my "Gold Premier" account rep last night and they called me back this morning. Not much they could do, but they apologized and gave me a small store credit - not sure if it covers the price difference of between the mini and mini 2, but it's something.

So, not a total loss.
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How did you not notice the display, though?

I had nothing to compare it to.

 

[Channan]

It's pretty obvious for me after using a high resolution display. The original mini's individual pixels are extremely noticeable in comparison to that.

 

[BaddAdvice]

It's pretty obvious for me after using a high resolution display. The original mini's individual pixels are extremely noticeable in comparison to that.

Well, yeah, now. But, at the time, I didn't have another Retina display device handy to me when I pulled the mini out of the box. But, now, the difference is super noticeable!

 

[bufffilm]

Any culpability the store might have had ended more than a year ago. No recourse now.

 

[joeblow7777]

How did you not notice the display, though?

Like he says, if you've never had a Retina Display iPad to compare it to, how would you know it's not Retina?

The difference is night and day once you've had something to compare it to, but you need a point of reference. I can see where he's coming from.

 

[Channan]

Like he says, if you've never had a Retina Display iPad to compare it to, how would you know it's not Retina?

The difference is night and day once you've had something to compare it to, but you need a point of reference. I can see where he's coming from.

I wasn't just talking about "Retina" or iPad displays. Once you've seen any high pixel density display, it's very apparent on any lower resolution screen. I would just think that by 2015 he would have seen one, whether it be an iPhone, Android phone, or computer monitor.

 

[joeblow7777]

I wasn't just talking about "Retina" or iPad displays. Once you've seen any high pixel density display, it's very apparent on any lower resolution screen. I would just think that by 2015 he would have seen one, whether it be an iPhone, Android phone, or computer monitor.

Yeah, but maybe he thought that Retina displays just weren't as good. After all, a "Retina" display on a 4.7" iPhone is barely over 720p.

 

[smoking monkey]

Did you pay for the 2 or the 1? If the latter then stuff ups happen. If the 2 then...........

"A small store credit"?!?!?!?!
I would banish this pathetic shop.
It's not like you went into the store and picked up the incorrect model thinking it was a 2 and the worker said yes it is.

YOU PAID FOR A TWO!

I'm sure there is some small print that screws you over in regards to this, but I'd be far more vocal about it. They've basically stolen money from you.

IF you are on social media, I'd complain and tell them they've lost you as a loyal customer. It's no good talking to somebody over the phone. nobody else can see that and that's what they want.
If no social media, go into the store and fart proudly and loudly in front of other customers. Then those customers will associate that store with your curry infested dead rat smelling farts.