iPad mini Anyone ever had this message?

[ssledoux]

So I am trying to set up an iPad mini 5 for my granddaughter. I ordered directly from Apple’s refurb store. It’s a Wi-Fi only and I’m getting this message when I’m trying to set it up.

“There is a problem with your iPad.“
This iPad cannot be activated for service. Please contact your carrier or AppleCare.

Already spoke with apple and a not so helpful nor friendly tech person, and they walked me through something like a restore an update but the iPad has already come back on and it is still giving me this message.

Any ideas, or do I just need to have them send a new iPad?

 

[VineRider]

That is strange. I think I'd have them send another one.

 

[ssledoux]

That is strange. I think I'd have them send another one.

Yeah I’m returning it. Two hours and three different tech/AppleCare agents and no one had a clue.

And actually my granddaughter decided she wants to keep a bigger one, so she’s getting her sister’s 6th gen hand me down, and I’m getting my money back. ;-p

 

[AutomaticApple]

And actually my granddaughter decided she wants to keep a bigger one, so she’s getting her sister’s 6th gen hand me down, and I’m getting my money back. ;-p

What a train wreck... 😅

 

[ericwn]

Oh man what a journey. Best to return it for sure. Also make sure you provide feedback on the competence of those agents.

 

[ssledoux]

What a train wreck... 😅

Right? Four year-olds! ;-p I guess I shouldn’t complain about that $370 going back in my pocket though!

Anyway, brought it into the Apple store to return yesterday. The guys there were looking at it also - NO CLUE. They said they’ve never seen anything like it. It would also switch itself into dark mode while it was trying to activate, before it would pop up and give the message. It was a weird thing for sure.