I bought an item on eBay and it wasn't as described. If I file a claim through ebay's buyer protection and they refund me the money after all the steps are completed, does the money come directly from eBay themselves or do they somehow force the seller to give refund? I don't want to cause problems for the seller but I'm stuck with something I can't use now. If I go through with this will the seller get penalized at all, even if it was an honest mistake?
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Anyone ever had to use eBay Buyer Protection?
- Thread starter SteelBlueTJ
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Contact the seller first and make an attempt to get it resolved. If the seller refuses to help you out then get in touch with ebay. They'll ask you for proof, they'll make a decision, and refund your money if they think you're in the right.
If ebay determines you're in the right, they refund the money you previously paid to the seller.
If they're not able to refund that money, ebay refunds the money then goes after the seller via legal or collection means.
If they're not able to refund that money, ebay refunds the money then goes after the seller via legal or collection means.
I did in 2010, It was handled in a very short period of time. I got the full amount back, no problems.
