Anyone Ever Lie While Under AppleCare? / Success Rate?

Discussion in 'Community Discussion' started by John Doe 57, Oct 18, 2010.

  1. John Doe 57 macrumors 65816

    John Doe 57

    Joined:
    Jan 26, 2008
    Location:
    Los Angeles, CA
    #1
    So my MacBook Pro is fine, well sort of. A few weeks ago I lost all Trackpad and Keyboard functions. They were completely unresponsive. Then one day, POOF, everything was working fine and the problem has not returned since. Also, I noticed that my MagSafe Power Adapter has made some 'crackling' noises a couple of times. It works fine as of now.

    So lets say that I were to walk into my local Apple Repair Shop and tell the worker there that the MagSafe Power Adapter and the TrackPad / Keyboard are not working, even though they were. If the worker tests the computer out and sees that nothing is wrong, will they still replace the parts?

    My AppleCare Warranty expires in December and I am planning a trip to the shop (2 hour drive total) in November.
     
  2. miles01110 macrumors Core

    miles01110

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    The Ivory Tower (I'm not coming down)
    #2
    No.... why would they?
     
  3. John Doe 57 thread starter macrumors 65816

    John Doe 57

    Joined:
    Jan 26, 2008
    Location:
    Los Angeles, CA
    #3
    No as in, they wouldn't test it or replace it?
     
  4. spinnerlys Guest

    spinnerlys

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    forlod bygningen
    #4
    Wouldn't that be fraud?

    And they won't replace something just because you say it does not work, even though they tested it and found out otherwise.
     
  5. John Doe 57 thread starter macrumors 65816

    John Doe 57

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    Jan 26, 2008
    Location:
    Los Angeles, CA
    #5
    Understood. Thanks.
     
  6. Apple OC macrumors 68040

    Apple OC

    Joined:
    Oct 14, 2010
    Location:
    Hogtown
    #6
    probably not ... they will log the check-up they did for you saying everything checked OK

    however if it happens again ... and you take it in showing the symptoms u describe ... then the first log will sway things your way.
     
  7. Macky-Mac macrumors 68030

    Macky-Mac

    Joined:
    May 18, 2004
    #7
    they would test it but if it's working they wouldn't replace it
     
  8. Schtumple macrumors 601

    Schtumple

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    benkadams.com
    #8
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-gb) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    I've been accused of lying by apple staff but haven't ever, there's no point 9/10 they'll catch you out, unless you get some anal freak (which is who normally serves me) who always thinks he's right regardless, then you're screwed.
     
  9. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #9
    Maybe I missed something but why would this be fraud because the OP did state that it stopped working.

    If I had a wonky component that stopped working for a period of time, then started working, I'd still have them check it out. I wouldn't lie about it, I'd say that this problem is intermittent, but its still there, so thats why I'm not seeing that this is fraud.
     
  10. xlii macrumors 68000

    xlii

    Joined:
    Sep 19, 2006
    Location:
    Millis, Massachusetts
    #10
    Why don't you just call applecare and tell them the truth. Chances are they may have heard of this one before and tell you to send your machine in and they will replace x, y, and z on it. The other chance is they will log it and tell you if it happens again to give them another call.
     
  11. spinnerlys Guest

    spinnerlys

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    forlod bygningen
    #11
    The lying part, at least that is how I think.

    I would do it like you, as in my experience, you can get further with honesty.
    Or I'm a bad liar. ;)
     
  12. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #12
    I wouldn't lie, just state that its a problem that seems to come/go or rather in OP's case, go/come. While I don't think its fraud in the truest sense, but I don't think its right for him to lie about it
     
  13. TheSVD macrumors 6502a

    TheSVD

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    Sep 3, 2008
    Location:
    The Jolly Ol' Midlands, England
    #13
    Not always people..

    I had an intermittent graphics problem with my MBP which was about 3 weeks old which I couldn't show in the shop and noone on here knew what it was by description, yet they replaced the mobo and screen for me :)
     
  14. r1ch4rd macrumors 6502a

    r1ch4rd

    Joined:
    Aug 5, 2005
    Location:
    Manchester UK
    #14
    I had a problem with my Mac booting up and not recognising the hard disc. When I took it into the shop it booted first time. The guy was pretty patient and we tried a few things to check everything was okay. It continued to work brilliantly, but we stuck with it because I knew something was wrong. Just as I was about to leave happy that my computer was okay it failed agin. They fitted a new hard disc, no further questions asked.
     
  15. Macky-Mac macrumors 68030

    Macky-Mac

    Joined:
    May 18, 2004
    #15
    I think your experience reflects the situation quite well.....the repair guy is expected (indeed, required by Apple, as I understand it) to be able to verify the problem before they'll fix something
     
  16. MST macrumors 6502

    MST

    Joined:
    Dec 3, 2007
    Location:
    Surrey, UK
    #16
    When I bought my first MacBook I got it home and tried to turn it on only to find that it wouldn't start up, I took it back to the Apple Store the next day and handed it over to the [very attractive] Genius who plugged it in and turned it on straight away without any hint of a problem, to say I was mortified would be an understatement :eek:

    However, she still offered to replace it with a new unit, I'm not sure how much this has got to do with the fact that I had only bought it 24 hours prior but if your MacBook is suffering with an intermittent fault then I think you have every right to take it in.

    I would just be honest as others have suggested, being "economic" with the truth in this instance isn't going to get you anywhere, particularly as the fault(s) you describe are so easy to check.

    Let us know how you get on.
     
  17. John Doe 57 thread starter macrumors 65816

    John Doe 57

    Joined:
    Jan 26, 2008
    Location:
    Los Angeles, CA
    #17
    Thank you everybody for the help! I definitely will tell the truth about how it is a come-and-go problem.
     

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