Anyone get hissing iPhone replaced? Experience?

Duncanator

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Original poster
Jun 30, 2016
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I am curious if exchanging is worth it at this point. Closest Apple Store is 2 hours from me so I do not want to make the trip unless it is worth it. Anyone exchanging their phones getting a better one or are you getting a similar result? If this has to be merged to another thread that is fine. I'm specifically interested in hearing from those who have done exchanges.
 

Duncanator

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Original poster
Jun 30, 2016
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Yeah I had mine replaced, the replacement hisses too. The first phone did have an overheating issue which was the main reason for replacing it.
That is what I am afraid of. I don't want to make the trip just to have one that does it again. Just would be a waste of gas and time.
 
I just had them do a card hold for the price of the iPhone and send a new one in the mail took a full day for the phone to get here and the best part was getting it replaced faster that some people's pre-orders were fulfilled. It's pretty sad actually, some people are still waiting on their pre-orders and I walked out of a best buy mobile store with 2 iPhone 7 Pluses in the 3rd week after release.
 

Duncanator

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Original poster
Jun 30, 2016
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I just had them do a card hold for the price of the iPhone and send a new one in the mail took a full day for the phone to get here and the best part was getting it replaced faster that some people's pre-orders were fulfilled. It's pretty sad actually, some people are still waiting on their pre-orders and I walked out of a best buy mobile store with 2 iPhone 7 Pluses in the 3rd week after release.
I'm still worried it would have the issue and even more difficult to get fixed. Did your replacement has the issue still? How long did it take for the hold to drop?
 

Duncanator

macrumors 6502
Original poster
Jun 30, 2016
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Give it a day. Some people say it goes away in a few days after setting up, others not so much.

There are several threads about that issue too.
Yeah I have had it for a few days now. It is not near as bad as others. I only hear it if I put my ear up to the back of the phone and ever so slightly in videos. That is the main reason I am not in a huge rush to get it replaced yet. I have heard of some that are VERY audible.
 

Duncanator

macrumors 6502
Original poster
Jun 30, 2016
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Give it a day. Some people say it goes away in a few days after setting up, others not so much.

There are several threads about that issue too.
Yeah as a graduate student the cost of the phone is more than my monthly stipend lol I would be SCREWED. Not really a risk I want to take I guess.
 
Yeah as a graduate student the cost of the phone is more than my monthly stipend lol I would be SCREWED. Not really a risk I want to take I guess.
I've gone that route twice only because my job requires 100% availability from me. The other option is to send your phone back, wait a day for the new one to come back, it does not require a card hold.
 
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Duncanator

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I've gone that route twice only because my job requires 100% availability from me. The other option is to send your phone back, wait a day for the new one to come back, it does not require a card hold.
That's probably what I will end up doing ultimately. Going to suck being without a phone.
 

Duncanator

macrumors 6502
Original poster
Jun 30, 2016
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if the store is 2 hours (4 total) might be worth the drive if you need your phone. Maybe call apple and see if they have one for you there. At least get a case going.

How long have you had the phone
I have had the phone for probably 4 days. They do have one there and said they would hold one for me if I decide to make the trip. But they also said they absolutely have to do a diagnostic test and if it comes back and says they have to send it to a depot then they could not do the exchange. It would have to be sent for repair. They said I have a better chance of that happening than actually being able to exchange.
 

Relentless Power

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Jul 12, 2016
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I have had the phone for probably 4 days. They do have one there and said they would hold one for me if I decide to make the trip. But they also said they absolutely have to do a diagnostic test and if it comes back and says they have to send it to a depot then they could not do the exchange. It would have to be sent for repair. They said I have a better chance of that happening than actually being able to exchange.
Honestly, it appears the hissing seems to be prevalent with Plus model. Many others have had replacements, still with a hissing sound or slightly fainter sound. It may be one of the unfortunate sides to the Plus model, which is annoying understandably.
 
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Duncanator

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Jun 30, 2016
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Honestly, it appears the hissing seems to be prevalent with Plus model. Many others have had replacements, still with a hissing sound or slightly fainter sound. It may be one of the unfortunate sides to the Plus model, which is annoying understandably.
That's what I am starting to think. The Customer Relations rep had spoke to a few Apple Technicians and they said the more powerful the devices get there is a chance of something like this happening when doing something that is processor heavy just like with a computer. How much truth there is to that, I have no idea. I'm not a tech genius.
 
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Thor_1

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Sep 18, 2016
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That's what I am starting to think. The Customer Relations rep had spoke to a few Apple Technicians and they said the more powerful the devices get there is a chance of something like this happening when doing something that is processor heavy just like with a computer. How much truth there is to that, I have no idea. I'm not a tech genius.
Which is strange since the 7/7+ share the same processor and this seems to be happening more in the plus.
 
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Duncanator

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Which is strange since the 7/7+ share the same processor and this seems to be happening more in the plus.
I agree it is weird. I wonder if it is just the 7+ requires more processing due to the bigger screen? Heck I have no idea. Hopefully Apple figures out what is going on.
 

Low country

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Feb 6, 2016
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There are several strange anomalies with the 7+ that do not exist in the smaller 7. I stand firm on my ground and past posts where I said that I believe the 7+ chassis is NOT series 7000 aluminum and/or the 7+ chassis is much thinner than the smaller 7. The 7+ I briefly had creaked terribly and was very flexible. I've looked very closely at the smaller 7 and it is very stiff with zero flex or creaking noises. This may explain why people can hear the hissing on the 7+ only. Maybe the hissing is emanating more easily through the flimsier chassis or body???
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I agree it is weird. I wonder if it is just the 7+ requires more processing due to the bigger screen? Heck I have no idea. Hopefully Apple figures out what is going on.
I hope too but I'm not holding my breath. Corporate America has a long standing tradition of not coming forward like men (or women) and eating crow for screwing up. I'd be SO IMPRESSED if Apple or other corporate entities just came out and said "we F'd up"....Just look at Touch Disease!! Apple STILL won't address or admit to it. Very cowardly.
 

Gzalito

macrumors regular
Apr 16, 2015
101
15
what about if you have a hissing unit and decide to ask for an exchange under warranty on the month 9-10 ? Should they give you a new unit?
 

maxsix

Suspended
Jun 28, 2015
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Western Hemisphere
I am curious if exchanging is worth it at this point. Closest Apple Store is 2 hours from me so I do not want to make the trip unless it is worth it. Anyone exchanging their phones getting a better one or are you getting a similar result? If this has to be merged to another thread that is fine. I'm specifically interested in hearing from those who have done exchanges.
It's a normal characteristic. Each of the three I bought do it, but it's not causing a problem so far. Besides the phone comes with a warranty that covers various failures.
 

Duncanator

macrumors 6502
Original poster
Jun 30, 2016
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I just got off the phone with an Apple Technician. He said ALL of the iPhones have what they call a "load" bearing issue. He said the degree of the sound can be absent to our ears or noticeable to our ears. He said as of right now the engineering department has told him it is not a hardware issue but it is a software issue. They are currently working on a fix for iOS 10.1 and they have it in beta right now.
 
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DaIfoneboss

macrumors regular
Oct 6, 2011
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Honestly, it appears the hissing seems to be prevalent with Plus model. Many others have had replacements, still with a hissing sound or slightly fainter sound. It may be one of the unfortunate sides to the Plus model, which is annoying understandably.
Week 40 128GB 7 Plus model here, absolutely no hissing or any sounds coming from the device at all with my ear hunting all over the phone in a very quiet room, recording a 4K video while trying to listen for sound. I do not hear nothing at all coming from the phone while under load.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,379
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Week 40 128GB 7 Plus model here, absolutely no hissing or any sounds coming from the device at all with my ear hunting all over the phone in a very quiet room, recording a 4K video while trying to listen for sound. I do not hear nothing at all coming from the phone while under load.
Good to hear. My device is also very quiet and no reports of hissing.