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Anyone got an iLife 08 drop in with a refurb lately
- Thread starter GlynJones
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yep, it's in there
Got my MBP refurb on the 20th and they put the shrinkwrapped iLife 08 package in it. You'll just have to install it yourself...
Got my MBP refurb on the 20th and they put the shrinkwrapped iLife 08 package in it. You'll just have to install it yourself...
nope. ordered refurb MacBook on the 15th, no iLife '08.
I placed my order on the phone specifically so I could ask the sales rep if I could get the up-to-date $10 iLife deal. He said yes, so I'm just going to call and request, demand it if I have to.
I placed my order on the phone specifically so I could ask the sales rep if I could get the up-to-date $10 iLife deal. He said yes, so I'm just going to call and request, demand it if I have to.
My refurb 20" iMac came this afternoon with a drop in copy of iLife '08 and also the iWork '08 trial CD. 
Phone Apple For Your iLife '08 Copy For FREE
So you see you have a story to tell the customer support if they try to deny you. But for everyone above who didn't get it, here's all you have to say:My refurb 20" iMac came this afternoon with a drop in copy of iLife '08 and also the iWork '08 trial CD.
Trust me. They will apologize and send you one for no charge. Refurb or new it doesn't matter. You are supposed to get a copy of iLife '08 no matter which flavor of "new" Mac you buy.
Do you think that would work if you bought a new macbook from a retail store (not Apple Store) that they may have had in stock before the new version came out?
(Guess what I'm buying tonight!?)
TIA
- D
If it's not coming from Apple, you might have a harder time to get a copy. But its worth a shot.
Yeah ask Apple for sure. I doubt they will bump you up from a vendors' old stock.
I also just purchased a refurb Macbook (havent received it yet though). In the description it siad that it would came w/ iLife '08 so I am hoping that it does.
If you bought a Mac after Aug. 7th, you can go to http://www.apple.com/ilife/uptodate/
to get your copy for $9.95.
If you bought a Mac after Aug. 7th, you can go to http://www.apple.com/ilife/uptodate/
to get your copy for $9.95.
I'd say to print out that page from the web site. And if you don't get 08, call them and request it. If they say it'll be 9.95, offer to fax that sheet over. YOU should not have to pay since the web says so... Enjoy the new MB!
I picked up my MB 1 week after apple released iLife 08 and the guy said they opened up all the boxes and dropped on in, so I would think if its coming from Apple there would be one in there.
Yes.
Just phone Apple and tell them you bought it tonight and it didn't have iLife '08 inside and would they please send you your copy. They will.
Let's put a YMMV tag on this....
I must've talked to the wrong rep (or did I call the wrong CS #? I called tech support). He pulls up my acct, asks for serial, all that jazz. I tell him I have an easy one for him. No lies, no story -- I simply asked him if I could get iLife as I thought it should've been included since it was updated.
HIM: "Hmm, ok let me check the specs on your machine to see if it should've been included" [I knew right away this was not looking good, as this guy was obviously a "I-play-everything-by-the-book" guy. My machine, MBP 2.16 refurb ordered 8-15-07 did have iLife 06 listed as a spec, I knew that already.]
HIM: "OK I checked it out and it looks like your machine was to come with iLife '06"
ME: "Riiiiiiiight, can you not send me a copy for $10, you know, the ilifeuptodate?"
HIM: "Oh, hmm, I don't know about that iLifeUTD. Let me check into that."
HIM (a few minutes later): "OK, well I checked into that and I'm not finding any information on the website about a $10 ilifeUTD. My best recommendation is to go to an Apple store and ask them...etc etc."
Sure, I could've referred him to the iLifeUTD page, which he would've investigated to find that "officially" my refurb machine is not an eligible machine. Whether he really was ignorant of the iLifeuptodate or just playing dumb, I don't know.
So, for anyone looking to call -- hope you don't get the same guy!
Next question, do they track these cases? Ie. if I call again and get a different rep, will she pull up my acct and see that I've already called?
Also, I had already submitted the iLifeUTD form via fax but was denied there, obviously because my refurb isn't "eligible." Then I found this thread and thought I'd give it a shot over the phone. Again, YMMV.
Andy
I must've talked to the wrong rep (or did I call the wrong CS #? I called tech support). He pulls up my acct, asks for serial, all that jazz. I tell him I have an easy one for him. No lies, no story -- I simply asked him if I could get iLife as I thought it should've been included since it was updated.
HIM: "Hmm, ok let me check the specs on your machine to see if it should've been included" [I knew right away this was not looking good, as this guy was obviously a "I-play-everything-by-the-book" guy. My machine, MBP 2.16 refurb ordered 8-15-07 did have iLife 06 listed as a spec, I knew that already.]
HIM: "OK I checked it out and it looks like your machine was to come with iLife '06"
ME: "Riiiiiiiight, can you not send me a copy for $10, you know, the ilifeuptodate?"
HIM: "Oh, hmm, I don't know about that iLifeUTD. Let me check into that."
HIM (a few minutes later): "OK, well I checked into that and I'm not finding any information on the website about a $10 ilifeUTD. My best recommendation is to go to an Apple store and ask them...etc etc."
Sure, I could've referred him to the iLifeUTD page, which he would've investigated to find that "officially" my refurb machine is not an eligible machine. Whether he really was ignorant of the iLifeuptodate or just playing dumb, I don't know.
So, for anyone looking to call -- hope you don't get the same guy!
Next question, do they track these cases? Ie. if I call again and get a different rep, will she pull up my acct and see that I've already called?
Also, I had already submitted the iLifeUTD form via fax but was denied there, obviously because my refurb isn't "eligible." Then I found this thread and thought I'd give it a shot over the phone. Again, YMMV.
Andy