I'm totally serious. Because the buyer said the problem was that the item hadn't arrived, the only thing they'd accept is a tracking number. I guess it massively cuts down on their paperwork/need for a legal team; fulfil the criteria or go away.
I even recorded all my phone conversations with PayPal if you're that interested!!
Take a look at www.paypalsucks.com and you'll see many more similar stories.
Oh, I can believe the paypal story, I can't believe the guy emailed you to ask about TV!