I'm awaiting delivery of an iterm from the states. First of all it seems like USPS sent it via carrier pidgeon to the UK since it took eight days to travel between continents. Anyway, its at Parcelforce's national hub now and the tracking says the following: So it appears that I've been charged by customs, which I expected. It should only be VAT and no import duty and I'm aware that Parcelforce charge something like £8 for doing the supposed paperwork. Now how do they go about this? Do they send me a letter saying they have my item and I have to pay to release it? Do they try to deliver it and ask me to pay on the door? How do they take payment, cheque, cash, cards etc? They never answer their phones leaving you with an automated service and have a 48 hour response time on their emails so I figured I'd ask here.