I guess I should have anticipated this but oh well. On ebay I noticed a person selling an item that I wanted. Looking through his feedback I noticed he had a some negative feedback regarding long shipping time and high costs. Despite this, he had hundreds of positive entries and so I e-mailed him asking if I could be assured of decent delivery, which he confirmed. Now, that was just over a week ago. He sent me an e-mail saying that it was shipped on Monday. It's now Saturday and the only thing I've received from him is an e-mail asking for feedback. I'm sure this sounds terribly impatient but I paid £4.95 first class shipping for what is essentially a small box. Looking through his feedback again there have been a number of people having to raise disputes and getting refunds for lost items (since I ordered). I've e-mailed him suggesting that it might be lost and that I'd appreciate a refund rather than getting another sent out (as I can purchase one tomorrow). What is considered appropriate in such a situation?