Anyone had to wait for Fed Ex label in email from Apple?

[louis0nfire]

I have to ship my MBP back for a replacement, and they said yesterday afternoon that I would get the label emailed to me between then and this morning. Hasn't come yet. I'm wondering if I should call or if it's just taking a bit longer than usual.

 

[joelones]

Experiencing the same thing here. They promised a prepaid UPS label within 24hrs and have yet to receive it. Been close to two days here. Am currently on hold waiting to speak to a rep, again....

 

[jakelenett]

I sent the macbook I bought last week back, they sent the fed ex label to my email after about 20min after I got off the phone with them.

 

[Dwalls90]

May I ask what is being replaced?

 

[louis0nfire]

May I ask what is being replaced?

I'm getting my MacBook Pro replaced because of a scrape on it out of the box.

 

[cu2010]

I have to ship my MBP back for a replacement, and they said yesterday afternoon that I would get the label emailed to me between then and this morning. Hasn't come yet. I'm wondering if I should call or if it's just taking a bit longer than usual.

Assuming it's an on-line purchase, I suggest you log in to your Apple account.

 

[GeekGirl*]

They send it as a email and you have to print it to return a item.

 

[Ashhong]

i see a lot of people having to ship their macbook to Apple instead of just taking it to the store. is this because you have no store near you? or do you have to send it back when you buy online?

 

[cu2010]

i see a lot of people having to ship their macbook to Apple instead of just taking it to the store. is this because you have no store near you? or do you have to send it back when you buy online?

I think it's the latter.

I still haven't decided whether or not to include a pre-installed software (Microsoft Office) when returning my MBP.