I am finally getting this same automated response from the customer service number! Based on your experience hopefully the website will update soon, too. Looks like my order has been found! Thanks to everyone for your suggestions and advice. It's certainly disconcerting when your order seems to disappear and drop off ATT's radar and I appreciate everyone's advice!
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Anyone have an AT&T order that hasn't been charged/eligibility didn't update?
- Thread starter dansante
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I am finally getting this same automated response from the customer service number! Based on your experience hopefully the website will update soon, too. Looks like my order has been found! Thanks to everyone for your suggestions and advice. It's certainly disconcerting when your order seems to disappear and drop off ATT's radar and I appreciate everyone's advice!
I think you did not order through Premier website, we dont see that back ordered, etc.
That's great news! I think the reason customer service "couldn't" find your order earlier is because the system was going through some kind of maintenance (probably due to high volume of people checking also). Check your online status in an hour or so and hopefully you'll get the first two boxes checked and waiting for that shipped box to be checked as well.
Yes I did. I was just using the "regular" AT&T order-status page to check.
OK, so we're in the same boat. I like that.
Mine has Attention! on the Premier status.... sigh. I knew it was a mistake going with AT&T. Told myself over and over I would only go with Apple this time. But when the Apple store servers were down at 3AM, and AT&T was working, I made a bad sleep deprived decision.
Sorry, I guess I was wrong. Up until today I could only see the status on the premier site. Just checked the regular site and now my order comes up with Back Ordered, Pending Shipment.
For some odd reason the Order date is Oct 9. I ordered the eve of Oct 7
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I ordered early Friday (10/7) morning through the AT&T website, and got my order through (2 white iPhone 4s 64GB). Within minutes, I got an email/text/automated phone call from my credit card company, telling me that a large amount had just been attempted on my card. I log into my credit card account online and confirm the recent charges.
But no email. I tried checking the AT&T website to confirm my order, but it can't find it. It does say, however, that any phone pre-orders will be shipped on Thursday (10/13).
But before I decide to try and work from home Friday, I decide to put in a call to AT&T (today, 10/12). Turns out my order is in "pending" status, and the agent told me that I need to contact my credit card company. I told them I did within hours of placing the order on 10/7.
Surprisingly, AT&T didn't send me an email telling me my order was in pending status, nor did any message show up when I logged into my AT&T online account. And whenever I called the automated line, it asked me if I wanted to upgrade to the new iPhone. Basically, if I did nothing but wait for Friday, I would have wasted a day waiting for a package that was never even processed.
"Why didn't AT&T tell me my order was in pending status?"
Silence.
"Oh," she apathetically replies, "so you want me to try to put the order through again?"
"Yes, please."
"Okay, it went through."
"So will I get my phones on Friday?"
"Your order just changed status to Processing, so it would be as if you placed your order today."
"...So will I get my phones on Friday?"
"No."
"Thank you for calling AT&T. We value your business." *click*
But no email. I tried checking the AT&T website to confirm my order, but it can't find it. It does say, however, that any phone pre-orders will be shipped on Thursday (10/13).
But before I decide to try and work from home Friday, I decide to put in a call to AT&T (today, 10/12). Turns out my order is in "pending" status, and the agent told me that I need to contact my credit card company. I told them I did within hours of placing the order on 10/7.
Surprisingly, AT&T didn't send me an email telling me my order was in pending status, nor did any message show up when I logged into my AT&T online account. And whenever I called the automated line, it asked me if I wanted to upgrade to the new iPhone. Basically, if I did nothing but wait for Friday, I would have wasted a day waiting for a package that was never even processed.
"Why didn't AT&T tell me my order was in pending status?"
Silence.
"Oh," she apathetically replies, "so you want me to try to put the order through again?"
"Yes, please."
"Okay, it went through."
"So will I get my phones on Friday?"
"Your order just changed status to Processing, so it would be as if you placed your order today."
"...So will I get my phones on Friday?"
"No."
"Thank you for calling AT&T. We value your business." *click*