I tried to order at midnight the first night on the IUP and got error messages that Citizen's bank would have to contact me. I received one message from the bank on my voicemail a day or two later with no number to call, stating they would try again the next day. They did not. I gave up on buying it through the IUP at that point and walked into my ATT store and bought it on the Next program, with the trade-in plan. I didn't want to have two phone orders so I tried sending emails to Apple but it seems they only found the order of my phone that I made in the store. And they were telling me how to cancel that. I explained again, but they still seem to think I have to contact ATT to resolve this. Anyone else here have this problem? I have never gotten any email regarding the IUP order (attempted order).