Anyone have Citizen's bank call and not call back?

Discussion in 'iPhone' started by bushbaby, Sep 15, 2016.

  1. bushbaby macrumors 6502

    bushbaby

    Joined:
    Aug 12, 2007
    Location:
    SoCal
    #1
    I tried to order at midnight the first night on the IUP and got error messages that Citizen's bank would have to contact me. I received one message from the bank on my voicemail a day or two later with no number to call, stating they would try again the next day. They did not. I gave up on buying it through the IUP at that point and walked into my ATT store and bought it on the Next program, with the trade-in plan.

    I didn't want to have two phone orders so I tried sending emails to Apple but it seems they only found the order of my phone that I made in the store. And they were telling me how to cancel that. I explained again, but they still seem to think I have to contact ATT to resolve this.

    Anyone else here have this problem? I have never gotten any email regarding the IUP order (attempted order).
     
  2. bushbaby thread starter macrumors 6502

    bushbaby

    Joined:
    Aug 12, 2007
    Location:
    SoCal
    #3
    Never got the promised call, but got an email saying that because of a fraud alert on my account, they didn't okay it.
     
  3. CptGabok macrumors member

    Joined:
    Apr 20, 2015
    Location:
    Los Angeles
    #4
    I was declined because they were "Unable to verify credit references as provided." When trying to find out specifically what that meant and what I could do about it, they were exceedingly unhelpful.

    It took a week of me calling Citizens One and pestering them to get any information. The first time I explained the situation and what the notice meant. Each time it was "It'll take 48 hours for our research team to get back to you," "It'll take 72 hours," "It takes 5 business days," "You have to wait for them to call you back--oh wait there's new information for you." To be clear, they never once called me when I was told they would, and ultimately the research team came back with was "We were unable to verify your credit references as provided."

    So I had to hassle them for a week for them to tell me what I already know. They said I must have made a typo (I didn't), and to call Equifax and verify my information (now two companies removed from Apple). Once I verify the information, try applying in 30 days. Because apparently you can only apply once every 30 days. Even if you made a typo.

    Every time I talked to Citizens One they were rude, impatient, and unhelpful. Very un-Apple.

    And so while I stayed up preorder night to be one of the first to try to get a phone, instead I've had to wait 7 days to be told to wait 30 days and still haven't been told how to fix the actual problem. At this rate I'll be excited if I get a phone before 2017.
     
  4. bushbaby thread starter macrumors 6502

    bushbaby

    Joined:
    Aug 12, 2007
    Location:
    SoCal
    #5
    Thanks. I finally got an email saying that it was denied because of a fraud alert on my card. Not sure if that's related to the fact that someone stole my card number and we changed it a few months ago, but I had tried to stop this process, so it is annoying that now I have - for the first time in my life - a decline. It's fine because I clearly want nothing to do with a bank that I cannot contact.
    I've been away on business, so now I have to see if I really still have my ATT phone reserved. I've not had any emails about it, just the one time inside the store.
     

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