I'll start with a bit of background information with my situation: I purchased a copy of Adobe CS4 Design standard (Education Edition) from the adobe online. Later that same day it was brought to my attention that I could get the same bundle through my university for much less. Obviously I went and grabbed a copy from my university's bookstore and attempted to cancel my Adobe order, only to find that Adobe doesn't let you cancel your orders once they've been submitted. (This was kind of my first red flag as most places let you cancel until it's shipped...) My only option was to wait until Adobe's package arrived and then attempt to return it. So once the package arrived, I went onto Adobe's website and initiated a return. This is where the problems begin. I get an email from Adobe shortly after initiating the email that goes as follows: Since my educational verson only cost $340US, I opted to follow the first set of instructions and created a webcase and gave them all the information they needed (ordernumber, reason for return, serial number, etc). The website told me I'd recieve a response in 1-2 business days. It has now officially been TEN business days. I've updated the web case in the hopes that someone will notice it. I've also created a second web case too. Has anyone attempted to returrn something to the Adobe Online store? Have similar experiences or did I do something wrong? I've only got 30 days according to them to do this, and they've eaten up 12, all the while I've got a charge for $380 CDN sitting on my credit card that I'd like to have back. Advice?