Anyone have to change billing information after order?

Discussion in 'Apple Watch' started by melman101, Apr 16, 2015.

  1. melman101 macrumors 68030

    Sep 3, 2009
    So I got two watches on order, with my credit card.

    However, someone has got access to my card, and created an Amazon account with my information and card, and ordered something.

    So I needed to cancel the card, and get issued a new one. However, I have my orders on that account.

    I should be getting my new card tomorrow, at which I will call Apple. Just hope I don't have to go to the back of the line.
  2. k20dub macrumors member

    Sep 16, 2014
    This same exact thing happened to me a few days ago :confused: I just called Apple and had them switch the card that I used to pay for it on. She assured me I would not lose my spot in line and it looks like I didn't according to my order status page. Although I may call ASAP and put it on a different card rather than wait til you get the new one.

    By chance, was your charge from Amazon from Seattle?
  3. blackbear219 macrumors regular

    Sep 5, 2012
    I had to. It was very easy and you won't lose your place in line.
  4. melman101 thread starter macrumors 68030

    Sep 3, 2009
    YES!!!!!! It was Amazon marketplace. Someone created an account on the 14th, and ordered something! Insane.

    I should be getting my card tomorrow, and I have ship dates of May 13th - 27th, so I think I'm gonna wait it out to get it taken care of tomorrow.
  5. DC Wallaby macrumors regular

    Aug 22, 2014
    I accidentally entered the wrong billing address when using Apple Pay, so I had to go back and have them fix it. I'm annoyed that the change hasn't showed up on my end, but they say it's in the system and won't be a problem.

    The 24th can't get here soon enough ...
  6. k20dub macrumors member

    Sep 16, 2014
    Wow, that's a crazy coincidence. Hope that person gets caught. :mad:
  7. melman101 thread starter macrumors 68030

    Sep 3, 2009
    I'm still trying to figure out how it happened, or from where.

    Anyhow, hope I'm good by waiting till tomorrow. I have another credit card, but I'd rather not use it.
  8. melman101 thread starter macrumors 68030

    Sep 3, 2009
    Ok got my new card. They changed the billing information on all four of my orders.

    2 watches, 2 sports bands, all ordered separately. No problems whatsoever. She said I wouldn't see the change on the Apple Store order site, but I actually did.

    Lastly, she thought I had 4 watch orders, and said that there was a limit of 2 per customer, and that some orders would be canceled. I told her I canceled my additional orders a long time ago and only have two watch orders. She said, ok good deal.

    :) No problem whatsoever.
  9. BrettDS macrumors 65816

    Nov 14, 2012

    For what it's worth, exactly the same thing happened to me... Apple pay was set up with the wrong billing address and I didn't catch it until after the order was placed. I called apple and they changed it, but the new address doesn't show up on the order status page.

    I called back and the last guy I spoke with said that he's changed billing addresses in the past and he was aware that the change isn't reflected on the order status page. It was encouraging that when I called in the second time he did already have the correct billing address in his system.

    In my case I actually have two orders. I have one with the wrong billing address with a 3:01 (eastern) time stamp on the confirmation email and then one with a 3:04 time stamp with the correct billing address. At 3AM when I was pre-ordering I wasn't sure if I would be able to fix the billing address, so I just ordered a second identical watch. Both orders show the 4/24-5/8 delivery window, but I'm hesitant to cancel that 3:01 order because I'm afraid that those few minutes might be the difference between a 4/24 and a 5/8 delivery.

    I'm also hesitant to cancel the 3:04 order because even though apple assures me that the billing address has been changed I'd hate for them to have a problem when they go to charge the card that might result in the delay or cancellation of that order.

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