If he were poor, then yes, for most offer a means test, and don't charge below a certain income level.
I don't think he is in that particular segment of the population.![]()
maybe in canada......but no, you don't need to be "poor" to use online tax software. Whether or not his taxes are simple enough to use the "free" product is another question, but it's not an issue of a means test based on income level.