Thanks for the reply. Interestingly it does say on the power supply board something along the lines of 'risk of fire replace fuse with the same type'. However, I don't see anything on the board that I recognise as being a fuse, unfortunately.
I ended up buying another Thunderbay 4 (I enquired to a UK supplier of OWC products, and SoftRAID support, who replied to say their experience was that the Thunderbay 4's are generally reliable - so I'm hoping this failure is just bad luck). I already have a Drobo 5D which I've relegated to Time Machine function. The Drobo 5Dt looks promising, but I decided against in the end as it's very expensive (over £900 here in the UK), is a bit slower than I get with my RAID 1+0 with SoftRAID, and I like the more visible drive monitoring that SoftRAID provides compared to Drobo. If I have another Thunderbay fail then maybe next time I'll move to the 5Dt.
I'll keep my failed unit for spares - and I plan to keep pursuing OWC as I think it's unacceptable that they won't repair or provide parts.
Good on you. Do update if you hear anything from OWC that's helpful. I have 3x Thunderbay 4s, and I'd be very irritated if they'd provide ZERO support if one failed.
First Thunderbay 4 bought November, 2014. Second bought January, 2015, and third bought September, 2016. Aside from some fan differences (I replaced them all anyway, since they were all too noisy for my liking when the drives weren't spinning), they've all behaved flawlessly.