Anyone knows how to read crash report? (Kernel panic)

Gaven · Apr 7, 2015

Hi,

I have experienced a crash resulting in my laptop to unexpectedly restart, report was created when I log back in:

Anyone knows how to read the report and identify the root of the problem possibly?

Code:

Anonymous UUID:       56843B0D-8377-B0BA-B496-F470F13DFF44

Tue Apr  7 18:00:46 2015

*** Panic Report ***
panic(cpu 3 caller 0xffffff800ab6fcc8): "a freed zone element has been modified in zone kalloc.128: expected 0xdeadbeefdeadbeef but found 0xffffff801c47e758, bits changed 0x2152416fc2ea59b7, at offset 88 of 128 in element 0xffffff801be87e00, cookies 0x3f00116d38b407f2 0x53521aac312d325"@/SourceCache/xnu/xnu-2782.10.72/osfmk/kern/zalloc.c:496
Backtrace (CPU 3), Frame : Return Address
0xffffff813a423c70 : 0xffffff800ab2fe41 
0xffffff813a423cf0 : 0xffffff800ab6fcc8 
0xffffff813a423e20 : 0xffffff800ab38581 
0xffffff813a423e50 : 0xffffff7f8b77c22b 
0xffffff813a423ed0 : 0xffffff7f8b77cf9a 
0xffffff813a423f00 : 0xffffff7f8b77ceab 
0xffffff813a423f50 : 0xffffff800b04b386 
0xffffff813a423fb0 : 0xffffff800ac36e86 
      Kernel Extensions in backtrace:
         com.apple.kec.pthread(1.0)[8365956C-8613-3ED4-BC64-0D8570D2089F]@0xffffff7f8b779000->0xffffff7f8b784fff

BSD process name corresponding to current thread: storeaccountd

Mac OS version:
14C109

Kernel version:
Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
Kernel slide:     0x000000000a800000
Kernel text base: 0xffffff800aa00000
__HIB  text base: 0xffffff800a900000
System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)

System uptime in nanoseconds: 42291200484623
last loaded kext at 36532447773959: com.apple.driver.AppleMikeyHIDDriver	124 (addr 0xffffff7f8d1ff000, size 20480)
last unloaded kext at 31196856012556: com.apple.driver.AppleUSBCDC	4.2.2b5 (addr 0xffffff7f8d1ff000, size 16384)
loaded kexts:
com.symantec.kext.SymAPComm	12.7.1f4
com.symantec.kext.fw	5.3.1f4
com.paragon-software.filesystems.ntfs	100
com.symantec.kext.ips	3.10.2f23
com.symantec.kext.pf	5.7.1f4
com.symantec.kext.internetSecurity	5.4f4
com.apple.driver.AppleMikeyHIDDriver	124
com.apple.filesystems.autofs	3.0
com.apple.driver.AudioAUUC	1.70
com.apple.driver.ApplePlatformEnabler	2.1.7d1
com.apple.driver.AGPM	100.15.5
com.apple.driver.X86PlatformShim	1.0.0
com.apple.iokit.IOBluetoothSerialManager	4.3.2f6
com.apple.driver.AppleHDA	269.25
com.apple.driver.AppleUpstreamUserClient	3.6.1
com.apple.driver.AppleOSXWatchdog	1
com.apple.iokit.IOUserEthernet	1.0.1
com.apple.driver.AppleIntelHD5000Graphics	10.0.2
com.apple.driver.AppleSMCLMU	2.0.7d0
com.apple.driver.AppleLPC	1.7.3
com.apple.driver.AppleThunderboltIP	2.0.2
com.apple.driver.AppleIntelFramebufferAzul	10.0.2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport	4.3.2f6
com.apple.Dont_Steal_Mac_OS_X	7.0.0
com.apple.driver.AppleHWAccess	1
com.apple.driver.AppleHV	1
com.apple.driver.AppleCameraInterface	5.29.0
com.apple.driver.AppleBacklight	170.5.0
com.apple.driver.AppleMCCSControl	1.2.11
com.apple.driver.AppleUSBCardReader	3.5.1
com.apple.driver.AppleTopCaseHIDEventDriver	63.3
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
com.apple.BootCache	35
com.apple.driver.AppleUSBHub	705.4.2
com.apple.driver.XsanFilter	404
com.apple.iokit.IOAHCIBlockStorage	2.7.0
com.apple.driver.AppleAHCIPort	3.1.0
com.apple.driver.AirPort.Brcm4360	910.26.12
com.apple.driver.AppleUSBXHCI	710.4.11
com.apple.driver.AppleSmartBatteryManager	161.0.0
com.apple.driver.AppleRTC	2.0
com.apple.driver.AppleACPIButtons	3.1
com.apple.driver.AppleHPET	1.8
com.apple.driver.AppleSMBIOS	2.1
com.apple.driver.AppleACPIEC	3.1
com.apple.driver.AppleAPIC	1.7
com.apple.nke.applicationfirewall	161
com.apple.security.quarantine	3
com.apple.security.TMSafetyNet	8
com.apple.kext.triggers	1.0
com.apple.driver.DspFuncLib	269.25
com.apple.kext.OSvKernDSPLib	1.15
com.apple.iokit.IOSurface	97
com.apple.AppleGraphicsDeviceControl	3.8.6
com.apple.iokit.IOAcceleratorFamily2	156.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport	4.3.2f6
com.apple.driver.AppleHDAController	269.25
com.apple.iokit.IOHDAFamily	269.25
com.apple.iokit.IOAudioFamily	203.3
com.apple.vecLib.kext	1.2.0
com.apple.iokit.IOUSBUserClient	705.4.0
com.apple.iokit.IOBluetoothFamily	4.3.2f6
com.apple.iokit.IOSerialFamily	11
com.apple.driver.X86PlatformPlugin	1.0.0
com.apple.driver.AppleSMC	3.1.9
com.apple.driver.IOPlatformPluginFamily	5.8.1d38
com.apple.driver.AppleBacklightExpert	1.1.0
com.apple.iokit.IONDRVSupport	2.4.1
com.apple.driver.AppleSMBusController	1.0.13d1
com.apple.iokit.IOGraphicsFamily	2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice	3.7.3
com.apple.iokit.IOUSBMassStorageClass	3.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily	3.7.3
com.apple.driver.AppleUSBMergeNub	705.4.0
com.apple.driver.AppleUSBComposite	705.4.9
com.apple.driver.AppleHIDKeyboard	176.2
com.apple.driver.AppleHSSPIHIDDriver	40
com.apple.driver.AppleMultitouchDriver	262.33.1
com.apple.iokit.IOAHCIFamily	2.7.5
com.apple.driver.AppleThunderboltDPInAdapter	4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily	4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter	2.0.2
com.apple.driver.AppleThunderboltNHI	3.1.7
com.apple.iokit.IOThunderboltFamily	4.2.1
com.apple.iokit.IO80211Family	710.55
com.apple.driver.mDNSOffloadUserClient	1.0.1b8
com.apple.iokit.IONetworkingFamily	3.2
com.apple.driver.AppleHSSPISupport	40
com.apple.driver.AppleIntelLpssSpiController	2.0.55
com.apple.driver.AppleIntelLpssDmac	2.0.55
com.apple.driver.AppleIntelLpssGspi	2.0.55
com.apple.iokit.IOUSBFamily	710.4.14
com.apple.driver.AppleEFINVRAM	2.0
com.apple.driver.AppleEFIRuntime	2.0
com.apple.iokit.IOHIDFamily	2.0.0
com.apple.iokit.IOSMBusFamily	1.1
com.apple.security.sandbox	300.0
com.apple.kext.AppleMatch	1.0.0d1
com.apple.driver.AppleKeyStore	2
com.apple.driver.AppleMobileFileIntegrity	1.0.5
com.apple.driver.AppleCredentialManager	1.0
com.apple.driver.DiskImages	396
com.apple.iokit.IOStorageFamily	2.0
com.apple.iokit.IOReportFamily	31
com.apple.driver.AppleFDEKeyStore	28.30
com.apple.driver.AppleACPIPlatform	3.1
com.apple.iokit.IOPCIFamily	2.9
com.apple.iokit.IOACPIFamily	1.4
com.apple.kec.Libm	1
com.apple.kec.pthread	1
com.apple.kec.corecrypto	1.0
Model: MacBookAir6,2, BootROM MBA61.0099.B18, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.13f15
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Bluetooth: Version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

xylitol · Apr 7, 2015

I'm no expert in reading that, but for comparison:

https://forums.macrumors.com/threads/1703499/

DeltaMac · Apr 7, 2015

xylitol said:
I'm no expert in reading that, but for comparison:

https://forums.macrumors.com/threads/1703499/

Yes, that thread echoes my first thoughts.
Removing anything from Symantec/Norton would be a good first step.
Despite the passage of time, Symantec on a Mac continues to often be a bad player.

Gaven · Apr 7, 2015

Thanks for the responses people!

So other than Norton, what other AV you all recommend?

DeltaMac · Apr 7, 2015

What do I recommend for AV software?

one word -
none

my rationale - I haven't come across any AV software on a Mac where the results outweighs the performance hit from using third-party AV software.

Gaven · Apr 7, 2015

DeltaMac said:
What do I recommend for AV software?

one word -
none

my rationale - I haven't come across any AV software on a Mac where the results outweighs the performance hit from using third-party AV software.

Hi, so even if I have bootcamp for Windows, it's also fine yup? Windows have AV will do, and I cna just remove the AV on Mac

DeltaMac · Apr 7, 2015

Any AV needs that you have for your bootcamp partition would be satisfied by AV software installed in Windows, while booted to your bootcamp partition.
Your OS X partition would not really need third-party support, just to protect against the (remote) possibility of a windows virus somehow moving to the OS X partition.

Gaven · Apr 7, 2015

DeltaMac said:
Any AV needs that you have for your bootcamp partition would be satisfied by AV software installed in Windows, while booted to your bootcamp partition.
Your OS X partition would not really need third-party support, just to protect against the (remote) possibility of a windows virus somehow moving to the OS X partition.

As I have always lived with an AV in Windows before I move to Mac, always don't feel safe without an AV. So it will be better for your advice to remove it ya?

sjinsjca · Apr 7, 2015

By all means have real-time AV running in your Windows installation. To do otherwise is foolish.

But real-time AV on the Mac itself causes more troubles than it solves, and it solves zero troubles since there are no viruses for OS X in the wild.

If it troubles you not to have AV on your Mac, download ClamXAV from the App Store and start it running occasionally when you go to bed. It might pick up the occasional Windows virus received by email, but that will be about it.

Gaven · Apr 8, 2015

Ok, I have installed Adware Medic and removed Norton

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Anyone knows how to read crash report? (Kernel panic)

Gaven

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xylitol

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DeltaMac

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Gaven

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DeltaMac

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Gaven

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DeltaMac

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Gaven

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sjinsjca

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Gaven

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