Anyone knows how to read crash report? (Kernel panic)

Discussion in 'MacBook Air' started by Gaven, Apr 7, 2015.

  1. Gaven, Apr 7, 2015
    Last edited by a moderator: Apr 7, 2015

    Gaven macrumors member

    Joined:
    Jun 12, 2011
    #1
    Hi,

    I have experienced a crash resulting in my laptop to unexpectedly restart, report was created when I log back in:

    Anyone knows how to read the report and identify the root of the problem possibly?

    Code:
    Anonymous UUID:       56843B0D-8377-B0BA-B496-F470F13DFF44
    
    Tue Apr  7 18:00:46 2015
    
    *** Panic Report ***
    panic(cpu 3 caller 0xffffff800ab6fcc8): "a freed zone element has been modified in zone kalloc.128: expected 0xdeadbeefdeadbeef but found 0xffffff801c47e758, bits changed 0x2152416fc2ea59b7, at offset 88 of 128 in element 0xffffff801be87e00, cookies 0x3f00116d38b407f2 0x53521aac312d325"@/SourceCache/xnu/xnu-2782.10.72/osfmk/kern/zalloc.c:496
    Backtrace (CPU 3), Frame : Return Address
    0xffffff813a423c70 : 0xffffff800ab2fe41 
    0xffffff813a423cf0 : 0xffffff800ab6fcc8 
    0xffffff813a423e20 : 0xffffff800ab38581 
    0xffffff813a423e50 : 0xffffff7f8b77c22b 
    0xffffff813a423ed0 : 0xffffff7f8b77cf9a 
    0xffffff813a423f00 : 0xffffff7f8b77ceab 
    0xffffff813a423f50 : 0xffffff800b04b386 
    0xffffff813a423fb0 : 0xffffff800ac36e86 
          Kernel Extensions in backtrace:
             com.apple.kec.pthread(1.0)[8365956C-8613-3ED4-BC64-0D8570D2089F]@0xffffff7f8b779000->0xffffff7f8b784fff
    
    BSD process name corresponding to current thread: storeaccountd
    
    Mac OS version:
    14C109
    
    Kernel version:
    Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
    Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
    Kernel slide:     0x000000000a800000
    Kernel text base: 0xffffff800aa00000
    __HIB  text base: 0xffffff800a900000
    System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)
    
    System uptime in nanoseconds: 42291200484623
    last loaded kext at 36532447773959: com.apple.driver.AppleMikeyHIDDriver	124 (addr 0xffffff7f8d1ff000, size 20480)
    last unloaded kext at 31196856012556: com.apple.driver.AppleUSBCDC	4.2.2b5 (addr 0xffffff7f8d1ff000, size 16384)
    loaded kexts:
    com.symantec.kext.SymAPComm	12.7.1f4
    com.symantec.kext.fw	5.3.1f4
    com.paragon-software.filesystems.ntfs	100
    com.symantec.kext.ips	3.10.2f23
    com.symantec.kext.pf	5.7.1f4
    com.symantec.kext.internetSecurity	5.4f4
    com.apple.driver.AppleMikeyHIDDriver	124
    com.apple.filesystems.autofs	3.0
    com.apple.driver.AudioAUUC	1.70
    com.apple.driver.ApplePlatformEnabler	2.1.7d1
    com.apple.driver.AGPM	100.15.5
    com.apple.driver.X86PlatformShim	1.0.0
    com.apple.iokit.IOBluetoothSerialManager	4.3.2f6
    com.apple.driver.AppleHDA	269.25
    com.apple.driver.AppleUpstreamUserClient	3.6.1
    com.apple.driver.AppleOSXWatchdog	1
    com.apple.iokit.IOUserEthernet	1.0.1
    com.apple.driver.AppleIntelHD5000Graphics	10.0.2
    com.apple.driver.AppleSMCLMU	2.0.7d0
    com.apple.driver.AppleLPC	1.7.3
    com.apple.driver.AppleThunderboltIP	2.0.2
    com.apple.driver.AppleIntelFramebufferAzul	10.0.2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport	4.3.2f6
    com.apple.Dont_Steal_Mac_OS_X	7.0.0
    com.apple.driver.AppleHWAccess	1
    com.apple.driver.AppleHV	1
    com.apple.driver.AppleCameraInterface	5.29.0
    com.apple.driver.AppleBacklight	170.5.0
    com.apple.driver.AppleMCCSControl	1.2.11
    com.apple.driver.AppleUSBCardReader	3.5.1
    com.apple.driver.AppleTopCaseHIDEventDriver	63.3
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
    com.apple.BootCache	35
    com.apple.driver.AppleUSBHub	705.4.2
    com.apple.driver.XsanFilter	404
    com.apple.iokit.IOAHCIBlockStorage	2.7.0
    com.apple.driver.AppleAHCIPort	3.1.0
    com.apple.driver.AirPort.Brcm4360	910.26.12
    com.apple.driver.AppleUSBXHCI	710.4.11
    com.apple.driver.AppleSmartBatteryManager	161.0.0
    com.apple.driver.AppleRTC	2.0
    com.apple.driver.AppleACPIButtons	3.1
    com.apple.driver.AppleHPET	1.8
    com.apple.driver.AppleSMBIOS	2.1
    com.apple.driver.AppleACPIEC	3.1
    com.apple.driver.AppleAPIC	1.7
    com.apple.nke.applicationfirewall	161
    com.apple.security.quarantine	3
    com.apple.security.TMSafetyNet	8
    com.apple.kext.triggers	1.0
    com.apple.driver.DspFuncLib	269.25
    com.apple.kext.OSvKernDSPLib	1.15
    com.apple.iokit.IOSurface	97
    com.apple.AppleGraphicsDeviceControl	3.8.6
    com.apple.iokit.IOAcceleratorFamily2	156.6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport	4.3.2f6
    com.apple.driver.AppleHDAController	269.25
    com.apple.iokit.IOHDAFamily	269.25
    com.apple.iokit.IOAudioFamily	203.3
    com.apple.vecLib.kext	1.2.0
    com.apple.iokit.IOUSBUserClient	705.4.0
    com.apple.iokit.IOBluetoothFamily	4.3.2f6
    com.apple.iokit.IOSerialFamily	11
    com.apple.driver.X86PlatformPlugin	1.0.0
    com.apple.driver.AppleSMC	3.1.9
    com.apple.driver.IOPlatformPluginFamily	5.8.1d38
    com.apple.driver.AppleBacklightExpert	1.1.0
    com.apple.iokit.IONDRVSupport	2.4.1
    com.apple.driver.AppleSMBusController	1.0.13d1
    com.apple.iokit.IOGraphicsFamily	2.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice	3.7.3
    com.apple.iokit.IOUSBMassStorageClass	3.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily	3.7.3
    com.apple.driver.AppleUSBMergeNub	705.4.0
    com.apple.driver.AppleUSBComposite	705.4.9
    com.apple.driver.AppleHIDKeyboard	176.2
    com.apple.driver.AppleHSSPIHIDDriver	40
    com.apple.driver.AppleMultitouchDriver	262.33.1
    com.apple.iokit.IOAHCIFamily	2.7.5
    com.apple.driver.AppleThunderboltDPInAdapter	4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily	4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter	2.0.2
    com.apple.driver.AppleThunderboltNHI	3.1.7
    com.apple.iokit.IOThunderboltFamily	4.2.1
    com.apple.iokit.IO80211Family	710.55
    com.apple.driver.mDNSOffloadUserClient	1.0.1b8
    com.apple.iokit.IONetworkingFamily	3.2
    com.apple.driver.AppleHSSPISupport	40
    com.apple.driver.AppleIntelLpssSpiController	2.0.55
    com.apple.driver.AppleIntelLpssDmac	2.0.55
    com.apple.driver.AppleIntelLpssGspi	2.0.55
    com.apple.iokit.IOUSBFamily	710.4.14
    com.apple.driver.AppleEFINVRAM	2.0
    com.apple.driver.AppleEFIRuntime	2.0
    com.apple.iokit.IOHIDFamily	2.0.0
    com.apple.iokit.IOSMBusFamily	1.1
    com.apple.security.sandbox	300.0
    com.apple.kext.AppleMatch	1.0.0d1
    com.apple.driver.AppleKeyStore	2
    com.apple.driver.AppleMobileFileIntegrity	1.0.5
    com.apple.driver.AppleCredentialManager	1.0
    com.apple.driver.DiskImages	396
    com.apple.iokit.IOStorageFamily	2.0
    com.apple.iokit.IOReportFamily	31
    com.apple.driver.AppleFDEKeyStore	28.30
    com.apple.driver.AppleACPIPlatform	3.1
    com.apple.iokit.IOPCIFamily	2.9
    com.apple.iokit.IOACPIFamily	1.4
    com.apple.kec.Libm	1
    com.apple.kec.pthread	1
    com.apple.kec.corecrypto	1.0
    Model: MacBookAir6,2, BootROM MBA61.0099.B18, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.13f15
    Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.159.13.12)
    Bluetooth: Version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0256F, 251 GB
    USB Device: Internal Memory Card Reader
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Air, Apple Inc., 23.6
     
  2. xylitol macrumors regular

    Joined:
    Nov 2, 2013
    Location:
    Finland
  3. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #3
    Yes, that thread echoes my first thoughts.
    Removing anything from Symantec/Norton would be a good first step.
    Despite the passage of time, Symantec on a Mac continues to often be a bad player.
     
  4. Gaven thread starter macrumors member

    Joined:
    Jun 12, 2011
    #4
    Thanks for the responses people!

    So other than Norton, what other AV you all recommend?
     
  5. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #5
    What do I recommend for AV software?

    one word -
    none

    my rationale - I haven't come across any AV software on a Mac where the results outweighs the performance hit from using third-party AV software.
     
  6. Gaven thread starter macrumors member

    Joined:
    Jun 12, 2011
    #6
    Hi, so even if I have bootcamp for Windows, it's also fine yup? Windows have AV will do, and I cna just remove the AV on Mac
     
  7. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #7
    Any AV needs that you have for your bootcamp partition would be satisfied by AV software installed in Windows, while booted to your bootcamp partition.
    Your OS X partition would not really need third-party support, just to protect against the (remote) possibility of a windows virus somehow moving to the OS X partition.
     
  8. Gaven thread starter macrumors member

    Joined:
    Jun 12, 2011
    #8
    As I have always lived with an AV in Windows before I move to Mac, always don't feel safe without an AV. So it will be better for your advice to remove it ya?
     
  9. sjinsjca macrumors 68000

    sjinsjca

    Joined:
    Oct 30, 2008
    #9
    By all means have real-time AV running in your Windows installation. To do otherwise is foolish.

    But real-time AV on the Mac itself causes more troubles than it solves, and it solves zero troubles since there are no viruses for OS X in the wild.

    If it troubles you not to have AV on your Mac, download ClamXAV from the App Store and start it running occasionally when you go to bed. It might pick up the occasional Windows virus received by email, but that will be about it.
     
  10. Gaven thread starter macrumors member

    Joined:
    Jun 12, 2011
    #10
    Ok, I have installed Adware Medic and removed Norton
     

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