I went today to see if I could get around the bs pricing for upgrade ineligable. They wouldnt budge so I told them to get bent. Called customer service tonight and they wouldnt wiggle either. Manager claimed that anyone who helps a customer get the cheaper price would be fired. I told them I'll have to consider droping both their wireless and home internet, but didnt close my accounts as of tonight. That it is bs that they are charging existing customers more then the price advertised on tv. Did anyone actually pay the 399/499 price? What are you planning to do? My phone isnt eligable till like sept 2009.