Anyone so disappointed...

[swarlos]

Tells me which is more advantageous.

1). Something goes wrong with my phone. I jump on the Metro for a 15 minute ride. I walk out with a new phone or the issue is resolved right then and there. Issue resolved and I was without a phone, say, an hour.
2). I email Company. Company submits trouble ticket. Sends me number for FedEx. I go to fed ex and send phone. I wait without a phone one day out and one day back under the best possible circumstances. I wait for FedEx truck all farkin day.

Oh wait I've got a new one.
1). I'm on vacation in London. My phone dies. I take one of those cool huge black taxis to the Apple Store. I get issue resolved.
2). I email company. It's the last three days of my vacation so they can't guarantee that I'll get my new phone before I go home. I'm without a phone for three days before I get home then email company who submits trouble ticket and sends me the number for FedEx so I go to FesEx and send the phone and wait one day out and one day back. I've been without a phone for five days.

Which is most advantageous?

Definitely number 2...oh wait that's wrong, isn't it? Or is it the first number 2?

Man I'm bad at this.

Ok fun and games over LOL the Android faithful can argue till their blue in the face but Apple's CS is bar none the best and adds so much to the value of the iPhone compared to Samsung, HTC, LG, Motorola or any of the carriers.

 

[Natya Sadella]

Hey if you like an ugly-as-**** design of an os and you dont give a **** about good materials and a software that is not optimized for YOUR phone but for millions then go for android

I know a lot of people who cant afford a iphone so they defend theyre plasticbombing-crapsoftware androidphone like hell

 

[Qbnkelt]

Definitely number 2...oh wait that's wrong, isn't it? Or is it the first number 2?

Man I'm bad at this.

Ok fun and games over LOL the Android faithful can argue till their blue in the face but Apple's CS is bar none the best and adds so much to the value of the iPhone compared to Samsung, HTC, LG, Motorola or any of the carriers.

It is only an Android faithful who can make a case that being able to resolve an issue in person with no loss of phone use is equal to having to send your phone out and wait several days for resolution while losing the use of the phone.

I'm waiting for the rebuttal.....

 

[zmunkz]

If the actual release of iOS 10 is as buggy as the beta, then I guess I'll switch, sure. Otherwise, no. The new features are great, don't see the problem. I was happy before, I'm happier now.

As for Android and the money issue, I don't know, there is a case there. iOS is most effective in an environment with Mac computers, and there is no denying that costs a lot more money. However, I know plenty of people who went from iOS to Android just because they wanted features that weren't available here, so that is legitimate too. Can't assume its all monetary, just as you can't rule out monetary as a contributing factor.

 

[DaveOP]

You guys are missing out on two things:

Most people cannot go to an Apple Store 15 minutes away. A good majority of the country is in this boat. I, like you, have 5 stores within an hour or me. I know people who would have to drive 6+ hours each way to get service, however, so they are in the same boat.

Most Android users end up getting warranty/insurance through a carrier store, where almost EVERYONE can go 10 minutes and get a replacement. Most of these stores don't even bother trying to fix things, they just hand you a new phone.


For what it's worth, I am an iPhone user, and have been for years. You all don't have to hate Android phones just because you like iPhones. It makes no sense.

 

[617aircav]

I love android and iOS. I have been using iOS 10 beta for a week and like the changes.

 

[Qbnkelt]

You guys are missing out on two things:

Most people cannot go to an Apple Store 15 minutes away. A good majority of the country is in this boat. I, like you, have 5 stores within an hour or me. I know people who would have to drive 6+ hours each way to get service, however, so they are in the same boat.

Most Android users end up getting warranty/insurance through a carrier store, where almost EVERYONE can go 10 minutes and get a replacement. Most of these stores don't even bother trying to fix things, they just hand you a new phone.


For what it's worth, I am an iPhone user, and have been for years. You all don't have to hate Android phones just because you like iPhones. It makes no sense.

All your points also apply to iPhone....can go to a carrier, can go through Apple's website, can go to an authorised retailer.

My point is that it is at best disingenuous, or at worst fanboyism, to equate a web trouble ticket experience to being able to take care of issues in person. The two experiences are not equal, and just because one can take care of trouble tickets online doesn't meant that it's optimal, particularly when one has to factor in time lost without a device.

For what it's worth, I'm a multiple platform user, including Android since 2009. One of the reasons I prefer Apple products is not having to deal with the web process.

 

[DaveOP]

That's great, and a much better response.

 

[lovewd]

Don't you need AppleCare+ to most easily walk into an  store and just get your phone replaced? At least that's been my experience, and that's a lot of money. But that's besides the point. I thought iOS 10 was a UI overhaul short of being another iOS 7. It feels so fresh and different just like iOS 7 did in 2013. Android N is pretty similar to Android M which was very similar to Android L. And I don't like the fact that my only option to get the latest software in a timely manner is by using a nexus phone. So even if iOS 10 was considered a bore by me, at least I'd be able to use it( that's even more of a topic for older iPhones. Definitely not the same case with most android phones)

 

[psionicsin]

Ok, so I'm really trying to understand what people ARE* expecting when Apple comes out with a new iOS version that didn't meet THEIR* expectations.

It seems like people EXPECT* a major UI overhaul with every iteration. But here are the problems with that rational...

1. There's only so far you can go with a daily, functional UI design before you reach equilibrium (not a brick wall).
2. A drastically different UI for every single iteration would introduce a chaotic UI guidelines issue. If a UI is constantly being overhauled, you can't make progress on familiar design principles. And if you can't make progress on familiar design principles, then you have a user-base that won't use your device because you aren't consistent.
3. A constant overhaul gives the viewpoint that you don't know what you're doing, or where you want to take the user. And, as a result, presents the idea that one should be using a more UI-stable device.

Apple is an innovator, but Apple also is a realist. Apple has also been known to not go with trend, but instead, necessity. Would it be great to have an iOS that allowed you to do every single thing that everyone feels they want/need? Probably, but then you remove yourself from the Apple mentality of "It just works".

Think about Android. Before Google started to take on production of their "own" phone, the Android OS was a fragmented mess across many different devices. Coupled into the fact that manufactures did what I like to call a "white-collar corporate lock-in" (see the evolution of VB to .NET) in which their proprietary additions to the OS locked the user into an out-of-date software package that, up until 2015, stayed 6mos-1yr behind actual Android core updates.

So the choice is pretty simple...

If iPhone suits your needs and can preform outstanding on everything that you NEED* it to do on the daily, then it's for you.

If you need an 8-core cpu, 6gb of RAM, removable storage and batteries (all of which you probably won't make use of 100% of the time); along with an infinitely customizable and (let's face it) POTENTIALLY* confusing rabbit hole of a UI, Android is for you.

And, strictly so I can understand your specific usage case...what features (software wise as we're in the iOS 10 beta forum) did you want/need that didn't make an appearance? Criticism is first stating the issue, and then offering valid means of correction.

* uppercased words weren't being yelled, but stressed for clarification.

 

[tomi03]

Ok, so I'm really trying to understand what people ARE* expecting when Apple comes out with a new iOS version that didn't meet THEIR* expectations.

It seems like people EXPECT* a major UI overhaul with every iteration. But here are the problems with that rational...

1. There's only so far you can go with a daily, functional UI design before you reach equilibrium (not a brick wall).
2. A drastically different UI for every single iteration would introduce a chaotic UI guidelines issue. If a UI is constantly being overhauled, you can't make progress on familiar design principles. And if you can't make progress on familiar design principles, then you have a user-base that won't use your device because you aren't consistent.
3. A constant overhaul gives the viewpoint that you don't know what you're doing, or where you want to take the user. And, as a result, presents the idea that one should be using a more UI-stable device.

Apple is an innovator, but Apple also is a realist. Apple has also been known to not go with trend, but instead, necessity. Would it be great to have an iOS that allowed you to do every single thing that everyone feels they want/need? Probably, but then you remove yourself from the Apple mentality of "It just works".

Think about Android. Before Google started to take on production of their "own" phone, the Android OS was a fragmented mess across many different devices. Coupled into the fact that manufactures did what I like to call a "white-collar corporate lock-in" (see the evolution of VB to .NET) in which their proprietary additions to the OS locked the user into an out-of-date software package that, up until 2015, stayed 6mos-1yr behind actual Android core updates.

So the choice is pretty simple...

If iPhone suits your needs and can preform outstanding on everything that you NEED* it to do on the daily, then it's for you.

If you need an 8-core cpu, 6gb of RAM, removable storage and batteries (all of which you probably won't make use of 100% of the time); along with an infinitely customizable and (let's face it) POTENTIALLY* confusing rabbit hole of a UI, Android is for you.

And, strictly so I can understand your specific usage case...what features (software wise as we're in the iOS 10 beta forum) did you want/need that didn't make an appearance? Criticism is first stating the issue, and then offering valid means of correction.

* uppercased words weren't being yelled, but stressed for clarification.

Do you call stickers, shortcuts and a big bubble with notifications innovation?

I prefer to call the Google live apps innovation, no a background with fireworks in some app no one uses in my family, school and close friends, so yeah I really don't need that, what I need is a better battery life, a better implementation of this 3D Touch useless experience, without counting the new unlock system that is fugly, and a damn working airdrop 100% functional

 

[psionicsin]

Do you call stickers, shortcuts and a big bubble with notifications innovation?

That's not what I said, nor did I allude to that. So we're going to strike that from the record.

What I'm saying, is what I said/typed.

And please see my signature if you absolutely need an answer to that specific question.

And wasn't pitting/flaming Google vs Apple. More so the manufactures that bastardized code Android. Nor did I target specifics, but asked the OP WHAT he was expecting.

 

[snowcrash]

I'm kind of with the OP. I did do the switch last week to the S7 Edge and really loved it, but because iMessage on other peoples iPhones keep trying to send me iMessages I do not get (yes I tried EVERYTHING) I went back to my iPhone. Not that happy about it though. Just using the S7 for a few days blew my mind (in a good way). My last experience with it was the S4 I tried out for a week and hated it. I was extremely impressed this time around. If it wasn't for 90% of my contacts being on iPhones I would have switched 100%. It's not realistic for me to walk every message group I'm in to delete the groups or try to get them to install some chat app. These groups are needed for work and many need to revisit the message history so deleting for them is not an option. Anyway, iOS 10 is ok for the most part, but the route Apple is going vs the route Android is going, I would much rather be in Android these days.

That being said, I do look forward to seeing what the next few betas have in store and how everything comes together in the end. In the end it's just a smartphone and one of the best on the market. These days you really can't go wrong with any flagship phone you get and complaining about it and in the grand scheme of things, most of my "issues" are pretty insignificant when you get down to it lol

 

[Natya Sadella]

Could you please tell me what things and features amazes you the most? Never heard of anyone that switched from a iphone to a android phone and was so exciting about it

 

[psionicsin]

And, now that you've got me started, I'll roll on further...

If we're specifically centering this on iMessages, then yes, to a regular person those "enhancements" don't seem like much at all.

However from an ID and UX perspective, it starts to tip the hat on innovation in the subject of intent vs content over SMS. For years now people have had many a miscommunication via SMS on how they received the message vs how it was actually intended. Because depending on the mood that you're in, you will interpret the content of that message differently. And with the growing number of people leaving out common punctuation and emphasis, that confusion grows more.

Just today I saw what I assumed to be a backhanded SMS from my Mom, called her immediately, and said "Before I proceed to set you on fire...please clarify yourself". She clarified pretty quickly.

Intent vs Content

 

[swarlos]

Ok, so I'm really trying to understand what people ARE* expecting when Apple comes out with a new iOS version that didn't meet THEIR* expectations.

It seems like people EXPECT* a major UI overhaul with every iteration. But here are the problems with that rational...

1. There's only so far you can go with a daily, functional UI design before you reach equilibrium (not a brick wall).
2. A drastically different UI for every single iteration would introduce a chaotic UI guidelines issue. If a UI is constantly being overhauled, you can't make progress on familiar design principles. And if you can't make progress on familiar design principles, then you have a user-base that won't use your device because you aren't consistent.
3. A constant overhaul gives the viewpoint that you don't know what you're doing, or where you want to take the user. And, as a result, presents the idea that one should be using a more UI-stable device.

Apple is an innovator, but Apple also is a realist. Apple has also been known to not go with trend, but instead, necessity. Would it be great to have an iOS that allowed you to do every single thing that everyone feels they want/need? Probably, but then you remove yourself from the Apple mentality of "It just works".

Think about Android. Before Google started to take on production of their "own" phone, the Android OS was a fragmented mess across many different devices. Coupled into the fact that manufactures did what I like to call a "white-collar corporate lock-in" (see the evolution of VB to .NET) in which their proprietary additions to the OS locked the user into an out-of-date software package that, up until 2015, stayed 6mos-1yr behind actual Android core updates.

So the choice is pretty simple...

If iPhone suits your needs and can preform outstanding on everything that you NEED* it to do on the daily, then it's for you.

If you need an 8-core cpu, 6gb of RAM, removable storage and batteries (all of which you probably won't make use of 100% of the time); along with an infinitely customizable and (let's face it) POTENTIALLY* confusing rabbit hole of a UI, Android is for you.

And, strictly so I can understand your specific usage case...what features (software wise as we're in the iOS 10 beta forum) did you want/need that didn't make an appearance? Criticism is first stating the issue, and then offering valid means of correction.

* uppercased words weren't being yelled, but stressed for clarification.

My OP was pretty reactionary after watching the Keynote initially. But now after using the beta since day 1 I can say my opinion has changed back for the better. I'm still finding little things that Apple has implemented that I'm freaking loving. This for instance is so cool about group threads.

I didn't do a very good job of saying what Apple should have done but just complained about what they didn't do.

I knows there only so far and so much they can do as software and hardware matures but having some little things addressed that have been asked for a long time now like customizable control center, dark mode, if not being able to theme the whole system how about keyboard or messages?

I used a 6P again (5th time btw I'm a mess LOL ) to try out Android N and while it was awesome and Android has come a long way I have been back on iOS too long now for a switch to not even make sense. For me personally the cons of Android definitely outweigh the pros. We're in 2016 and still only barely 10% of all Android phones are on Marshmallow. Yes yes I know that's how Android is built but OEMs need to figure it out asap.

 

[snowcrash]

Could you please tell me what things and features amazes you the most? Never heard of anyone that switched from a iphone to a android phone and was so exciting about it

Without sidelining the conversation too much I will just give a quick list of things that I personally liked. This is in no way saying "its better! Apple stinks!" I like both, but currently I like Android phones better even though I'm sticking with my iPhone (and MBP, AppleTV and iMac lol).

Hardware wise: The screen was just amazing! The camera was very good and the auto focus was blazing fast! Waterproof was nice but not something I really cared about or a selling factor to me. Wireless charging is very cool and add in that always on screen I could just place it on the wireless "stand" and have a bedside clock. I used RedClock for the iPhone every night so this was just something I thought was cool and saved me some steps. Just place and boom I got a clock (yeah sometimes its the simple things lol). Fast charging was also kind of cool. Though in all honestly my iPhone 6S Plus doesn't take that long to top off from being low, maybe it saved a little time, but in the real world it wasn't that noticeable in day to day use.

Software wise: Customization. I'm not just talking about widgets and themes (though those are very cool!) but things like setting default applications system wide is awesome. Add a launcher and you can even set up things like what swipe up on an icon does, double tapping the screen, swipe up, swipe down, pinch/zoom settings. Having access to system stuff really gives you the opportunity to mold the phone to your own use and not the other way around. This is something that I think people underestimate and think "it's not needed". Imagine how cool it would be to set Google Maps as the default or some other mail app or some photo app as the default. Yes we can work around it by copying and pasting or just saving and opening with, but having it a default saves time and steps. Again, catering the phone to your own uses.

Things I did miss. Of course getting my texts lol. But there is something to be said about the simplicity of the iPhone. Nothing needs to be tweaked. If you don't want to tinker and don't really care about that stuff I mentioned (and more I didn't) than the iPhone is great. It took me a few days to just get around the system. That can be a very intimidating task, esp if you are not tech savvy. But once you get it set up and know your way around it, it really is robust. On the flip side the iPhone "just works" (for the most part). Install an app and go. There is not much with settings or tweaks and so on. That is elegant in it's own way. I did miss seamless integration with my other apple devices. Like AirDrop between my iPhone and my MBP, though there are workarounds/apps for that, again, simplicity.

Overall they are both really great systems but you can't knock Android for being able to be more robust. As far as things like crashes or bad apps and all that, I think that is just from people who have used cheap Android phones or older versions. When my only exp was the S4, I thought the same. But this latest version and phone really opened my eyes to how good it can actually be, so I gotta give credit where credit is due.

 

[Laserducky]

It is only an Android faithful who can make a case that being able to resolve an issue in person with no loss of phone use is equal to having to send your phone out and wait several days for resolution while losing the use of the phone.

I'm waiting for the rebuttal.....

Cant argue with fan boys. They are leagues apart in thinking from the usual tech minded people.