Anyone still getting error message when checking order status on AT&Ts site?

Discussion in 'iPhone' started by EvoNiner1986, Oct 8, 2011.

  1. EvoNiner1986 macrumors regular

    Joined:
    Jan 17, 2011
    #1
    I received my confirmation email minutes after preordering yesterday morning from AT&T, and since I've periodically check their order status page by inputting my order number and for whatever reason it still gives me an error message.

    This has me worried that something is wrong. Am I the only one who's experiencing this? :confused:
     
  2. bmms8 macrumors 68020

    Joined:
    Dec 19, 2007
    #2
    i ordered 24 hours ago over the phone with a rep, have not received an email and the online status is giving me an error too.
     
  3. LizKat macrumors 68040

    LizKat

    Joined:
    Aug 5, 2004
    Location:
    Catskill Mountains
    #3
    I ordered my upgrade to 4S (64GB white) at mid-morning yesterday, by phone with an AT&T rep. The email asking me to accept terms and conditions was stamped 6:20pm and I did that process within that next half hour or so.

    Then the second email with the shipping order number was stamped 1245am today and I read that this morning around 8am.

    That email invites me to check status by phone or on the website, and yet both methods still produced an error message for me when I tried. That was approximately 25 hours after my order was placed. I have stopped being concerned about it though. I will try later in the weekend.

    Bottom line the upgrade is in process and has been in process since mid morning yesterday. They took my dough, they know (or knew) SOMETHING about my upgrade at a number of different data points per their mails and account notes, and the gist of the second email is correct in that they plan to ship just the phone and a sim, not messing with my rate plan in any way.

    When I checked my account overview late last night (i have two lines), they had the status of my eligibility for upgrade on the primary line marked as "unable to determine" but there was also a note in the details that an upgrade was in process and that I had accepted terms and conditions. So I figure it's all about just a boatload of processing, a number of databases on tons of servers and they're wading through it all as best they can. Must be fun to work at a carrier or at Apple during one of these launch periods, ai ai ai. ;)
     
  4. EvoNiner1986 thread starter macrumors regular

    Joined:
    Jan 17, 2011
    #4
    Yea, I never got any emails asking me to accept any conditions or anything :confused:

    But when I call their 800 number to check order status it now says it's been received by their warehouse. Online still won't pull up my order status though.
     

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