iPad Anyone use ecyclebest.com in the past to sell your iPad?

Discussion in 'iPad' started by RedlegsFan, Oct 13, 2013.

  1. RedlegsFan macrumors 6502

    Mar 15, 2012
    I may use this company to sell my iPad instead of going through eBay and their seller fees, etc. Just looking for real reviews of their service. Thanks!
  2. PharmDoc macrumors 6502

    Oct 10, 2010
    There is somebody on another thread who used them. I just used them to sell my ipad mini 64 gb wifi for $429 and I'm waiting for the shipping box to be sent to me. I wasn't getting any real offers on CL and I'm hesitant to use Ebay.
  3. RedlegsFan thread starter macrumors 6502

    Mar 15, 2012
    Yea, eBay with their seller fees, etc do you REALLY make more money in the end? I'm sure you can, but not by much. The Gazelle way, or the ecyclebest way is hassle free.

    It's going to be tough to be w/out an iPad for a little while but its certainly worth it to get top dollar.


    Also, I have read on a few websites that some folks were quoted a certain price for their gadgets (laptops, etc) and once ecyclebest (or cashforlaptops, which is the same company) got a hold of your item and reviewed it they shot back another lower sale price. I would think since mine iPad is in PERFECT condition, it should still go for the quoted price but the last thing I want is to send it to them only haggle over the pricing and if I am not satisfied have the item sent back to me... after they were messing with it.

    Just the concern I have.

    I would love to hear from folks who have sent their item in after getting their quote. Did you get the same amount of the quote and if not, what was their reasoning.



    Edit - Here is the site w/all the complaints, talking about bait and switch tactics

  4. Mrg02d macrumors 65816

    Jan 27, 2012
    I read a complaint that they grossly rip you off when they get your device. One guy said he was quoted $220 for his IPhone 4, then was offered $90 once they got it. They claimed it had cosmetic flaws...He was able to argue it up to $155...

    I was quoted $309 for my used iPad3 wifi 16Gb, which I think is too good to be true. If anyone DOES use them, make sure to post back here.
  5. RedlegsFan thread starter macrumors 6502

    Mar 15, 2012
    Yeah - that's what I was quoted also. I am starting to think twice about this company until I hear some positive reviews. I mean if I am sending in a flawless iPad 3 I am expecting to get the FULL amount of the quoted price.

    If this company does not work out, I guess the next best option is eBay since I believe I can make a few bucks more selling it there than Gazelle.
  6. Fission macrumors regular

    Sep 26, 2013
    eBay will always result in another $80 to $100 more than these online, bait and switch, pawn shops. I've never had a problem selling my electronics on eBay...knock on wood.

    I do a few things to protect myself on eBay:
    1)SIGNATURE confirmation
    2)Shipping insurance for FULL amount.

  7. magicman32 macrumors regular


    Dec 25, 2007
    Wow this company is shady. Got a quote from the website before new iPads were even announced. Send in a very good condition iPad 3rd gen 64GB. online quote was 369.

    I expected some play and not the full total but to offer 175 on the phone and then 215 after I laughed and balked at that. Told them to send it back to me. I'll sell it myself or just keep it. Done with then. Live and learn.
  8. iono11200 macrumors member

    Mar 9, 2012
    Same here. Never heard anything bad about ecyclebest, but later discovered that they are a part of the "cash for phones" "cash for ipads" ect. family of websites. Sent my FLAWLESS white 16gb wifi only ipad 4 in anyway. Quoted my $319 online. I now have a hernia from laughing after I called them to find out what was up and they offered $125. Rep. said they really wanted to do business, put me on hold and spoke to a Supervisor. Came back with $190. Told them of course to send it back.

  9. Chrisl228 macrumors newbie

    Nov 13, 2013
    Gave me half of what they quoted

    I recently sent in 2 items.... One was a Droid Razr, in mint condition. They quoted me $180, but then when they finally called me after Inspecting it, they offered $90, saying there were cosmetic flaws. They got really specific with where the flaws are. They must be going over these gadgets with a magnifying glass, because I know that the phone was flawless, so I told them I needed a day to decide. I went onto my cellphone provider (Verizon) site, since they have a buyback program, and they were only offering me $80, so I went ahead and took the $90 from ecyclebest, but it's left a bad taste in my mouth.

    At the same time I sent in a like new ipad mini 32gb wifi, and they quoted me $320. They still haven't completed "inspection" on it (even though I sent it in at the same time as the Droid Razr) but I have a bad feeling it's not going to be good. But this time I'm going to argue with them (had no idea that would work until I read this thread). If they don't offer at least $300 I'm just going to have them send it back to me.
  10. jbardi, Nov 15, 2013
    Last edited: Nov 15, 2013

    jbardi macrumors member

    Aug 18, 2005
    Don't use them!

    I just got a quote back from them, and it is true that they bait you with a price they have no plans of ever paying. I was quoted $429 for a 64GB iPad Mini Wifi and they just called me today and said they would give me $220 for it. Now keep in mind this is an iPad that was never used. You heard me, it was NEVER used, in perfect condition in the original packaging and they told me it was in "decent condition" but the market value dropped since they quoted me the original price and they had no idea it would drop that much. Really??? are you seriously telling me that you quoted me $429 the day after apple announced the new iPad Air and iPad Mini 2 and you had NO IDEA that the resale value of the first generation iPad Mini would drop? I have read about the bait and switch practices from them, but they quoted me the best price I just couldn't resist giving it a try. I talked them up to $255 after she had to "consult with my manager to see what we can do". I took the $255, but I would advise against anyone using this company. They are not a fly-by-night, but they do engage in dishonest practices in order to get your business. When you get a quote from them, cut it in half in your head and that is what you can expect them to offer you, and that is a best case scenario with a device in perfect condition.
  11. OCJeff macrumors regular

    Feb 14, 2010
    Not a bad price considering you can but that for $419 from apple as a refurb with full 1 year warranty!! Of course the bait and switch tactic means you probably didn't actually get that $429. :(

    Seems like a shady business to deal with.
  12. paulaloos macrumors newbie

    Jan 24, 2014
    ecycle best warning

    Ecyclebest and Cash for Laptops WARNING
    If you are in the market to sell your Apple product do not use Ecyclebest or Cash for Laptops. I had a really bad experience with these businesses. I will elaborate on this, but in short…do not use Ecyclebest or Cash for Laptops. Use Gazelle instead.
    In November 2013 I wanted to sell my Ipad2. I got a quote from Gazelle for $220 and a quote from Ecyclebest for $240. Both proclaimed to have similar services so I went with Ecyclebest.
    Nov. 23rd. Ecyclebest received my Ipad. In the email Brian said, “Your package should arrive at our processing center within the next 9-12 days.” That seemed like a lot of time to “process” an Ipad, but OK, I had never done this before.
    Dec. 5th: I received an email from Ecyclebest. Brian stated “Your device has a password that is preventing us from completing our inspection so that we can make our final offer and get you paid. Without this information, we will only be able to offer a fraction of what we would otherwise. Please respond to this email ASAP with your password so that we can continue. Let’s get you paid!”
    So I responded to the email immediately. I didn’t know the password or PIN. That was one of the reasons I wanted to sell my Ipad since I had not used it in 6 months. Nowhere on their website does it warn you about this being a problem. It doesn’t warn you about anything…just send it in. I also knew that it is possible to restore an Ipad to factory settings without the password…so this made me a bit wary since they are going to restore the Ipad anyways in order to re-sell it.
    Dec. 26th: I receive an email from CashforLaptops. “We haven’t heard from you in a while and we want to help you get paid fast for your unused electronic devices. The last offer we made for your device was $70.”
    First of all, I never received an offer for $70. I even checked my Spam folder. A bit less than the original quote of $240. And all because I don’t have the password? It goes on to read:
    “According to the terms and conditions on our website (http://www.cash4laptops.com/terms), if we haven’t heard back from you in 30 days after we make an offer, we will automatically issue a payment in the amount of the last offer. Today is Day 23. We need you to call us at (888) 821-1143 in the next seven (7) days if you want to discuss this offer further. We're sorry, but, at this point, we cannot accept communication via email.”
    I called them and left a message: “ I am very unhappy about the $70 offer. Please call me back to straighten this out.” A woman called me back within 10 minutes. In short, I wondered why the price dropped from $240 to $70 when they are going to restore the Ipad anyways? She insisted that their “certified technicians” could not do this without the password and that it was only good for parts. Huh. So she is saying that if you lose your password your Ipad is useless. People forget passwords ALL THE TIME. While she is defending this falsity I am 100% certain that it is possible to regain factory settings WITHOUT A PASSWORD. But no. She would not budge. So I told her how to do it so she could inform her “certified technicians” then I hung up.
    Jan 6th. OK, I waited long enough. I called and asked for them to ship my Ipad back to me. Under the terms and conditions you are allowed to request this at any time. I also let them know that I think they have an interesting way of increasing their profit margin. Later that day I received a phone call from a different woman. This one wanted to know what was going on and wanted to keep me as a customer. Would I take $90? No. I want the $240 that was quoted to me. Nope. Their “certified technicians” could not figure it out. She even said they tried my suggestion and it didn’t work.
    Jan 15th: I received my Ipad. I proceeded to restore it to factory settings…even though I am not a “certified technician.” It took less than five minutes. I went to Gazelle.com. Since so much time had passed while dealing with Ecyclebest, the quote from Gazelle decreased from $220 to $160.
    Jan 21st: I mailed my Ipad to Gazelle.
    Jan 23rd: I received an email “Your box has reached Gazelle.”
    Jan 23rd: THE SAME DAY THEY RECEIVED MY IPAD: I received an email that Gazelle had transferred $160 to my paypal account. THE QUOTED AMOUNT.
    Jan.24th: I’m writing this note to alert consumers about Ecyclebest and Cashforlaptops.com.
    Just for fun I visited the two sites for a current quote on an Ipad 2:
    Ecyclebest: $240
    Gazelle: $150
    Guess which one is realistic? Go with Gazelle..they have integrity. You will not get $90 more from Ecyclebest. What you will get from Ecyclebest: Wasted time and aggravation.
  13. Lucille Carter macrumors 65816

    Jul 3, 2013
    Look at the review here and beware: http://www.resellerratings.com/store/eCycleBest
  14. mfr1340 macrumors regular

    Mar 4, 2011
    n. cal
    ecycle best a Scam

    They quoted me $420.00 for my 64g wi/fi mini and I sent it to them the same day. By the time they got back to me they changed the offer to $200.00. I told them to send it back and I gave it to a family member for free.
  15. Z8beema macrumors 6502


    Sep 18, 2013
    I'm a very big fan of swappa.com for buying and selling used phones and tablets. They charge the buyer 10 bucks to use the service and if your selling you only pay the PayPal fee. Best part is you can't post anything with a bad imei number on the site. They check before it's posted
  16. jmbever macrumors newbie

    Apr 4, 2014
    I can confirm this. A few weeks ago I was quoted 160 for my laptop. Got notice to call them so I did yesterday. Was offered 40, and they upped it to 50 at my silent displeasure. Stayed cosmetic damages, battery not holding charge (lies), and that even tho I chose the correct model when I was quoted a price, they had to confirm the type of the three they had clumped together and this one was worth less.

    I called them back today and told them that even with the power not working, the same laptop is quoted 130 on their website. He went off and came back and said the best he can do is 80. I took it.

    It's true, I had some minor scratches and dings on my computer but they were saying the battery was shot essentially and I do not appreciate that. I settled for it simply because I do not have the time to deal with that laptop any more.

    Is there some more central place we can take this awareness to? I hate to see people getting ripped off. I hate for this to be allowed to continue. It should be a crime.
  17. HarryWarden macrumors 6502a

    Oct 27, 2012
    I've never used (nor will use) this company after reading this thread. I've used Amazon in the past to trade in old iPads and never had a problem.
  18. kmorris4ev macrumors newbie

    Jul 18, 2014
    ecyclebest sucks

    eCycleBest you guys are nothing but rip offs. You guys quoted me at $133 for my samsung galaxy s3 and you guys turn around and send me only $21 nothing and i mean nothing was wrong with that phone. I have asked several times for my sd card to be sent back to me cause it has my sons pictures on there and he passed away and you guys still wont talk to me i have called you guys everyday for 3 days leaving voice mails and nothing and then when i email you guys i get an email back saying sorry but i have to send you to my customer service department and you gave the number but they dont answer the phone and the recording guy says he PROMISES that someone will call us back and guess what thats a lie. I am tired of being ripped off i really am either something needs to be fixed or i am going to the better business bureau and then something will get done. Word of mouth is important for a business and i am going to let everyone know how you treat your customers.
  19. poematik13 macrumors 6502a

    Jun 5, 2014
    its an android phone, they don't hold their value at all.
  20. kmorris4ev macrumors newbie

    Jul 18, 2014
    yeah i understand that but no reply when i call them and my sd card is still not here and that has my sons pictures on it and he passed away
  21. Rodster macrumors 68040

    May 15, 2007
    I had the opposite experience with Amazon and I will never, ever trade in another piece of electronic equipment to them.
  22. mfr1340 macrumors regular

    Mar 4, 2011
    n. cal
    I used them and they are a rip-off. They gave me a high quote, and then they took forever to get back to me. When they did they had cut the price that they quoted me in half. I was pissed because they had said You could wait until after the new phone comes out, then send it in. By the time they got back to me with the lowball price change, it was too late to get a good price on creigs list.
    They are a total rip-off.
  23. maflynn Moderator


    Staff Member

    May 3, 2009
    I've used swappa and so far (the phone is still in transit) its been a good experience. I'd recommend them
  24. Ecyclebestworst macrumors newbie

    Jul 21, 2014
    Avoid Ecyclebest

    Ecyclebest is a scam. They provide a terms and agreement that they do not follow. Also, beware i sent my iphone in perfect condition to them, promised $143 or an option to take an adjusted price. They sent me $21 and told me my phone was processed and gone. I contacted them within 20 minutes of receiving their notice. I would not send anything but junk to them, trust other sites or your local game stores-best buys-etc. And if you try to escalate, they tell you that the phone rep is the supervisor/manager. Avoid this site and process. Good luck. :(
  25. leewal macrumors newbie

    Apr 14, 2015
    Stay away from Ecyclebest!

    I am sorry that I have to give any stars at all. Please run away from this organization. I sent them an immaculate iPhone 4S with the promise of around $160.00. Finally the send me a check for $13.00, which I never cashed. After that insult, I tried to get them to return my phone, but all I could get was an answering machine. So they played the game that I couldn't get my phone back until I talked to someone there. I never did get an opportunity to talk to anyone. Please stay away from these people.:mad:

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