ING is great, in my opinion, because of the ease of use. i've been saving with them for almost a year, and i will stay with them for as long as possible because:
- my rate has increased at least three times in less than a year
- their website is secure, easy to use, and very intuitive
- their transfer-out time (for me, based on my bank) is between 2-3 days
- once you're signed up, you can open new accounts and bounce money back and forth very easily
- the savings process itself is simplified...i have automatic savings (set up through ING's site) every other week, so i never have to think about my savings, i just know that for the next three months, $x will be transferred from checking to my ING account
- you can cancel your automatic savings at any time...which is helpful if you know you'll be short on checking funds. 😱 you can then restart it at any time when you are back on track 😀
- their phone support, should you ever need to call, is wonderful...the people are polite, they speak english, and stop at nothing to help you
- the only e-mails they ever send to me is when the rate goes up
if you're planning on saving for the long term, want a good return, desire simplicity, and don't plan on raiding the account multiple times each month (which you shouldn't do anyway- it's savings!) then ING is at or near the top of the list.
hope that helps. 😉