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Khaleal

macrumors regular
Original poster
Aug 24, 2013
186
80
Anyone was able to get his display replaced for #Staingate after 4 years passed?

My friend has a MacBook Pro 15" Late 2013 (BTO) that he bought back in August 2014. He was not aware of the staingate repair program so he never got his display replaced. The display on his unit has severe delimitation.

To the best of my knowledge, the program is valid for 4 years from the date of purchase. But was just wondering if anyone got their display replaced under the repair program despite the 4 years limit already passed
 

_Kiki_

macrumors 6502a
Aug 13, 2017
961
281
it's worth the try, I had screen replacement last year in MBP 2013 without any problems (Apple Store in Edinburgh), but they refused model from 2012, in Scotland warranty coverage is up 5 years, in England and Wales up to 6 years
 

Khaleal

macrumors regular
Original poster
Aug 24, 2013
186
80
it's worth the try, I had screen replacement last year in MBP 2013 without any problems (Apple Store in Edinburgh), but they refused model from 2012, in Scotland warranty coverage is up 5 years, in England and Wales up to 6 years
Thanks for your reply. Just contacted Apple support and the guy that I've spoken to told me not to set my hopes high, but he's going to try and help me. he's supposed to get back to me by Friday.
 

Khaleal

macrumors regular
Original poster
Aug 24, 2013
186
80
So here's an update: I got a callback today and was told that my request was denied. I asked to speak with customer relations, in the beginning the senior advisor refused to forward the call to CR, but after me insisting - multiple times - I got my call forwarded to CR.
The guy from CR asked me to repeat the whole story and then said he'll call me Tuesday morning after he completes his "investigation".
I'm not expecting much, and they'll likely say you're on your own.
 

_Kiki_

macrumors 6502a
Aug 13, 2017
961
281
So here's an update: I got a callback today and was told that my request was denied. I asked to speak with customer relations, in the beginning the senior advisor refused to forward the call to CR, but after me insisting - multiple times - I got my call forwarded to CR.
The guy from CR asked me to repeat the whole story and then said he'll call me Tuesday morning after he completes his "investigation".
I'm not expecting much, and they'll likely say you're on your own.

you can set up appointment and try directly with Apple Store
 

Khaleal

macrumors regular
Original poster
Aug 24, 2013
186
80
you can set up appointment and try directly with Apple Store
I don't have an Apple store near me unfortunately, only AASP, and they're willing to replace it only if Apple approves the repair themselves.

BTW, since I'm not expecting much from Apple's CR advisor, do you think that I can peel off the anti reflective coating, and then install a 3rd party anti-glare screen protector? will that be a viable option that makes using the laptop more pleasing? (as of now, it's very difficult to use the laptop especially where there's direct sunlight)
 

adrianlondon

macrumors 601
Nov 28, 2013
4,202
5,658
Switzerland
They were relatively strict here in Switzerland. I was getting the battery replaced on my 2013 MBP and pointed out the screen mess. I'd already had the screen replaced and my argument was that although the laptop is over 4 years old, the screen isn't.

Didn't work. Well, it almost did as the guy said "ah, your laptop is only 3 months past the deadline, I'll see what I can do" but then he realised he couldn't count and it was actually 15 months past the deadline. Then he said "no". :)
 

Khaleal

macrumors regular
Original poster
Aug 24, 2013
186
80
They were relatively strict here in Switzerland. I was getting the battery replaced on my 2013 MBP and pointed out the screen mess. I'd already had the screen replaced and my argument was that although the laptop is over 4 years old, the screen isn't.

Didn't work. Well, it almost did as the guy said "ah, your laptop is only 3 months past the deadline, I'll see what I can do" but then he realised he couldn't count and it was actually 15 months past the deadline. Then he said "no". :)
You got your display replaced under staingate, and it still did happen again down the road? this sounds a little bit scary
 

adrianlondon

macrumors 601
Nov 28, 2013
4,202
5,658
Switzerland
You got your display replaced under staingate, and it still did happen again down the road? this sounds a little bit scary
They didn't fix the underlying issue at that time, so they simply swapped one screen for another. I bought my laptop at the end of 2013 and swapped the screen at the end of 2014. The replacement screen lasted longer before the coating started coming off and even today it's just around the bezels. It looks messy but it's purely an aesthetic issue at the moment.
 

navt

macrumors member
Oct 21, 2008
31
3
Got my screen replaced - no questions asked. RFB 2015 13.3 MBP purchased June 2017. Not sure how the new screen will prevent issue from recurring.
 

bennyprofane

macrumors member
Jun 23, 2015
99
333
You got your display replaced under staingate, and it still did happen again down the road? this sounds a little bit scary


I had my late 2013 15" display replaced on time under staingate extended warranty and 6 month later, I got delamination again. Had that display replaced a month before the warranty program ended and this one is holding up good so far.
 

Fishrrman

macrumors Penryn
Feb 20, 2009
26,142
10,942
OP:

At this point, the best "option" might be to use something to REMOVE whatever's left of the [sprayed-on] anti-glare coating. There are probably YouTube videos showing how others have done it -- I think one guy used "baby wipes" (and some time "rubbing").

Once it was off, if the screen looked ok, I wouldn't bother with an "anti-glare" strip cover.
I'd just "use it glossy"...
 

foldpages

macrumors regular
Oct 22, 2014
115
143
United States
My old 2013 15" had some staingate issues around 6 months after the deadline passed. I took it to the Apple Store and they told me there is nothing they can do. Even the manager wouldn't overwrite the deadline.

I called Apple, asked for a senior advisor and explained the situation. He made an exception and sent me a mail-in kit. Within a few days, I had my MBP back with a new display and no issues for the 1+ year where I kept the device.
 
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