Anyone who's had their MBP replaced.

Southernboyj

macrumors 68000
Original poster
Mar 8, 2012
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Mobile, AL
So last June I bought the 15" rMBP. A few months after I got it, it suffered from extremely bad image retention (LG display). However, I was unable to send it back until the semester was over as I'm a college student that uses it daily.

In early January I sent it in and Apple replaced the display. When it was sent back to me, the new (Samsung) display suffered from very noticeable LCD Muras.

I again had to wait until the Spring semester was over to have this fixed. So in early May I sent my rMBP in again to be fixed. Apple replaced the display again and sent it back.

Upon receiving it, I noticed this computer had the oh so common "yellow tint" issue that neither of my other displays had. Normally I would try to overlook this, but given that I paid over $2,000 for a computer that emphasizes the display, and that specific part is what is giving me all my troubles, I didnt.

So 2 weeks ago, I once again sent in my MacBook to be repaired. When they received it, I was notified that they were having a hard time replicating my issue. They then sent my computer over to the engineering department.

The engineering team I suppose noticed the offset color and replaced the display once again.

So yesterday I received my computer back now on its 4th display and it looks no different than the 3rd, very yellow and annoying. Upon calling Apple I was transferred to Customer Relations.

The lady said they were going to replace my computer with a brand new one.
I chose to go the route of letting them put a hold on my credit card so I could receive the new one first, transfer my data, etc. Then send the old one back.

My only worry is, what happens if Apple charges me this $2,000+ for a new computer, and when they receive my old one.. they say they couldn't "replicate" the issue. I would have already opened the new one.
 

B...

macrumors 68000
Mar 7, 2013
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The yellow is normal at first. Your screen is still set to the LG color profile, which is good for the LG but makes the Samsung look yellow. Some posters here have posted the .icc (calibrated profile) for Samsungs; you'll probably find it if you search the MacBook Pro forum.
 

Southernboyj

macrumors 68000
Original poster
Mar 8, 2012
1,652
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Mobile, AL
The yellow is normal at first. Your screen is still set to the LG color profile, which is good for the LG but makes the Samsung look yellow. Some posters here have posted the .icc (calibrated profile) for Samsungs; you'll probably find it if you search the MacBook Pro forum.
I've calibrated it, and my first Samsung display looked fine on the computer.

That's not what I'm worried about. Apple has already shipped the new computer. I'm just wondering what happens if they get my old one and claim they can't replicate the issue.
 

marddin

macrumors 6502
Mar 11, 2009
399
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The yellow is normal at first. Your screen is still set to the LG color profile, which is good for the LG but makes the Samsung look yellow. Some posters here have posted the .icc (calibrated profile) for Samsungs; you'll probably find it if you search the MacBook Pro forum.
^Correct. I suffered from the same Yellowing issue when I got my LG retina screen replaced with a Samsung. I cried foul but was put in my place by this forum with the color profile discrepancy. Search the forum for "Retina Samsung Color Profile." I downloaded a few Samsung Color Profiles for the retina (.icc) and the issue was resolved. Your computer still thinks it has a LG screen so that's why it's projected yellow.

Goodluck!
 

Southernboyj

macrumors 68000
Original poster
Mar 8, 2012
1,652
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Mobile, AL
^Correct. I suffered from the same Yellowing issue when I got my LG retina screen replaced with a Samsung. I cried foul but was put in my place by this forum with the color profile discrepancy. Search the forum for "Retina Samsung Color Profile." I downloaded a few Samsung Color Profiles for the retina (.icc) and the issue was resolved. Your computer still thinks it has a LG screen so that's why it's projected yellow.

Goodluck!
Can you explain why my first Samsung display looked fine then?
 

B...

macrumors 68000
Mar 7, 2013
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They might call you and you will have to emphasize how the issue is very noticeable to you and you've already gone through 3 screen replacements. Like before, they might forward it to their engineering dept., and that worked on your second replacements. Or they might not even check and take your word since you have already had so many problems.
 

Southernboyj

macrumors 68000
Original poster
Mar 8, 2012
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Mobile, AL
They might call you and you will have to emphasize how the issue is very noticeable to you and you've already gone through 3 screen replacements. Like before, they might forward it to their engineering dept., and that worked on your second replacements. Or they might not even check and take your word since you have already had so many problems.
I'd be ok with any of those scenarios. I just don't want to be stuck with 2 computers and out an extra $2,000. :(
 

B...

macrumors 68000
Mar 7, 2013
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I'd be ok with any of those scenarios. I just don't want to be stuck with 2 computers and out an extra $2,000. :(
If they did you obviously would return the new one within 14 days and then ask them about replacing the display again, or just call/email Apple to rectify the situation.
 

duervo

macrumors 68020
Feb 5, 2011
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The lady said they were going to replace my computer with a brand new one.
I chose to go the route of letting them put a hold on my credit card so I could receive the new one first, transfer my data, etc. Then send the old one back.

My only worry is, what happens if Apple charges me this $2,000+ for a new computer, and when they receive my old one.. they say they couldn't "replicate" the issue. I would have already opened the new one.
Doesn't matter. You're worrying over nothing. They're going to replace it. As far as I would be concerned, it's a done deal, and something about which you shouldn't waste time worrying.
 

Southernboyj

macrumors 68000
Original poster
Mar 8, 2012
1,652
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Mobile, AL
Doesn't matter. You're worrying over nothing. They're going to replace it. As far as I would be concerned, it's a done deal, and something about which you shouldn't waste time worrying.
So you're saying if they someone claim they can't replicate it, I'll still get to keep the new one? I have already had it repaired 3 times.
 

duervo

macrumors 68020
Feb 5, 2011
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So you're saying if they someone claim they can't replicate it, I'll still get to keep the new one? I have already had it repaired 3 times.
Yes. You will never see that system again, because they've given you a replacement unit.