Anyone's phone keep restarting on ios 10.2?

Discussion in 'iOS 10' started by bearcatfan, Dec 13, 2016.

  1. bearcatfan macrumors newbie

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    Sep 11, 2016
    #1
    I updated my daughter's iphone 6 yesterday. Beginning last night, her iphone would restart itself when she was on one of her social media apps. I deleted and reinstalled FB, Snapchat and Instagram one by one, and all was okay until she texted me from school to say her phone just restarted when she tried to text me.

    Any thoughts on what could be wrong, and how to fix it?
     
  2. bearcatfan, Dec 14, 2016
    Last edited: Dec 14, 2016

    bearcatfan thread starter macrumors newbie

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    Sep 11, 2016
    #2
    Can anyone help? Anecdotally it happened on several of her friends' phones, too, as well as her sisters. Apple chat said to make sure all the apps are up to date and we have. As they;ve been updated it's happening less frequently but it still is happening - just now when she was googling something. Thoughts, especially since it's happened to three phones that we know of after the update?

    Apps are always up to date but there have been a bunch since the ios update and they keep coming.
     
  3. SoApple macrumors regular

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    Sep 21, 2012
  4. bearcatfan thread starter macrumors newbie

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    Sep 11, 2016
    #4
    I asked her what she was doing and it was a different thing each time - social media app, music, texting with the native app and now Googling through Safari. What the heck?

    I saw it happen with my own eyes. The phone goes to a white screen with the black Apple logo and then comes back to the lock screen like nothing ever happened. I don't know the correct term for that, sorry.
     
  5. SoApple macrumors regular

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    Sep 21, 2012
    #5
    Happens randomly. My phone is on the counter and i see it just randomly restart. Really frustrating.
     
  6. bearcatfan thread starter macrumors newbie

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    Sep 11, 2016
    #6
    I can't account for whether it restarts without anyone knowing. I've kept track of when it does, but obviously if the phone isn't being used or watched I don't know if it's happening. It hasn't happened to my or my husband's phone that I know of.
     
  7. SoApple macrumors regular

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    Sep 21, 2012
    #7
    Took it out of my pocket with the apple logo and thought i mistakenly turned it off but when i went to pick up my phone form the table saw it again. Might pass by the apple store later on but i dont think i can reproduce the issue infront of them
     
  8. bearcatfan, Dec 14, 2016
    Last edited: Dec 14, 2016

    bearcatfan thread starter macrumors newbie

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    Sep 11, 2016
    #8
    These are all iphone 6, from what I can gather.
     
  9. SoApple macrumors regular

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    Sep 21, 2012
    #9
    Gf's 7 plus has no issue but just happened again. Sigh.
     
  10. C DM macrumors Westmere

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    Oct 17, 2011
    #10
    Have people tried resetting all settings or just reinstalling?
     
  11. bearcatfan thread starter macrumors newbie

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    Sep 11, 2016
    #11
    I deleted and reinstalled the apps that originally caused the problem when it started on Dec. 12/13- facebook, snapchat and instagram. But it also happened on the native texting app and on Safari.
     
  12. SoApple macrumors regular

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    Sep 21, 2012
    #12
    Reset settings but still happens when my phone is locked. Happened for a 5th time in under 3 hours.
     
  13. bearcatfan thread starter macrumors newbie

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    Sep 11, 2016
    #13
    Apple did an online diagnostic and determined the hardware was fine. They could see a bunch of software crashes, obviously. They said the wifi update might have gotten corrupted on both phones, even though I've updated that way on multiple devices for several years. Talked me through backup and restore via itunes. Here's hoping .....
     
  14. bearcatfan thread starter macrumors newbie

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    Sep 11, 2016
    #14
    It's still happening. And a family I know with 8 iPhones says it's happening on every single one after the update. I will let Apple chat know.
     
  15. cswifx Suspended

    cswifx

    Joined:
    Dec 15, 2016
    #15
    Do you have the Microsoft Outlook app on your devices? Prior to iOS 10.2 it made my device respring randomly, and I'm not sure if you are having that problem.
     
  16. bearcatfan thread starter macrumors newbie

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    Sep 11, 2016
    #16
    One phone does, one doesn't. I'm getting a call from a senior advisor tomorrow, but I've already put in for Verizon replacements.

    Thanks .... I'm hoping the advisor can help, but I'm not sure what more can be done.
     
  17. soamz macrumors 6502a

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    Jun 20, 2010
    Location:
    Orissa, India
    #17
    iPhone 6 Plus here, its restarting in every 5-10 mins.
    Screen goes, then comes back.

    And phone app and messages app completely goes blank.
    And no calls and SMS come then. I have to restart to get it, then again same thing in 5 minutes, again vanishes.
     
  18. Paco II macrumors 65816

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    Sep 13, 2009
    #18
    I'm not experiencing the phone restarting, but I am experiencing a lot more springboard crashes in 10.2 compared to 10.1. Black screen, spinner icon, then back to home screen.
     
  19. bearcatfan thread starter macrumors newbie

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    Sep 11, 2016
    #19
    Snapchat was the culprit here.

    For us, it was fixed by first disabling background app refresh - I compared all the settings across the phones, and this was enabled on my daughters' phones, and disabled in mine (I had no problems).

    Then, within 10 minutes, a fresh snapchat update came through that had the same number across the phones. For some reason, SC on my daughters' phones had a different build number than the one on mine, no matter how many times they deleted and reinstalled it.

    No restarts since doing that Monday. I am not sure if background refresh had anything to do with it, but definitely getting the "right" snapchat update was the solution. Frustrating why they got a different one to begin with.
     
  20. Mlrollin91 macrumors G5

    Mlrollin91

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    Nov 20, 2008
    Location:
    Ventura County
    #20
    Just because you haven't had issues in the past doesn't mean you won't have issues in the future. I have had countless successful OTA updates and I have had a handful of corrupted OTA updates. Its just how software works. Additionally, if the software is corrupt, restoring your backup would then restore the corrupt software. The only way would to restore as new.

    Sounds like Snapchat was the issue, but if it returns, then you definitely need to restore the phone as new.
     
  21. soamz macrumors 6502a

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    Jun 20, 2010
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    Orissa, India
  22. dyusem macrumors member

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    Feb 21, 2005
    Location:
    SF North Bay
    #22
    This same thing was frequently occurring a few weeks ago in 10.1 on my iP6, and then it did not happen again until twice today.

    I have yet to install 10.2.

    If I plug the phone into my MBP while it is crashing (i.e., Black screen, spinner icon, black screen, spinner icon over and over), it will then go back to the keypad to unlock.

    Very strange behavior which must be software related IMHO...
     
  23. Cinbit3355 macrumors newbie

    Cinbit3355

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    Jan 10, 2017
    #23
    --- Post Merged, Jan 10, 2017 ---
    [QUOTE="Cinbit3355, my iPhone 5s random reboots 7 or 8 times a day, usually when I try to make a phone call. It's frustrating.
     
  24. GrievingFob606 Suspended

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    Nov 15, 2016
  25. Septembersrain Contributor

    Septembersrain

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    Dec 14, 2013
    Location:
    Texas
    #25
    I think it's happening with mine in standby. I keep losing my battery stats.

    7+ here.
     

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