Anything I can do about bleeding light on the edge of the screen?

Discussion in 'iPad' started by XciteMe, Jul 7, 2010.

  1. XciteMe macrumors 6502

    May 21, 2009
    Santa Monica, CA
    JUST opened my 64 3G iPad I bought from Best Buy, and there's some pretty bad backlight bleeding on the right side and left side edges.

    To me this is unacceptable.

    Please tell me if anybody here has had luck in exchanging it for another iPad? Will I have to take it to Best Buy, or can I go into an Apple Store? If they do offer a replacement will it be new or a refurb?

    Please help, I'm so bummed. :(
  2. i-Want-Apples macrumors regular

    Aug 25, 2008
    Personally, I would not accept this. A brand new product (especially one that is quite expensive) having an issue like this is a big deal to me. When I buy something new, I want it to look new, etc.

    I've had issues with electronic screens in the past, i.e. I went through 4 PSPs before finding one that didn't have a dead pixel. When I noticed an issue with the screen, I took it back. I showed the store the problem and they exchanged it with no problem. I don't see Best Buy being any different, because in my opinion that is a defect.

    I would definitely take it into Best Buy, explain the situation (show them if you have to) and ask to exchange it. My only concern with returning it to Apple is that I've heard different stories, some people say you can get a refurbished product when you exchange it, while others have said that is only after the regular return policy. So, I would definitely start with Best Buy to see if they take care of it.

    Good luck!
  3. cmvsm macrumors 6502a


    Nov 12, 2004
    You'd have better luck going to the Apple store. Best Buy will take your iPad, compare it to one of the demo units or one of the mobile checkout iPads that the associates use, and say because the comparison units have the same thing, which they will, they won't be willing to take a chance on Apple not taking it back, thus they would have to eat the cost of the iPad. Apple is a little more lenient because they are the manufacturer, and can turn around, 'recondition' it, and sell as a refurb. So they are not as sensitive to a return, but you still have to dance with some of the Apple store geniuses if your claim is more nit picking than anything.

    Unless it is absolutely horrible, you have to realize that LCD technology is not 'perfect' and that some bleed is going to be encountered. Its the same with $2K television LCD's, so why wouldn't it hold true for a small iPad? Samsung would tell you to jump in the lake if you continue to ask for a 55" LCD screen replacement after they replaced the first on good faith. Amazon will do the same.

    I've seen 7 iPads, and they all had 'some' bleed. This is just the nature of the beast. Anyone who says their's is 'perfect', then they just aren't as sensitive to it as the next guy. Mine has a very tiny bit at the bottom of the screen when in portrait mode, but nothing to complain about. The screen looks fantastic.

    However, this doesn't mean that if you legitimately have an overly excessive backlight issue, that you don't take it in and get a replacement. If you are nit picking, that is something entirely different. Only you can make that determination.

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