AOL music videos not working

Nermal

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Original poster
Staff member
Dec 7, 2002
18,704
1,192
New Zealand
Whenever I try to watch a video from music.aol.com, I get a Safari-generated message "Sorry, there was a problem retrieving all the data for this content" (the video doesn't even start to play). Everything worked fine a couple of months ago, but I'm at a loss as to what I should be looking at to try to fix the problem. Has anyone else had this error?

Thanks :)
 

mad jew

Moderator emeritus
Apr 3, 2004
32,199
6
Adelaide, Australia
I don't use AOL but they seem to be working for me on a PPC version of the latest Safari release. Do you have any specific links to videos that don't work?
 

Nermal

Moderator
Original poster
Staff member
Dec 7, 2002
18,704
1,192
New Zealand
Whoops, I completely forgot about this thread. I can't seem to get any videos to work, but here's an example of one I've having trouble with.
 

EricNau

Moderator emeritus
Apr 27, 2005
10,646
31
San Francisco, CA
Nermal said:
Whoops, I completely forgot about this thread. I can't seem to get any videos to work, but here's an example of one I've having trouble with.
Played just fine in Safari on my MacBook.

...Although I'm not sure why you'd want to play it. ;) :p
 

Nermal

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Original poster
Staff member
Dec 7, 2002
18,704
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New Zealand
EricNau said:
...Although I'm not sure why you'd want to play it. ;) :p
Heh, it's just an example, don't read too much into it :p

So it worked for both of you? I tried Firefox and it didn't work there either - it seemed to think I was running on Windows as it tried to install an ActiveX extension.


Here's the contents of my /Library/Internet Plug-Ins folder, am I missing anything that the two of you have?

DivXBrowserPlugin.plugin
Flash Player Enabler.plugin
Flash Player.plugin
flashplayer.xpt
Flip4Mac WMV Plugin.plugin
Flip4Mac WMV Plugin.webplugin
iPhotoPhotocast.plugin
Java Apple Plugin Enabler
Java Applet.plugin
JavaPluginCocoa.bundle
NP-PPC-Dir-Shockwave
npdivx.xpt
nsIQTScriptablePlugin.xpt
Quartz Composer.webplugin
QuickTime Plugin.plugin
QuickTime Plugin.webplugin
RealPlayer Plugin.plugin
VerifiedDownloadPlugin.plugin
 

mad jew

Moderator emeritus
Apr 3, 2004
32,199
6
Adelaide, Australia
I got this error. It's strange because some of the movies are working for me but apparently not this one.


Picture 1.png


The movie didn't play at all with Safari 2.0.4 on a PPC machine with the following plugins.


Code:
nsIQTScriptablePlugin.xpt
DRM Plugin.bundle
NPSVG3Carbon
Flash Player Enabler.plugin
QuickTime Plugin.webplugin
Flip4Mac WMV Plugin.plugin
NPSVG3.zip
VerifiedDownloadPlugin.plugin
Quartz Composer.webplugin
flashplayer.xpt
NP-PPC-Dir-Shockwave
Java Applet Plugin Enabler
Java Applet.plugin
iPhotoPhotocast.plugin
JavaPluginCocoa.bundle
Flip4Mac WMV Plugin.webplugin
Flash Player.plugin
QuickTime Plugin.plugin

I hold Nermal personally responsible for this problem.
 

EricNau

Moderator emeritus
Apr 27, 2005
10,646
31
San Francisco, CA
mad jew said:
I got this error. It's strange because some of the movies are working for me but apparently not this one.
Have you noticed a pattern in which movies play and which don't. ...Some AOL music videos are flash and others (I believe most) are quicktime.
 

mad jew

Moderator emeritus
Apr 3, 2004
32,199
6
Adelaide, Australia
I don't use AOL and I've only checked out a couple of movies for the purpose of this thread so I haven't noticed any trends yet, but I'll see what I can come up with. I'll also try reinstalling Flash. :)
 

Nermal

Moderator
Original poster
Staff member
Dec 7, 2002
18,704
1,192
New Zealand
Hmm, this is a very unusual problem! I've tried both Safari and Firefox and neither of them work, and Firefox tried to install a Windows Media extension. I suppose it's possible that AOL uses Windows Media if you're on Windows, and QuickTime on Mac. I'll try removing Flip4Mac and see what happens.
 

mad jew

Moderator emeritus
Apr 3, 2004
32,199
6
Adelaide, Australia
Nermal, we suck. I'm determined to get to the bottom of this. When you view the source code for the link you provided earlier, did it give a massive list of quite specific errors?
 

Nermal

Moderator
Original poster
Staff member
Dec 7, 2002
18,704
1,192
New Zealand
Yep, it certainly does! I've tried doing a search for ".mov" to find the actual video file, but it's not there.
 

Nermal

Moderator
Original poster
Staff member
Dec 7, 2002
18,704
1,192
New Zealand
mad jew said:
If it's not too much trouble, can one of the people who has this working post their source code from Nermal's link please. That'd be awesome. :)
Eric, wake up please :)
 

EricNau

Moderator emeritus
Apr 27, 2005
10,646
31
San Francisco, CA
Nermal said:
Eric, wake up please :)
Sorry, I was working when I should have been MacRumoring. I'm so ashamed. :eek: ;)


Here's the source code (you wanted all of it, right?)...

EDIT: OK, it's 24,043 characters too many; I'll try to get it up shortly.
 

EricNau

Moderator emeritus
Apr 27, 2005
10,646
31
San Francisco, CA
Here's the <body> code...

Code:
<body  >

<script>
if (parent.frames.browser) {
    // no snugfit.
} else {
    var debug = 0;

    /* Need to resize the window if it's not AOL, or < AOL 9.0 */
    var agt = navigator.userAgent.toLowerCase();
    var isAOL   = (agt.indexOf("aol") != -1);
    var isGecko =  (agt.indexOf("gecko") != -1);
    var isIE55 =  (agt.indexOf("msie 5.5") != -1);
    var isIE52 =  (agt.indexOf("msie 5.2") != -1);
    var isMac = 1;

    if (debug) {
        if (isAOL) {
            var w=716, h=384;
        } else if (isGecko) {
            var w=712, h=378;
        } else {
            var w=698, h=365;
        }
    } else if (isMac) {
        var w=703, h=366;
    } else {
        var w=703, h=365;
    }
            
    if (isAOL) {
        top.resizeTo(w, h);
        top.moveTo(0,0);
    } else {
        if (isGecko) {
            var overSizeWidth = w - top.window.innerWidth;
            var overSizeHeight = h - top.window.innerHeight;
        }
        else {
            if (isIE55 || isIE52) {
                var overSizeWidth = w - document.body.clientWidth;
                var overSizeHeight = h - document.body.clientHeight;
            } else {
                if (document.compatMode && document.compatMode != "BackCompat") {
                    var overSizeWidth = w - document.documentElement.clientWidth;
                    var overSizeHeight = h - document.documentElement.clientHeight;
                } else {
                    var overSizeWidth = w - document.body.clientWidth;
                    var overSizeHeight = h - document.body.clientHeight;
                }
            }
        }
        try {
            top.resizeBy (overSizeWidth, overSizeHeight );
        }
        catch(err) {}
    }
}

</script>

<!-- div id="videoPage" style="margin-left:0px;" -->
<div id="videoPage">


    <div id="alert" style="z-index:100;">
        <div class="head"><span><a href="#" onclick="hideAlert(); return false;">CLOSE</a></span></div>
        <div class="body">
            <p id="alertText"></p>
            <a href="#" onclick="hideAlert();return false;" class="btn"><img border="0" src="http://video.aolcdn.com/aolvideo30/popup_dialog_ok" width="64" height="22" alt="OK"/></a>
            <div id="alertCode"></div>
        </div>
    </div>




<div id="videoHeader"><a class="logo" id="logoLink" border="0"  href="http://www.aolmusic.com"  target="_new"><img border="0" src="http://video.aolcdn.com/aolvideo_branding/43fb8b1f-00318-06d4f-400cb8e1" alt="AOL Music Logo" id="logoImage"></a> <div style="width:180px; height:16px; left:142; position:absolute; border:0; z-index:3; top: 0px;">
<!--req:130x16_1.aolvideo.us.aol ad:130x16_1.aolvideo.us.aol-->
<script type="text/javascript">
<!--
htmlAdWH('93217164', '130', '16');
//-->
</script><noscript><a href="http://ar.atwola.com/link/93217164/1890355042/aoladp?target=_blank&border=0" target="_blank">
<img src="http://ar.atwola.com/image/93217164/1890355042/aoladp" alt="advertisement" width="130" height="16" border="0" /></a></noscript></div> <a class="signOn" href="#" onClick="setCookie('AOLVideo_Player_URL', playerUrl); showLayer('loginLayer', 500, 16, lu); return false" > Sign In</a> <a href="#" onclick="help();" class="help"><img border="0" src="http://video.aolcdn.com/aolvideo30/help_bttn_champagne_010606" width="40" height="14" alt="HELP"/></a></div>

<div id="videoPlayer">

<script src="http://nsvapp-prod-rr.stream.aol.com/fugu-wrapper"></script>
<script>
FUGU.pid = "DL";
FUGU.country = "US";
FUGU.locale = "US";
FUGU.company = "AOL";
FUGU.version = "1.0";
FUGU.brand = "AOL";
FUGU.length = "203";
FUGU.showads = "1";
FUGU.skin = "grey";
FUGU.pmmsid = "1731528";
FUGU.restarturl = "mode=0&pmmsid=1731528&restartUrl=http%3a%2f%2fmp%2eaol%2ecom%2fvideo%2eindex%2eadp%3fmode%3d2%26pmmsid%3d1731528&mode=2";
FUGU.assetInfo = {
	genre: 'MUSIC - Dance and Electronica',
	franchise: "MUSIC: Music Videos",
	surfacePoint: 'mp.aol'
}
FUGU.cpid = "pmmsid:1731528";
FUGU.PlayVideoLarge("pmmsid:1731528", [ "Madonna", "Confessions on a Dance Floor", "\'Jump\'" ], "grey");
startUpdates();
</script>
</div>

<!-- Hint Div -->
<div id="hintBox" style="display:none;">
    <div class="left"> </div>
    <div class="center">TIP: Your video will play after the commercial.</div>
    <div class="right"><a href="#" onClick="closeHint()"><img src="http://video.aolcdn.com/aolvideo30/hint_close_bttn_champaign" class="hintClose" /></a></div>
</div>

 <iframe class="contentPanel" name="cp_frame" tabindex="1" allowtransparency="true" src="cpf.adp?init=1&pmmsid=1731528&channel=music" border="0" frameborder="0" marginheight="0" marginwidth="0"></iframe>


<div id="videoButtons"></div>
<div style="position:relative; width:0px; height:0px;">

 <iframe name="cp_loader" id="cp_loader" src="" tabindex="1" hspace="0" vspace="0" scrolling="no" frameborder="no" style="margin:0px;padding:0px;border:0px;" height="0" width="0"></iframe> 


</div>
</div>

<script>
setDCad(defaultBanner, currentCpid);
loadCP(currentCpid, true);
</script>
<iframe id="my_favorite_video" src="" height=0 width=0 frameborder=0>
</iframe>
<iframe id="play_loader" name="play_loader" src="" height=0 width=0 frameborder=0>
</iframe>


</body>
 

Nermal

Moderator
Original poster
Staff member
Dec 7, 2002
18,704
1,192
New Zealand
Hmm, I don't see any .mov file in there, but it must be getting the video from somewhere! :confused:
 

Nermal

Moderator
Original poster
Staff member
Dec 7, 2002
18,704
1,192
New Zealand
I can't find .mov in the source, even when I do a View Frame Source on the little blue bit :confused:
 

EricNau

Moderator emeritus
Apr 27, 2005
10,646
31
San Francisco, CA
Nermal said:
I can't find .mov in the source, even when I do a View Frame Source on the little blue bit :confused:
If you select View Frame Source after right-clicking this section:
Picture 1.png

The first script in your source code should be:
Code:
<script>
 document.domain = 'aol.com';
 function $(id){ return document.getElementById(id); }
 var t = new Date().getTime();
 var noasset = false;
 var lc_failsafe_timeout_nb = 10000;
 var lc_failsafe_timeout_bb = 3000;
 var debug_enabled = false;
 var extra_tracking_percent = 5;
 var fugu_hostname = 'nsvapp-prod-rr.stream.aol.com:80';
 var perfurl = '/performance?';
 var PostDelURL = 'false';
 var hqu = null;
 var eai = null;
 var fid = '31';
 var nsvurl = null;
 var wmspls = null;
 var nsvpls = null;
 var nsvid = null;
 var wmsid = null;
 var pmmsid = '1731528';
 var bpsselect = false;
 var autoplay = 'true';
 var staticad = '/autoplay_default.gif';
 var logourl = null;
 var title = 'Madonna: \'Jump\'';
 var showads = 1;
 var qtpls = null;
 var realpls = null;
 var livestream = false;
 var enableSync = true;
 var cur_template = "large-mac";
 var tsize = "large";
 var width = 320;
 var height = 317;
 var aspect = 4;
 var video = true;
 var prefs = 1;
 var showui = 1;
 var streamer = '';
 var angle = '0';
 var sami = false;
 var apos  = '0';
 var lpos  = '0';
 var ppos = '0';
 var poffset = '0';
 var eventid = '';
 var maxbps = '0';
 var skin_dir = '/skins/large-mac/default/';
 var LOCALE = 'US';
 var franchise = '';
 var restartUrl = 'http://forums.macrumors.com/showthread.php?p=2964608&posted=1';
 var wwwtrack = false;
 var mtrack = true;
 var curtain = false;
 var channel = null;
 var eventTimers = null;
 var keyID = null;
 var keySeedID = null;
 var checkDRMFlag = false;
 var scrollfmt = null;
 var userCountry = '';
 var UVOX_HOSTNAME = 'nsv.stream.aol.com';
 var FS_MSG_FREQ = 3;
 var UVOX_IPS = [ 
        '205.188.214.18',
        '205.188.214.34',
        '207.200.96.34',
        '207.200.96.50' ];
 var bbconndev = 'unknown';
 var cpus = new Array('1500','1000','750','500');
 var bpsforcpus = new Array('700','512','350','220');
 var aduid = '';
 var spatoken = '110B1C5612C09155';
 var timezone   = '';
 var screenname = 'AnonymousWebUser';
 var service    = '0';
 var realm      = 'Unknown';
 var authtype   = '';
 var clientVer  = '';
 var uid        = '5c6a733105fd35f900f35f96c1453ef0';
 var bwhint     = 700;
 var cpuspeed   = 0;
 var vl5bandwidth  = 0;
 var zipcode    = '';
 var sessionid  = '278273edda9cf32350042baf31823b78';
 var company    = 'AOL';
 var country    = 'US';
 var brand      = 'AOL';
 var player     = 'qt';
 var pid      = 'DL';
 var fugu_version = '252';
 var usa_token = 'r=431541275&uid=5c6a733105fd35f900f35f96c1453ef0&sid=278273edda9cf32350042baf31823b78&expires=1161400155&csum=9fed34bccd58ce1d9e8d642ce1b97776';
 var usa_interval = 7200;
 var usa_auto_refresh = 15;
 var netobj = null;
 var clientInfo = null;
 var clientIndi = null;
 var tz = new String((new Date().getTimezoneOffset())/60);
 var adserver = 'http://web.lightningcast.net/servlets/getPlaylist';
 var unagi_version = '2.6';
 var userInfo = { gender: "",                  age: "",                  daypart: "",                  dma: "",                  connectionSpeed: "700" };
 var assetInfo = { franchise: "",                  genre: "MUSIC - Dance and Electronica",                  surfacePoint: "mp.aol",                  playlistGroup: "" };
</script>
<script charset="utf-8">
var top_playlist_url = null;
var Item0 = {
	ver: "2.0-AOL",
	qturl: "http://pdl.stream.aol.com/aol/us/aolmusic/artists/wmg/madonna/madonna_jump_7cddw_dl.mov",
	uid: "5c6a733105fd35f900f35f96c1453ef0", 
	pid: "DL",
	cpid: "pmmsid:1731528",
	hqu: "",
	assetInfo: {
		franchise: "",
		genre: "MUSIC - Dance and Electronica",
		surfacePoint: "mp.aol",
		playlistGroup: ""
	},
	userInfo: {
		gender: "",
		age: "",
		daypart: "",
		dma: "",
		connectionSpeed: "700"
	},
	sText: ["Madonna","Confessions on a Dance Floor","\'Jump\'"]

};

PlayList = {
	items: [Item0],
	loop: false
}
</script>