App icons missing

Discussion in 'OS X El Capitan (10.11)' started by FangRock, Jun 20, 2015.

  1. FangRock macrumors member


    Jun 25, 2007
    Lincoln, UK
    I'm not sure if this is related to El Capitan, but since running it, i have no icons for apps in the iTunes store. They are fine in 'my apps' and music and TV is fine. I've tried 'reset iTunes store cache' and i've started itunes with a clean library, but don't know what else to do. Any ideas? Thanks!
  2. PsyOpWarlord macrumors 6502


    Nov 11, 2010
    Colorado Springs, CO
    Mine is the same. Could just be the iTunes App Store. I just don't remember if they were showing before.
  3. FangRock thread starter macrumors member


    Jun 25, 2007
    Lincoln, UK
    I've tried everything I an think of and just can't get them to display.
  4. adrianlondon macrumors 6502a


    Nov 28, 2013
    Already reported in either the bugs or not-working thread. Icons are missing in 10.11; it's a bug.
  5. FangRock thread starter macrumors member


    Jun 25, 2007
    Lincoln, UK
    Thanks @adrianlondon I hadn't spotted that.
  6. KazuSnow macrumors regular


    May 24, 2010
    Canada (Australian)
    What about reporting it to apple? Or are we assuming they read or bug threads on here...
  7. Tartan Tommyboy macrumors newbie

    Oct 9, 2015
    I think I have a fix for this. For each blanked out icon:

    1. Click on it and then click Cmd + i (an info box will pop up)

    2. That should show the icon as you would expect it to look - right at the top of this info popup box

    3. Click to get rid of the pop up info box by clicking on the red close

    4. Go to the blank icon that you want to restore and click on it and then click Cmd + C to copy it

    5. Click somewhere else on your desktop and then press Cmd + V to paste it

    6. What you should then see (for e.g.) is the correct icon with (e.g.) Mail 2

    7. Click on the blanked out icon that looked wrong, and drag it to Trash - leaving the new icon (labelled 2)

    8. Click on your new icon and click File > Rename

    9. Rename it back to what you want (e.g. Mail)

    You need to do Steps 1 to 3 for EACH blanked out icon. I got lazy and didn't do these steps each time and the fix didn't work.

    Hope it works for you.

  8. sysrage macrumors newbie

    Aug 11, 2009
    Thank you for this post. After upgrading to El Capitan, a bunch of shortcuts I had previously made were missing their icons. I started following your directions and it worked great. I then accidentally found a slightly faster/easier method:

    1. Hold Cmd and click on every app that is missing its icon.

    2. Press Cmd + i (this will open the info window for every one of the apps).

    3. Close all of the info windows.

    4. Click twice slowly (not a double-click, but click, pause, click) on each of the app names that are missing icons, as if you were going to re-name them.

    As soon as the name turns into an edit box, the icon will reappear. You can just click on the next one without changing the name.

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