App instalaltion trouble

Discussion in 'iPhone Tips, Help and Troubleshooting' started by saturn88, Nov 3, 2017.

  1. saturn88 macrumors 6502

    Joined:
    Sep 5, 2011
    #1
    I am trying to install an app (any app). I am new to iPhone: switching from Galaxy...
    After I click Get button next to an app in App Store, It takes me to this screen and says "double click to install". What am I supposed to "double click"? I tried to double-click on everything: on app icon, on the actual "double-click to install" sign, on everything! ...but nothing happens.

    upload_2017-11-3_23-43-16.png
    [​IMG]
    [​IMG]
     
  2. mac&cheesey macrumors 6502

    Joined:
    Dec 21, 2008
    #2
    It looks like the double click prompt graphic lines up with the side button on the right. Have you tried double clicking it?
     
  3. saturn88 thread starter macrumors 6502

    Joined:
    Sep 5, 2011
    #3
    I have. Still, nothing happens. Thanks for your reply.
     
  4. Absrnd macrumors 6502a

    Absrnd

    Joined:
    Apr 15, 2010
    Location:
    Flatland
    #4
    Yes you should double klick the side button, this lets faceId approve your iTunes purchase.
     
  5. saturn88 thread starter macrumors 6502

    Joined:
    Sep 5, 2011
    #5
    The side button does not come out. And it's not clickable in any way. I have even tried to restart the phone. It seems I can't install any app. Thanks for your reply.
     
  6. Absrnd macrumors 6502a

    Absrnd

    Joined:
    Apr 15, 2010
    Location:
    Flatland
    #6
    Does your side button work at all ?
    like turning the iPhone on and off ?
     
  7. saturn88 thread starter macrumors 6502

    Joined:
    Sep 5, 2011
    #7
    Oh, so you guys meant that hardware side button (power)! I thought the "double click to install" sign refers to that white soft button bouncing on the side! So yes, when I double click the hardware button it does work! I was able to proceed with the installation. Thank you so much!

    I believe the reason of my confusion: I didn't expect a hardware button to be used for app installation.

    Perhaps the sign should say "double click the Power button to activate the faceId approval"
     
  8. Danielkg macrumors newbie

    Joined:
    Jul 14, 2011
    Location:
    Wrexham, Wales, UK
    #8
    Yes. It’s for Apple Pay to start then uses Face ID
     

Share This Page

7 November 3, 2017