App store closing

Discussion in 'Mac Basics and Help' started by Goobypls, Jun 6, 2017.

  1. Goobypls macrumors newbie

    Joined:
    Mar 23, 2017
    #1
    Hi,

    I am running macbook air, sierra.

    My app store says there are 4 updates pending. Everytime I try to open it it says:

    'App store quit unexpectedly. Click reopen to open the application again'

    I have tried uninstalling but it won't let me. When I launch the computer in safe mode it also happens.

    Please help
     
  2. Goobypls thread starter macrumors newbie

    Joined:
    Mar 23, 2017
    #2
    Mods, can you edit title to say 'App store' instead of 'mac store'?
     
  3. kiwipeso1 Suspended

    kiwipeso1

    Joined:
    Sep 17, 2001
    Location:
    Wellington, New Zealand
    #3

    Have you got your mac online ? Mac App Store won't run without being online.
    You also need to have enough ram free to run the MAS, so quit a few other big apps like chrome or word or adobe CC, etc.
    Then just run MAS and go to the updates tab on the top right, and click on the update all button.
    While you are there in the MAS, get memory clean 2 by FIPLAB and use it to clear up ram when you use too much.

    Otherwise, if you still have problems getting the updates, you may need to be logged into the AppleID used by those apps.
     
  4. Goobypls thread starter macrumors newbie

    Joined:
    Mar 23, 2017
    #4
    Yes, it's going online no problem. Also, RAM shouldn't be an issue, this laptop is a month old and has practically nothing on it.

    I can't run MAS as it never starts, giving me a box saying it has quit unexpectedly before the store opens. (MAS = mac apple store?)
     
  5. kiwipeso1 Suspended

    kiwipeso1

    Joined:
    Sep 17, 2001
    Location:
    Wellington, New Zealand
    #5
    Then you need to quit the other apps, or restart and not reopen the existing apps and windows you have running now.
     
  6. Goobypls thread starter macrumors newbie

    Joined:
    Mar 23, 2017
  7. kiwipeso1 Suspended

    kiwipeso1

    Joined:
    Sep 17, 2001
    Location:
    Wellington, New Zealand
    #7
  8. Goobypls thread starter macrumors newbie

    Joined:
    Mar 23, 2017
    #8
  9. Rok73 macrumors 65816

    Rok73

    Joined:
    Apr 21, 2015
    Location:
    Planet Earth
    #9
    This is completely - I repeat - completely unnecessary. o_O
     
  10. Goobypls thread starter macrumors newbie

    Joined:
    Mar 23, 2017
    #10
    Hi Rok73. Do you have any solution to the app store issue?
     
  11. tallPete macrumors newbie

    Joined:
    Oct 9, 2014
    #11
  12. Alrescha macrumors 68020

    Joined:
    Jan 1, 2008
    #12
    I agree that reinstalling the OS is probably overkill. On the other hand, Apple is smart about this and you can safely reinstall macOS and it will not disturb any of your data.

    A.
     
  13. kiwipeso1 Suspended

    kiwipeso1

    Joined:
    Sep 17, 2001
    Location:
    Wellington, New Zealand
    #13
    Alright, so does anyone else here have a more difficult option for a newbie to fix the app store bug ? Could you please post it smugly below.
     
  14. tallPete macrumors newbie

    Joined:
    Oct 9, 2014
    #14
    I already posted a link above. It involves deleting directories, very easy.
     
  15. Goobypls thread starter macrumors newbie

    Joined:
    Mar 23, 2017
    #15
    Hi Pete, unfortunately that link did not work. I simply had the same issue after doing it. Thanks for the suggestion though
     

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