App Store not loading

[mpavilion]

Only the "Updates" tab of the App Store is loading on my phone -- the other tabs are just blank white -- so I can't search for new apps. I tried quitting the app, even restarting the phone; no dice. The App Store loads normally on my iPad ("normally" slow, at least). What's up? Thx

 

[ebiggs]

When you restarted your phone did you do a hard restart (pressing both home and lock buttons until phone shuts off) or a soft restart (slide to power off)?

Do a hard restart, if you didn't.

If that doesn't work, you could try this:
- Open the App Store
- Hold the lock button until the "Slide to power off" screen appears.
- While on that screen, let go of the lock button and then press and hold the home button until your phone cuts to your home screen.
- Reopen the App Store

If things are still not working, try Resetting Network Settings and then if that doesn't work Reset All Settings in Settings > General > Reset.

Hope one of these works!

 

[mpavilion]

When you restarted your phone did you do a hard restart (pressing both home and lock buttons until phone shuts off) or a soft restart (slide to power off)?

Do a hard restart, if you didn't.

If that doesn't work, you could try this:
- Open the App Store
- Hold the lock button until the "Slide to power off" screen appears.
- While on that screen, let go of the lock button and then press and hold the home button until your phone cuts to your home screen.
- Reopen the App Store

If things are still not working, try Resetting Network Settings and then if that doesn't work Reset All Settings in Settings > General > Reset.

Hope one of these works!

Thanks! Most helpful MR post ever.

I've tried everything through Reset Network Settings, and still no dice. A bit hesitant to Reset All Settings, b/c it'll be such a PITA setting everything back the way it was. Maybe I'll try a wipe and iCloud restore, if it doesn't somehow "fix itself"... (I don't try new apps that often, but obv. will need App Store to work again eventually.)

 

[C DM]

Another (a bit unusual) thing to try is to tap at least 10 times on the updates tab icon at the bottom right of the screen when you are in the App Store app. Apparently that resets the app and should reload everything. You can then even close it out from app switcher/multitasking view and start it again to see if it loads everything from a fresh start basically.

Also, signing out from the App Store in settings and signing back in might be worth a try, if that hasn't been attempted yet.

 

[mpavilion]

Another (a bit unusual) thing to try is to tap at least 10 times on the updates tab icon at the bottom right of the screen when you are in the App Store app. Apparently that resets the app and should reload everything. You can then even close it out from app switcher/multitasking view and start it again to see if it loads everything from a fresh start basically.

Also, signing out from the App Store in settings and signing back in might be worth a try, if that hasn't been attempted yet.

Thanks -- I had indeed tried signing out / in of the App Store; also just tried the tapping thing, with no luck.

I see complaints about this issue on the Apple.com discussion boards, going back a few years -- seems like there's no consistent fix that works for everybody.

If nothing else, I wonder if it will be automatically resolved when the next iOS update is released and pushed to my phone (i.e., if the update will "refresh" my App Store). Guess I can wait that long...

 

[C DM]

Thanks -- I had indeed tried signing out / in of the App Store; also just tried the tapping thing, with no luck.

I see complaints about this issue on the Apple.com discussion boards, going back a few years -- seems like there's no consistent fix that works for everybody.

If nothing else, I wonder if it will be automatically resolved when the next iOS update is released and pushed to my phone (i.e., if the update will "refresh" my App Store). Guess I can wait that long...

By the way, this happens the same way whether you are on mobile data, or using (different) WiFi networks?

 

[mpavilion]

By the way, this happens the same way whether you are on mobile data, or using (different) WiFi networks?

Yep

 

[ebiggs]

A bit hesitant to Reset All Settings, b/c it'll be such a PITA setting everything back the way it was. Maybe I'll try a wipe and iCloud restore, if it doesn't somehow "fix itself"

Understandable. Though, is there anything particular you are concerned about re-setting up after Reset All Settings? The most visible things that Reset All Settings resets is your wallpaper, passcode/fingerprints, network settings (the same stuff reset network settings does), custom ringtones that are assigned to contacts, and keyboard settings. It does NOT remove accounts signed into mail, app/itunes store, etc. If you do decide to wipe and restore, I don't think it would hurt to try this first (after doing a back up, of course) as I have always found Reset All Settings much less cumbersome than dealing with a full restore and have seen it fix some off the wall issues.

 

[mpavilion]

Understandable. Though, is there anything particular you are concerned about re-setting up after Reset All Settings? The most visible things that Reset All Settings resets is your wallpaper, passcode/fingerprints, network settings (the same stuff reset network settings does), custom ringtones that are assigned to contacts, and keyboard settings. It does NOT remove accounts signed into mail, app/itunes store, etc. If you do decide to wipe and restore, I don't think it would hurt to try this first (after doing a back up, of course) as I have always found Reset All Settings much less cumbersome than dealing with a full restore and have seen it fix some off the wall issues.

Mainly my notification settings, which are (as with everyone) fairly granular and fine-tuned across my various apps... I assume those would be lost? (I suppose I could write down the key details, and setting them up all again wouldn't the end of the world.)

 

[ebiggs]

Mainly my notification settings, which are (as with everyone) fairly granular and fine-tuned across my various apps... I assume those would be lost? (I suppose I could write down the key details, and setting them up all again wouldn't the end of the world.)

Ah true, I forgot about notification settings and I can't remember. I think you're right, though. I'll Reset All Settings on my phone in a sec and confirm if they do get reset. For science!

 

[mpavilion]

Ah true, I forgot about notification settings and I can't remember. I think you're right, though. I'll Reset All Settings on my phone in a sec and confirm if they do get reset. For science!

Awesome, thanks!

 

[ebiggs]

Awesome, thanks!

As expected, they are indeed reset.

With that being said, I still suggest trying the settings reset before you do a full wipe and restore because if the settings reset does fix the problem, then the restore would of likely brought the same issue back over.

 

[mpavilion]

As expected, they are indeed reset.

With that being said, I still suggest trying the settings reset before you do a full wipe and restore because if the settings reset does fix the problem, then the restore would of likely brought the same issue back over.

Will do -- thanks again.

 

[mpavilion]

Update

Well, guess what? This magically fixed itself after a few days. (Just for the record / anyone digging up this thread in the future, a la this ad: http://youtu.be/Kf1A8Ukk5Us)