To me it seems Apple customer service is not what it used to be. My recent experiences with my 6S have left me feeling this. Here's the story: 11 months old and the phone starts turning off at 40% Phone Apple Support who run through everything Phone is replaced with a refurbished unit Replacement phone has the headphone jack coming out, the glass protruding and tinny haptic feedback Take it back to the store, begrudgingly given another refurbished phone by the store manager Refurbished phone has the top backlight dying and after only a day the volume up button is sticking. I would put this down to a coincidence, that both refurbished phones are faulty, but it is obviously not. I had the same issues with my iPhone 5S. So I emailed the designated case handler throughout this, and CCd the executives at Apple in the hope the executive relations team may get in touch. Nobody at Apple has replied to a single email over the two weeks. When you go the store, it almost seems like a chore for them accept the phone is faulty, even though it is very obvious. I've been very patient, but every time I have to restore the phone. So where do I go from here? Apple seems to be uninterested after selling the phone.