BBB is a joke.
The BBB is a joke.
It's an extortion racket of businesses. "Pay us to join, or we won't let you respond to complaints." It is 100% funded by 'member' businesses. (AKA, any business that displays "BBB accredited".)
Oh, and *ANY* response to a complaint, and the BBB considers it "resolved".
Read the BBB's "
How we rate" for an enlightening view.
The letter rating is based on their percentage of points (out of 90) they get.
Notes:
4. Complaint Volume 20 to 2
5. Unanswered Complaints 20 to -21
That's right. NOT ANSWERING complaints is the biggest way to get deductions. Complaint
volume, no matter how high, still results in positive points.
More:
6. Unresolved Complaints 10 to 1
7. Serious Complaints 15 to 0
Yup. Even if EVERY SINGLE ONE of your complaints is "unresolved", you still get at least one positive point toward your score. And, again, even "serious complaints" won't deduct from your score. Only completely ignoring the customer will deduct.
A business can get positive points from the BBB for literally immediately telling every single complaint to "f--- off!" 3 points added if they get 1000 claims of fraud per day, and tell each one to "f--- off!". Yet if they completely ignore their one-and-only complaint, no matter how minor a complaint, they get docked points.
The BBB is the stupidest organization ever.
P.S. Yes, I'm a business owner. I refuse to join that corrupt organization. No, I do not have a single bad spot on my BBB rating, even though, by not being a member, I do not have any opportunity to respond to any complaints. The only way to become "BBB accredited" is to go through their "accreditation" process, aka "sales pitch", and pay $500 or more a year. And they play hardball. "Your business has had a report, which may be negative. You need to go through accreditation to have any opportunity to refute this report." My report was positive. I know, because the customer told me they were filing a positive report with the BBB.
Oh, yeah. They won't even tell you who filed the complaint unless you're a member. So you can't even have the CHANCE of responding without being a member. Automatic point deduction for not paying their $500+/year extortion fee.
