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Re: Re: Re: Re: Re: Apple 1st Quarter Results and Conference Call

Originally posted by MacKid


Ever had a problem with your computer, and then used AppleCare to have the hardware/software fixed or replaced? For something that would cost $70-$130, it's totally free! In my opinion, that it's a pretty good thing! :D

Accuracy Accuracy!!! Its not $300 for Apple Care, my family paid $150 for 3 years of Apple care for our iMac, it would have cost us $300 if we had used CompUSA's warrenty.
We had 2 fairly large problems with OS X in its infancy and Applecare made all the difference. They stayed on the phone for over 2 hours and got the problem solved, heck try that with Dell and you'll be on hold for 2 hours(for the doubters yes I was on hold with Dell for 2 hours when Win98 died on my friends computer). I'd say Applecare has paid for itself, if paying $20 more means getting better service I'll take that any day!!!
 
Gah, apple start making profits or atleast inflate your earning with *other means*.

Arther Anderson, can you help us with our book keeping?

Excellent.


Thinks about future: Apple posted a 400 Million $ profit today blowing away forcasted sales, Mr. Jobs how did you do it?
We sold alot more other stuff that wasn't computer related.
Ah ha... right.
 
Originally posted by Redhorse


A big YES!

We need a Power Mac G4 for home users and switchers. The iMac TFT ist great, but a desktop or tower about 1000 € (incl. tax) will push up the market share!

Uh, that's around $1100 dollars, I'd buy a G4 Tower for that as well. Don't hold your breath on that one.
 
European pricing

Just a note on european pricing...

Not only does it include a higher tax than the US, it *includes* that tax in the price :)

So: iMac starts at 1 554 ? in France, which is 1 299 ? before tax. Using finance.yahoo.com, the current exchange rate shows:

1 299 ? = $1370

US pricing is: $1,199 + tax. US average sales tax is (again, according to finance.yahoo.com) 7.74%, which means US pricing comes out to:

$1,199 * 1.0774 = $1,294

AKA, european pricing is only $75 USD more expensive.. not a whole lot for a company that is located in the US?
 
An interesting point to look at this quarter and for many previous quarters is Apple doesn't make much money off the sale of its hardware or software. They make most of their money off investments or interest.

Some may argue that Apple is really a software company or argue that they are a hardware company, but they really not either. They don't make that much money off either side. It the money the already have that is making the profits.

However, this was a great quarter considering how low PowerMac sales were. If you look at the numbers (and I don't have them in front of me now) for PowerMac sales, they were down around 25% from the year ago quarter. If Motorola or IBM can give Apple a fast Mhz processor, the PowerMac sales would have generated a lot of profit.

Perhaps this year it will happen (CPU-wise) and Apple can stop being a bank.
 
Originally posted by freemidnight
How about other platforms.

How they did it in the same period?

Better???

Worse???;)

I think I read that worldwide sales were flat - up only 2% in unit sales, I think. And I think predictions are for 6% unit sales growth this year.
 
A few things come out of the quarterly report that are important:

1) Overall results are not bad - the loss came mainly from restructuring and non-recurring items, which is understandable and justified.

2) Unit sales, far more important, IMO, were 'healthy' in the quarter. I wouldn't say 'fantastic', but they were flat with last year.

3) Diversification: it appears that the attempt to draw revenue from non-traditional sources (applications, services, and new harwdare matrices) is moving toward good profitability for the company.

4) iPod and Windows: I was very impressed to see that 50% of iPod sales were of the Windows variant and that sales were so strong of the product after a year on the market. This bodes well for future well designed, well priced Apple consumer products.

This should help point out to Apple's executive management and board that there is room to diversify successfully into a more 'Sonyesque' company (as was suggested to The Board many times in the 1980s, and rejected).

4) Server sales: Once again proves my point that one should never herald "success!" after a few months of an Apple product launch. The initial success of the XServe comes primarily from the pent-up demand and 'low hanging fruit'.

Market conditions are more of a driving factor here: as few companies are expanding, there is little need to increase server capacity at the moment, especially not from Apple.

This is perhaps the hardest market for Apple to crack and it will take significant time and signficant resources to do so. Patience.

5) Education: Remains a significant point of concern for me. Apple's position there is eroding quickly despire some very decent efforts on behalf of the company.

6) iMac sales: While there was no official breakdown as to WHO bought those computers (schools versus regular consumers) I would be very interested in those numbers. Very telling was that the LCD iMacs made up less than 50% of the product sales. Demonstrating that the pricing is still not in-line with current market trends.

7) PowerMac: Should come as no surprise that sales were horrid during the quarter, and they have been for more than a year. Interesting how Anderson faults the economy and Quark...when we all know what the *real* reason for the sales fall-off is: Your friend and mine, Motorola.

The PowerMac and iMac LCD sales both demonstrate that there is a problem with Apple's price/performance ratio at the moment. In an industry where performance figures clock up near exponentially and prices fall accordingly, Apple has not been able to follow suit. This is hurting market-share growth dramatically, no question about it.

8) PowerBook: Again, no surprise. Pent up demand for the Autumn 'Book revisions helped fuel this, along with significant price cuts to bring this product line back into reality. But the question is, can Apple keep the momentum on PowerBooks going through the year? Chances are - yes, at the moment.

Overall, not terribly bad considering the state of the economy and the extra overhead that Apple has incurred over the last year. I would anticipate that the reaction from Wall Street tomorrow should be neutral to slightly negative, depending on the mood of the markets tomorrow.

It does demonstrate that Apple appears on a clear path at the moment, the Christmas quarter wasn't horrific, and the diversification strategy and retail strategies are beginning to pay off.

The real question will be for Apple going into the 2nd Quarter of the year. As it's the slowest traditionally, it will be imperative that Apple have solid products and beefier margins going toward the March results. My guess is that the new PowerBook 17" is in the matrix now to drive that profit margin (and from the 'lines' at Apple's online store it appears so). I will put $1000 on us seeing significant PowerBook 15" and iMac updates within the next 30 days to help drive solid sales in the 2nd quarter as well.

I think this is how we're going to see Apple shifting its product strategy: release a high-margin product along with a low-margin, high volume product (the PowerBook 17" and 12") to drive growth and help keep margins consistent.

I will also bet that Apple has better learned how its product sales "spike and bottom out" and how it is increasingly impacted by similar spurts in the Wintel world. As a result, products are going to be refreshed more often to keep things moving - particularly in the mobile front for the time being.

Looks to be a good year for Apple if the plan can be executed properly. Best of luck!
 
Originally posted by tgrundke
I think this is how we're going to see Apple shifting its product strategy: release a high-margin product along with a low-margin, high volume product (the PowerBook 17" and 12") to drive growth and help keep margins consistent.

I like! You'll see me buying the cheapo mass-market product :D
 
Originally posted by lmalave


I like! You'll see me buying the cheapo mass-market product :D

Ah - you introduce a very interesting dynamic into the Apple universe. Apple has traditionally neglected the "cheapo, mass-market" because Jobs' detests that crowd, but he has recognized that it is vital for their survival.

This is why I still think that the figures demonstrate one thing clearly: That price/performance is still out of balance compared to the rest of the market and what is being demanded at the moment.
 
And actually, I still haven't seen the breakdown on figures of interest income.

This is still a troubling situation for me, as the VAST majority of Apple's yearly profit has been derived from interest income for some time now.

While I like the product offerings and direction, the fact that the company's operating profits are insufficient to float it does not bode well...IMO.
 
Originally posted by tgrundke
And actually, I still haven't seen the breakdown on figures of interest income.

They made ~14%p.a. on the investments they had. Equates to around $150 million of $1.47 billion in revenue. It's noteable.

Originally posted by bbarnhart
An interesting point to look at this quarter and for many previous quarters is Apple doesn't make much money off the sale of its hardware or software. They make most of their money off investments or interest.

Some may argue that Apple is really a software company or argue that they are a hardware company, but they really not either. They don't make that much money off either side. It the money the already have that is making the profits.

They make 10% of their revenues as interest. That definitely isn't most of their money. Apple is a hardware and increasingly a software company (offers better margins).

Unfortunately they are a company that if they didn't have their investments would be posting some considerable losses. That's a problem.
 
Re: Re: Re: Re: Apple 1st Quarter Results and Conference Call

Originally posted by lmalave


Freakin' Applecare :mad:

Tack on $300 to a product that's on average $1500 or so, and yeah, that'll add to your revenues!

Since when are you *forced* to buy AppleCare?
 
Re: Re: Re: Re: Re: Apple 1st Quarter Results and Conference Call

Originally posted by Choppaface


ya, especially when they don't even have to pay for all those powerbooks with the bad paint :rolleyes: :rolleyes:

i wonder how many people actually cost apple $300 or more in tech support

I may have when they installed a new TFT and DVD drive in my Pismo on the last day of my warranty (no apple care) ;)
 
Re: They should stop giving stuff away free

Originally posted by artistry
Sales flat, but a loss. A poor business model IMHO.

Apple needs to earn a profit and this should come from what it does best: innovation. It shouldn't be afraid to charge for iApps despite what skinflints might say. This would have been a smaller loss if Apple had charged even a nominal fee for iApps - a lot of crappy shareware costs a lot more for a lot less!

The charge for .Mac makes more and more sense - do the maths...

Before you charge you must create demand. It's like selling drugs. The first few are free to get you hooked.

Dan
 
Originally posted by tgrundke


Ah - you introduce a very interesting dynamic into the Apple universe. Apple has traditionally neglected the "cheapo, mass-market" because Jobs' detests that crowd, but he has recognized that it is vital for their survival.

Yes. It is time for Steve Jobs to embrace the Great Unwashed :rolleyes:
 
Originally posted by MOSiX Man
Interest rates are WAY down over the last year, so a reduction in interest earnings is obvious.
Well if you are a big company like Apple and you are sitting a $4 Bn cash hoard and count on the interests, well you don't let yourself be impacted by lower interest rates. What I mean is there are ways to hedge the interest rate risks, especially when your financial results depend heavily on it. So if they haven't covered at least part of that risk, that is horrendous management. Believe me, that's kind of my job.

NicoMan
 
Fred Andresson said:

We acknowledge that one of our biggest challenges is to get Power Mac sales back up to 200,000 units per quarter at least. The management is very focused on the situation and have a number of plans going forward to enhance performance in the Power Mac area. We truly believe there's some pent-up demand among creative professionals. We think that the typical 24-36 month upgrade cycle has been elongated by the difficult economy.

I think they know better than we do that the PowerMac line is very weak right now.

Let's see what happens
 
I started my company last year with a brand new I-mac on my desk. It just works - and the helpline did absolutely everything for me to help me install my printer drivers - wonderful.
This year I will be buying 3 powerbooks and another I-mac (hoping for that 19" screen) for the company. Maybe it is me, but price is my last consideration when I see it all works flawlessly, and professional, friendly and constructive help is only a phone call away. I am a switcher, but an early one :))
 
Re: Re: Re: Re: Re: Apple 1st Quarter Results and Conference Call

Originally posted by steveh


Since when are you *forced* to buy AppleCare?

No one's forced to buy it, but they can certainly be bamboozled. When I went to the Apple Store to check out the new iBooks first hand, there was a young woman next to me, clearly not computer-savvy, that had decided to buy the $999 iBook. That's when the Apple Store salesperson really kicked into high gear - trying to sell more memory. Then when she agreeed to more memory, out comes the "well, it's $40 to install, but if you get Applecare for $300 installation is free". The poor woman was like umm...errr....ok.

So I figure after the salesperson was done with her she spent, what, over $1500 probably? Now, I'm not going to get into an argument over the merits of Applecare (already did that on a previous post), but I'm just saying that ANYTIME you go into a store expecting to buy a $1000 product and end up spending over $1500, that's NOT a positive experience. And that's NOT a way to initiate a customer relationship.
 
Originally posted by ipiloot
Fred Andresson said:

We acknowledge that one of our biggest challenges is to get Power Mac sales back up to 200,000 units per quarter at least. The management is very focused on the situation and have a number of plans going forward to enhance performance in the Power Mac area. We truly believe there's some pent-up demand among creative professionals. We think that the typical 24-36 month upgrade cycle has been elongated by the difficult economy.

I think they know better than we do that the PowerMac line is very weak right now.

Let's see what happens

I like the double meaning that he slipped in there with the "enhance performance in the PowerMac area". To financial analysts, they interpret that statement to mean financial performance. But the rest of us know what he really means :D
 
These are not "bad" numbers...

They're not great either. It appears that Apple's strategy is to spend as much on R&D as they can without ticking off the investors.

So long as other PC companies aren't making a ton of money in this market, it's a good strategy.

So how many PowerMacs do you think they'll sell if Quark is released in conjunction with the launch of a dual G5 at 2GHz in August?
 
Re: Apple 1st Quarter Results and Conference Call

Originally posted by lmalave
So I figure after the salesperson was done with her she spent, what, over $1500 probably? Now, I'm not going to get into an argument over the merits of Applecare (already did that on a previous post), but I'm just saying that ANYTIME you go into a store expecting to buy a $1000 product and end up spending over $1500, that's NOT a positive experience. And that's NOT a way to initiate a customer relationship.
Well, as much as I would like to think of people selling Apple computers being of a different breed of salespeople, they are only that: salespeople... You go buy clothes, a car or whatever, this is very likely to happen to you (at least they will try).

NicoMan
 
Hi:
I know i have told u before, my thesis is about apple.

Doyou know the biggest problem that people encounter when they think of buying a Mac?

Price

The 2nd one is "compatibility" ; so Apple is responsible for not knowing how to educaqte people here, when i tell them that i do everything in my mac and that it is fully compatible they stare at me in ow.

But price is a big factor, Apple can truly lower it's prices a bit without been hurt and they would catch more people by doing so , earning more.

About this quarter, Apple is doing fine, everything is down and i think they are going to be fine in a year and a half, well, if bush's administration don't start a f****** war , which i think will start by frebruary and one that might get out of our hands, let's pray not.
 
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