Apple "3 strikes" hardware replacement policy

Discussion in 'Mac Basics and Help' started by Jethryn Freyman, Nov 25, 2009.

  1. Jethryn Freyman macrumors 68020

    Jethryn Freyman

    Joined:
    Aug 9, 2007
    Location:
    Australia
    #1
    I hear that Apple will replace a computer with a brand new model after sustaining 3 major hardware failures (or is it 3 major failures in 1 year?). Can someone verify this for me? Applecare seemed to verify it.

    Also, would a hard drive failure count as "major"? I have my doubts, I'd just like to know. Thanks!
     
  2. Bill Gates macrumors 68020

    Bill Gates

    Joined:
    Jun 21, 2006
    Location:
    127.0.0.1
    #2
    It's three major failures of the same component on three separate occasions, or a failure to identify the cause of a hardware failure, necessitating a complete replacement of the computer IIRC. To me a hard drive failure is a minor repair, but perhaps it's been ruled otherwise in the past. I don't think that this policy is written in stone either, so Apple may be more or less lenient depending on the circumstances and the representative involved.
     

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