Apple "3 strikes" hardware replacement policy

Discussion in 'Mac Basics and Help' started by Jethryn Freyman, Nov 25, 2009.

  1. Jethryn Freyman macrumors 68020

    Jethryn Freyman

    Aug 9, 2007
    I hear that Apple will replace a computer with a brand new model after sustaining 3 major hardware failures (or is it 3 major failures in 1 year?). Can someone verify this for me? Applecare seemed to verify it.

    Also, would a hard drive failure count as "major"? I have my doubts, I'd just like to know. Thanks!
  2. Bill Gates macrumors 68020

    Bill Gates

    Jun 21, 2006
    It's three major failures of the same component on three separate occasions, or a failure to identify the cause of a hardware failure, necessitating a complete replacement of the computer IIRC. To me a hard drive failure is a minor repair, but perhaps it's been ruled otherwise in the past. I don't think that this policy is written in stone either, so Apple may be more or less lenient depending on the circumstances and the representative involved.

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